Song skipping like a scratched cd

Hi @Rudi ,

Thank you for your reply. 

For me these steps don't work, and I have even cleared my phone cache with Android Recovery Mode. I am still regularly redownloading my songs. I think this solution is just temporary for everyone affected by this issue.

The fix would be fine if you would have to do it once, but as a temporary fix it is just not acceptable.

I always loved Deezer more because it is less obnoxious in the free version, which actually made me pay for it. But right now it is not living up to the expectations.

Is there a team working on a solution for this problem?

Hello @Crumeltje you should only need to do the steps mentioned once, not several times 

1. Could you please double-check whether every single family member is only using their own profile?
2. On which device are you having the problem that songs are skipped?
3. Does the problem happen with all songs or just some?

Thank you 

Hi @Pia.Deezer ,

I know I'm supposed to only do this once, but last time I did these steps the first song that was affected appeared within one week again. The solution is not permanent for me although it does help temporarily. That's why I have to do it more often.

1. Only me, my boyfriend and my dogs (for when they are home alone) have a profile within family membership. There is one phone (Samsung Galaxy S4) on which we sometimes switch between the profiles because we want to choose between playlists on those different profiles. On that phone the songs are not downloaded as we only use it at home for music. The playlists are not used simultaneously, except when we want to switch source. Then we purposely make the other one stop playing music by starting it on an other source.

2. The problem has occurred on Samsung Galaxy S4, Samsung Galaxy S8 and coincidentally today it also happened on a Huawei P10 Lite. I'm not sure if songs were downloaded on the S4 when the problem occurred, but on the S8 and P10 Lite they are downloaded.

3. Not all songs are affected, but the amount of songs affected increases with time. It seems random which songs are getting affected.

Hello @Crumeltje  thank you for the detailed explanation. Ahaha I’m intrigued to know what dogs like to listen to because - I have two at home. Thank you for making sure there is only one device playing music in each profile. 

Sorry, in that case, I need to ask more questions.

1. Does this problem only happen with downloads or also when you are online?
2. The title of this thread is Song skipping like a scratched cd - when do the songs skip? In the middle of a song or at the end? 
3. Are you sure that ALL Songs were downloaded onto every single device individually?
4. Were the songs downloaded while mobile data was switched off, strong Wifi was used and waited until the download process was finished?

Thank you so much for all your replies - we are sure we can fix this problem 

I'm having similar issues. Listening on Mi true wireless earbuds via Bluetooth, app version 6.2.4.83 . Sounds like the connection is going in and out throughout most songs. There is no difference if they are downloaded or not. Have tried reinstalling and increasing smart cache with no luck. Have confirmed that it is not a phone or headphone issue as only occurs when using deezer app.

Thanks for reporting it @Krokun - I've included your details to the report for this. It's something we're looking into for quite some time but it's difficult to reproduce. Have you tried unpairing and pairing them again?

Hi,

I know this issue has been addressed before, but I didn’t find any recent threads and mine is a Redmi Note 8 as opposed to others having this issue with Huawei phones. Music tends to skip forward like a CD (usually happens near the beginning of the track), I’m on the high quality mode (already tried switching modes to no avail) and cleared my cache with no success.

Any suggestions?

Hello @arivas, try the steps described in the answer pinned to this topic, you can also visualise them in the diagram you’ll find by clicking on the link below: 

I am having this problem of songs cutting in and out without a reason for a month or so now ! At first started with some innocent cut in and out at some random songs but now its unbearable !! With every day more and more songs are affected .. Today is affected a song which as working fine yesterday and tomorrow will be another song or more of them affected which were okay today ! I need this to be fixed asap . Also want to mention these are not downloaded songs , these are the ones that u guys recomend on top 100 playlists ! I am a subcscriber on this for about 2 years now cause I had no issues with the app . 

Hello @ajdin91, please follow the troubleshooting described in this diagram. Each step is important as well as the order