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Do you need help with Deezer on you Android device? Ask your questions here!

619 Topics
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619 Topics

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Abbi.cr91Runaway Baby

posted in Android

constant app closing itself

I've been having issues for months now with the app constantly just closing itself. Any ideas what this can be? It's completely up to date my phone is new, no idea what it is and it's getting to the point where I might just convert to Spotify, had this account for almost 10 years and it's driving me mad now

8 months ago

Colin SalazarLover

posted in Android

Am I paying for FLAC quality on Android if there is no HiFi bit perfect available?

It came to my attention recently that Deezer doesn't have the bit perfect FLAC files available for the Android OS. An audiophile on YouTube who is quite respected and known in the digital music production and reproduction community did a cameo on another channel about audio file formats from all the streaming services available currently. He said something that caught my attention and that was that while Deezer does in fact stream bit perfect FLAC files on desktop, it currently isn't supported on or by Android devices yet which made me ask myself, am I paying for music I can't even appreciate on my Android devices because Deezer is r raking in the revenue from mobile device owners who are paying for Premium tier subscriptions which are only bit perfect at 16/44.1 at the highest available quality but only on desktop or high end DAP? I hope this is not the case, but when I listen to Qobuz (which is FINALLY available on Canada as of a couple weeks ago!!) There is an audible and noticable

10 months ago

Lee EntyRunaway Baby

asked in Android

Require Api authority

HiDeezer will not load, just comes up with require Api authGalaxy 22 ultra running latest android Help

1 year ago

1NicoleTiny Dancer

asked in Android

error

How do I fix my app

1 year ago

awesomemacDeezer Legend

asked in Android

Android bar without Deezer

Well, I’m just curious:In the past when using Deezer on my Android phone, there was a Deezer icon in the Android bar (where you also can see the clock and battery).Now it’s not there anymore? Am I the only one or do other Android users have the same? It’s no big deal, but I was just wondering about this.This picture I pulled from the internet: And this is mine:

1 year ago

Venom SnakeRunaway Baby

asked in Android

Low quality cover art on some albums

I don't know why, but there are some albums that are on very low quality. I'm on the latest version of the app and i even tried to restet the cache, but it didn't do anything.

1 year ago

R1R13Runaway Baby

asked in Android

App (still) stops playing music after 5 secs when screen is locked

Deezer stops playing music after about 5 seconds, whenever my screen goes off (android). (I had opened the same topic a few months ago, but it was closed without a helpful solution.) When I turn my screen on after 5 sec, it’s like the app froze. The song doesn’t just pause then.It's been like that for months now. I use the latest update and I've tried un- and reinstalling several times and checked several battery settings and tried everything I’ve found online so far.I don't know what else I could try. Thankful for any help!

1 year ago

Robert E BeckerRunaway Baby

asked in Android

Removing Downloaded Music

I'm removing all my downloaded music. I noticed that while the songs no longer show that they're downloaded, my available storage hasn't increased. When I look at the Data & Storage screen Deezer Data still shows the 26GB used for downloads before I cleared them. Two questions:1. The downloaded music is still on my tablet, just not being accessed anymore. Correct?2. If I "Clear All", is it just the Deezer downloads that are removed, not any of "My MP3s"?

1 year ago

SabieRunaway Baby

asked in Android

Can't play in order of recently added on favourites

Hi There appears to be a bug on my favourites that is not allowing me to play songs in order of recently added. Instead it plays songs randomly. I have tried deleted the app and reinstalling but nothing has improved. Could you please help with this matter? Fix the problem? Or let me know how i can?Kind regards Sabie

11 months ago

énataRunaway Baby

posted in Android

lyric disappeared

2 days ago the lyric disappeared and I don't know why but help me please. I have a deezer family subscription so I don't want to pay for bugs. Thank you !

1 year ago

delphine_xcRunaway Baby

posted in Android

Misisng Discography Page on Artists

Discography page is missing. For all the artists it just does not show the full discography which makes it hard for me to find new artists. I had redownloaded the app like 3 times. I am not part of the beta. PL

1 year ago

Mike ReedTiny Dancer

asked in Android

Deezer not casting to B&O speakers

My Pixel 6a casts Spotify and B&O to the Beosound speakers but suddenly after many months will not cast Deezer. I can’t find a reason. Any clues?

1 year ago

MTBambaRunaway Baby

asked in Android

Broken search function

Since April 05, I've consistently received "No items to display" whenever I've searched for any new releases from record labels that I follow. Oddly, this happened only on Wednesdays and search results for them would begin appearing from around 01:00 or 02:00 the following day. However, it's been almost a week and the same problem has persisted. I've seen someone post something similar a few months ago and a member of the Deezer team couldn't find a problem when they tried to replicate it. Unfortunately, that response is not good enough and one that I've received every time that I've reported a problem. It's bizarre that users report so many problems yet Deezer support can never replicate them and resort to telling users to either check their network connection or uninstall then reinstall the app. Even when I've sent screenshots and screen recordings of the problem happening, Deezer support will still reply with a generic email that provides basic troubleshooting steps. When I've asked

1 year ago

MutsyRunaway Baby

asked in Android

Deezer 'Recommendations' broken on musiccast

I was a big fan of the ‘Recommendations’ section within the deezer part of the musiccast app, but for the past few weeks this has constantly shown me the same recommendations, where as it used to update every couple of days. I found this to be a really good way of getting introduced to new artists and albums, so i’d really like it to be fixed so it provides some inspiration again, not sure if this is an issue others have encountered, or if its perhaps a local problem with my installation? Thanks

1 year ago

djbennyRunaway Baby

posted in Android

music quizzes not starting

The quiz loads and comes up with the box to say 'Lets go' but then doesn't do anything nothing is reponsive

1 year ago

tomi.boyRunaway Baby

asked in Android

Deezer app closes itself while music is playing

My mobile Deezer app closes after I receive a phone call. Whether I answer the phone call or not, after a couple of minutes the Deezer app will close by itself while music is playing. How can I stop this?

1 year ago

Phaewryn

asked in Android

Need solution to undesired "shuffle" functionality on Android app! How do I turn it OFF (permanently, forever ideally)?

I am a premium user and I have both the Android app and the Windows Desktop app. On the Windows Desktop app, there is an obvious ICON to turn off “shuffle” mode. It’s an icon at the bottom that allows you to toggle “shuffle” ON/OFF. This seems to be entirely MISSING from the Android app, and I get so extremely frustrated when I accidentally press the “Play” button (which can happen with my phone just in my pocket and completely incidentally) and it AUTOMATICALLY TURNS ON “shuffle” as there appears to be NO WAY to TURN IT BACK OFF in the Android app. To be clear: I do not want this feature AT ALL, EVER, and I specifically asked BEFORE SUBSCRIBING to be SURE I could play my music in my playlists IN ORDER, and this is making me quite angry that it isn’t a simple, easy-to-find OPTION in my SETTINGS to just DISABLE SHUFFLE ENTIRELY, FOREVER or my account or in the apps. At the VERY LEAST, there should be an EASY TO FIND icon in the Android app (and every other application), like there is in

1 year ago

Gilles vd HorstRunaway Baby

asked in Android

Higher data usage when quality set to "Basic" than "Standard" or "HQ"

I recently tried reducing my mobile data usage by changing mobile data quality from “HQ” to “Basic”.But surprisingly my data usage actually increased (to about 500MB per hour) instead! I decided to research (*) this issue by starting “Flow” and skipping to the next song 4 times under different mobile data quality settings and measuring mobile data usage after each song skip.These are my findings:Basic: 27.5MB per song on average (38, 26, 21, 25)Standard: 5MB per song on average (8, 3, 2, 7)HQ: 12MB per song on average (15, 8, 17, 8)High Fidelity: 54.7MB per song on average (57, 61, 36, 65) It seems like “Basic” is actually “HQ”, “HQ” is actually “Standard” and “Standard” is actually “Basic”.And it seems to be a re-occurring issue because 3 other threads were created about similar issues before (but all 3 got closed without resolution so I created a new one instead) *) I re-installed the Deezer app and cleared the song cache before performing my test. After each quality change I pressed

1 year ago

CyoteTiny Dancer

asked in Android

Paul Hardcastle VII album

Does anyone know if the, Paul Hardcastle VII album is played in the FLAC format, I don't see where it reads: ACC/MP3/or Flac?

1 year ago

DemiTee94Runaway Baby

asked in Android

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