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One Hit Wonder
Desert Family
One Hit Wonder
December 17, 2019
Answered

Song skipping like a scratched cd

  • December 17, 2019
  • 58 replies
  • 2543 views

I am using a Moto z2 play Android phone. In the last 6 months I've started to notice my songs are skipping like a scratched cd and have been producing this popping noise. It started out on just one or two songs but not is like every 5th song. And it is always the same songs. I have I downloaded the playlists that seem to be affected and have uninstalled the Deezer app, restarted my phone and then reinstalled Deezer. It fixes it for a few weeks and then its back.

      Best answer by Rudi

      Hi there @Crumeltje @Razorblade @Desert Family 

      Sorry that's happened. Could you try the following steps, exactly in this order, to see if it helps with your issue?

      • make sure you're connected to a wifi network
      • uninstall Deezer
      • clean your phone's cache
      • remove the SD card (if applicable)
      • turn off your phone
      • reinstall Deezer
      • open Deezer and download at least one album or playlist
      • reinsert the SD card (if applicable)

      Let me know how it goes :thumbsup_tone2:

      58 replies

      Show previous replies
      Guitar Hero
      Spill1e
      Guitar Hero
      December 30, 2019

      I have the same problem, and it's becomming worse. More and more songs start skipping

      Roadie
      renee.howard
      Roadie
      December 31, 2019

      I'm having the same problem tried everything and nothing is working. Starting to wonder why I'm paying for this. 

        Roadie
        panuci
        Roadie
        January 2, 2020

        Yeah, same problem here for at least 3 months. The solution so far is to re-download the song, but it gets more and more frustating each time I have to do it.

         

        The song was on my favourite playlist (which I set to download automatically), to fix it, I had to remove from favourites and add again.

         

        Android: 9

        Phone: Xiaomi Mi A2

        Song example (happened today):  Tu M'as Promis - Monsieur Perine

         

        Rudi
        Ultimate Superstar
        Rudi
        Ultimate Superstar
        January 6, 2020

        Hi there @Spill1e @renee.howard @panuci 

        Sorry that's happening. In what quality are your audio settings on? In order to check this, please go to the app's settings and then audio quality (not on WiFi). Changing this setting may give us more clues about what's going on.

        @panuci your track example plays fine on my side (desktop). So please try changing the audio settings to see if it makes a difference.

        Also, could you all let me know what version of the app you've got installed?

        Roadie
        wuzzzzuuuuppppp
        Roadie
        January 8, 2020

        Is there not a better answet yet to this? If not, Spotify, here I come. I am not gonna do that same over and over again. Downloading songs and/or re-installind Deezer, clearing cache etc.

         

          Roadie
          wuzzzzuuuuppppp
          Roadie
          January 8, 2020

          I tested with two phones and both have the same problem, with the same songs that are corrupt. Works on a laptop though. Seems like this is your core business, actually only business so what takes you so long fix this? Got better things to do?

          Honor 6 and 7 Lite.

          Roadie
          ACakar
          Roadie
          January 8, 2020

          Hi there @concretestiletto @André Flores 

          Sorry that's happening. Could you please tell me which tracks are being affected by this? It could be a problem with the tracks, rather than the app. If it's happening with random tracks, please let me know as well :thumbsup_tone2:

          All jon bon jovi songs

          Roadie
          Carleton Styan
          Roadie
          January 9, 2020

          Also having the same issue,,  high BIT ERROR on random songs,,   Im ready to cancel and switch to Spotify,,  I heard good things about Deezer but the support is basically go to the forms and fix it your self.   1 week and im canceling.  

          Roadie
          panuci
          Roadie
          January 14, 2020

          Hi there @Spill1e @renee.howard @panuci 

          Sorry that's happening. In what quality are your audio settings on? In order to check this, please go to the app's settings and then audio quality (not on WiFi). Changing this setting may give us more clues about what's going on.

          @panuci your track example plays fine on my side (desktop). So please try changing the audio settings to see if it makes a difference.

          Also, could you all let me know what version of the app you've got installed?

          Hello Rudi,

          I doubt this is a “server side” issue, I would put my coins on something going wrong in the download/processing phase of a song. But anyways, my song settings is set to “Better”.

           

          I have another song broken now, I tried to change the sound settings and even click on “Repair File” option, but doesn’t work. This new broken song is: In Your Head by Nilufer Yanya

           

          My current app version is 6.1.16.108

          Rudi
          Ultimate Superstar
          Rudi
          Ultimate Superstar
          January 26, 2020

          Hi there @panuci 

          Thank you for your feedback. Could I please have a link for the track you mentioned? Could you please try to install the latest version of the app?

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