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Random Playback of downloaded content

  • 17 January 2023
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Hello, today I noticed a Strange behavior at the Android App. If I click on random Playback at the download section, the app plays all my content not only the downloaded. If Offline Mode is selected everything is fine. Seems like the Button mapping is wrong 

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Best answer by Johnathan.Deezer 25 January 2023, 13:07

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Johnathan.Deezer
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Hi guys @Tony Smith @Urmelausmall @Captain_Eric1, sorry about the inconvenience. Yes it’s the Beta version on 7.0.24, the update on the normal version should come up next week, I just double check it now and I also sent all your feedbacks to the developers team to have it in mind and try to solve this issue by then. 

JohnathanF
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Hi guys @Tony Smith @Urmelausmall @Captain_Eric1, sorry about the inconvenience. Yes it’s the Beta version on 7.0.24, the update on the normal version should come up next week, I just double check it now and I also sent all your feedbacks to the developers team to have it in mind and try to solve this issue by then. 

@Johnathan.Deezer Are you saying this fixes it? Or you don't know?

@Urmelausmall said 7.0.24.23 (Beta)  still had the problem. 

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New Update 7.0.25.1 (Beta) and Bug is still present 

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Just updated to 7.0.24 (regular non-beta) and issue is still present

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Just updated to 7.0.24 (regular non-beta) and issue is still present

@WznOwen Thanks Wzn. Good to know. Even if it is not good news. 

@Johnathan.Deezer What are you hearing from the developers?

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New Beta 7.0.25.18 still the same Bug... 

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New Beta 7.0.26.1 and still the same Bug... 

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@Johnathan.Deezer It's been a month, any updates on this? Starting to become a huge annoyance, especially as this is not a new request or feature, just a fix of an old functionality

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New Beta 7.0.27.11 and still the same Bug. Seems like nobody really cares about that. Maybe I will change to another App. Its really annoying that this Bug is just ignored.. 

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Newest Beta 7.0.23.1, the Bug is still present. 

That's bad. But good to know. Thanks. Any word from Deezer?

Users are going to be angry when they find out they've been streaming music and not just listening to downloaded music. That consumes people's data plans Printerlake

@Johnathan Finotti Any word from Deezer? Also, please remove the "answered" designation of this thread. It's still broken, OK? 

 

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Just updated to 7.0.27.27, still same bug…

Remarkably, on my iPhone this isn't a problem and the app will only shuffle & play downloaded music, so only Android impacted

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still seeing it on 7.0.28.1

how is this still an issue months later??? honestly left Spotify because they didn't prioritize their Android app and I'd hate to have to drop Deezer for the same reason :(

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New Beta 7.0.29.24 and again the same Bug... 

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This bug has been in the app for months. "Shuffle downloaded songs" shuffles "my music" instead. 

Can Deezer please update on the status of this, even if it were that it is difficult to fix or it has been overlooked. Obviously many people are suffering from this, while paying €18 a month. And they are feeling ignored. 

Thank you.

Yula
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Hello everyone, I just tested it on the Android app 7.0.18.81 and if I click on: 

Favourites - Downloaded Music - Shuffles Plays, it only plays songs that are actually downloaded, even when the app is online. 

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For me, at the Beta 7.0.30.2 the Bug is still present. Maybe the Bug is only at the Beta Version?

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For me, at the Beta 7.0.30.2 the Bug is still present. Maybe the Bug is only at the Beta Version?

No, I don’t have beta versions and do have the bug. Reading the beginning of this thread it seems to have started in a beta version, but passed on to the release version. Currently 7.0.28.69, on a Motorola Moto G8 Power.

 

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For me, at the Beta 7.0.30.2 the Bug is still present. Maybe the Bug is only at the Beta Version?

No, I don’t have beta versions and do have the bug. Reading the beginning of this thread it seems to have started in a beta version, but passed on to the release version. Currently 7.0.28.69, on a Motorola Moto G8 Power.

 

I also don't have beta versions and have the bug I'm currently 7.0.29.67 on a Samsung A23 & Samsung S6 Lite

Yula
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Hello everyone, I just tested it on the Android app 7.0.18.81 and if I click on: 

Favourites - Downloaded Music - Shuffles Plays, it only plays songs that are actually downloaded, even when the app is online. 

Have you tried these steps? 

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You have an older version 7.0.18, maybe the bug was not yet present.

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I still have this bug on 7.0.29.67.

@Johnathan.Deezer is there any news? It’s 4 months later and I still occasionally forget to set offline and I use up my data.

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You have an older version 7.0.18, maybe the bug was not yet present.

 

I still have this bug on 7.0.29.67.

@Johnathan.Deezer is there any news? It’s 4 months later and I still occasionally forget to set offline and I use up my data.

Hi @Tony Smith @Marteyn, indeed I can still see it in Beta and normal version. I am checking with the developers if this action is per design or indeed a bug, as the same option has two different actions if you are online and offline.

For now the workaround if you wanna just listen your downloaded content is to go on Deezer app, activate Offline mode and you will get just that content.

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Hi @Leonídia.Deezer, @Yula, @Johnathan.Deezer , any updates on this issue? It's been 5 months since this bug has been reported and still not fixed

(And yes it is a bug as it works correctly in the Apple and Windows apps, only the Android app has this behavior (since aprox 7.0.21). Besides this, shuffling all your music can be done from the favorites screen, why would you need the same option in the downloaded music screen? Makes more sense to only shuffle downloaded music from the downloaded music screen. And after 5 months, toggling between online and offline isn’t a workaround anymore, it's now just bad UI/UX)

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Hello @WznOwen indeed I have news about this. With the release of the Beta version 7.1.0.1 that we have plans to deliver from the 24/7 in Google play store, this issue should be fixed.

 [FAVORITES] The "Shuffle Play" action of the "Downloaded music" sub page of the Favorites tab now only plays downloaded content (and not all favorites)

Later, the fix will be also deployed in the normal version.

Let’s know when you get it, if all is back to normal. Thanks

W
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Thanks for the update @Leonídia.Deezer ! Happy to hear it has been picked up and fingers crossed to see it come through in 2 weeks 🤞

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