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Random Playback of downloaded content


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Hello, today I noticed a Strange behavior at the Android App. If I click on random Playback at the download section, the app plays all my content not only the downloaded. If Offline Mode is selected everything is fine. Seems like the Button mapping is wrong 

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Best answer by Johnathan.Deezer 25 January 2023, 13:07

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50 replies

Userlevel 2

Hi @Leonídia.Deezer, @Yula, @Johnathan.Deezer , any updates on this issue? It's been 5 months since this bug has been reported and still not fixed

(And yes it is a bug as it works correctly in the Apple and Windows apps, only the Android app has this behavior (since aprox 7.0.21). Besides this, shuffling all your music can be done from the favorites screen, why would you need the same option in the downloaded music screen? Makes more sense to only shuffle downloaded music from the downloaded music screen. And after 5 months, toggling between online and offline isn’t a workaround anymore, it's now just bad UI/UX)

Userlevel 2

You have an older version 7.0.18, maybe the bug was not yet present.

Userlevel 3
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New Beta 7.0.29.24 and again the same Bug... 

Userlevel 3
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New Beta 7.0.27.11 and still the same Bug. Seems like nobody really cares about that. Maybe I will change to another App. Its really annoying that this Bug is just ignored.. 

Userlevel 2

@Johnathan.Deezer It's been a month, any updates on this? Starting to become a huge annoyance, especially as this is not a new request or feature, just a fix of an old functionality

Userlevel 3
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Hello again. Today I received a regular Update to Version 7.0.21.68 and the Error is back again. 

Userlevel 2
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Going back to the normal version from beta didn’t fix this for me. It still plays tracks that aren’t downloaded.

Userlevel 5
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Hey @Tony Smith 

Sorry about it.

I sent your update to the right team, they are investigating it and I’m waiting them to return to me.

When I got the feedback I let you know. 

Please let me know any questions.

Thank you.

Apparently a bug has been carried over from beta to stable 7.0.21.68. (Just a guess.) The German community is also complaining about this.
Does the new beta 7.0.22.19 work?

Userlevel 3
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Just installed the Beta (7.0.22.19) and the Bug is still present. 

Userlevel 4
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Is this fixed? And if yes, which version? Thanks.

EDIT: I tested it. Still there. On 7.0.21.75 (Not beta)

Sure there is a workaround by turning setting to “Offline Mode,” but that’s not without it’s drawbacks. Still thought you’d want to know.

Regardless, I sure do not want to be using data to stream without knowing it. 

Userlevel 4
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Newest Beta 7.0.23.1, the Bug is still present. 

That's bad. But good to know. Thanks. Any word from Deezer?

Users are going to be angry when they find out they've been streaming music and not just listening to downloaded music. That consumes people's data plans.

@Johnathan Finotti Any word from Deezer? Also, please remove the "answered" designation of this thread. It's still broken, OK? 

Userlevel 3
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New Beta 7.0.26.1 and still the same Bug... 

Userlevel 2
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I still have this bug on 7.0.29.67.

@Johnathan.Deezer is there any news? It’s 4 months later and I still occasionally forget to set offline and I use up my data.

Userlevel 2
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I have this problem too. Going into offline mode forces the app to only play downloaded tracks but as soon as I switch that mode off it starts playing tracks that I haven’t downloaded. I know this because my only downloaded tracks are my favorites and a small playlist for running.

Deezer version 7.0.21.43 (auto updates are on)

Android version 13

Userlevel 5
Badge +6

Hey @Tony Smith @Urmelausmall

We can reproduce it only on the Beta Version, please use the normal version and this issue should be solved.

Please let me know. 😊

Take care.

Userlevel 3
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New Beta 7.0.25.18 still the same Bug... 

Userlevel 3
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New Beta 7.0.23.29 is out. The Bug is still present... 

Userlevel 4
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New Beta 7.0.23.29 is out. The Bug is still present... 

Ugh. Not good. Thanks for checking. 

Userlevel 2

Just updated to 7.0.27.27, still same bug…

Remarkably, on my iPhone this isn't a problem and the app will only shuffle & play downloaded music, so only Android impacted

still seeing it on 7.0.28.1

how is this still an issue months later??? honestly left Spotify because they didn't prioritize their Android app and I'd hate to have to drop Deezer for the same reason :(

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@Johnathan Finotti I don't know why this has been marked as answered? I still have the problem, as does the person who asked the question. Cheers, Tony 

Userlevel 2

This bug has been in the app for months. "Shuffle downloaded songs" shuffles "my music" instead. 

Can Deezer please update on the status of this, even if it were that it is difficult to fix or it has been overlooked. Obviously many people are suffering from this, while paying €18 a month. And they are feeling ignored. 

Thank you.

Userlevel 7
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Hello @WznOwen indeed I have news about this. With the release of the Beta version 7.1.0.1 that we have plans to deliver from the 24/7 in Google play store, this issue should be fixed.

 [FAVORITES] The "Shuffle Play" action of the "Downloaded music" sub page of the Favorites tab now only plays downloaded content (and not all favorites)

Later, the fix will be also deployed in the normal version.

Let’s know when you get it, if all is back to normal. Thanks

Userlevel 7
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Hello everyone, I just tested it on the Android app 7.0.18.81 and if I click on: 

Favourites - Downloaded Music - Shuffles Plays, it only plays songs that are actually downloaded, even when the app is online.