constant app closing itself

Did you make sure battery optimization is not on for Deezer ? 

Which phone do you have ? 

I didn't know you could do this so not sure? I've got a Samsung galaxy s22 ultra 

https://www.samsung.com/latin_en/support/galaxy-battery/optimization/

Hello,

I've experienced comparable issues in the past, and I recognize how maddening it can be.

From my knowledge, there could be several potential reasons for this recurring problem. It would possibly be worth checking if there are any current software updates reachable for your phone or the app itself. Sometimes, a simple update can resolve such issues. Additionally, clearing the cache of the app or reinstalling it could also help.

If you've got already tried these steps and the problem persists, it might be a accurate idea to reach out to the app's consumer support.

Hello,

I've experienced comparable issues in the past, and I recognize how maddening it can be.

From my knowledge, there could be several potential reasons for this recurring problem. It would possibly be worth checking if there are any current software updates reachable for your phone or the app itself. Sometimes, a simple update can resolve such issues. Additionally, clearing the cache of the app or reinstalling it could also help.

If you've got already tried these steps and the problem persists, it might be a accurate idea to reach out to the app's consumer support.

Apps can sometimes crash when storage space is not adequate. You will need to free up your storage space by removing unwanted apps and files. Go to Settings -> Apps to uninstall unwanted apps and games.

I've been experiencing a recurring issue for several weeks now, where the app on my phone keeps unexpectedly closing by itself. It's frustrating because I've made sure to keep both the app and my phone up to date. Despite having this account for almost a decade, I'm starting to consider switching to Spotify out of sheer frustration. It's essential for me to have a reliable app that doesn't disrupt my user experience. Can you provide any insights into what might be causing this persistent problem and offer suggestions on how to resolve it? Your assistance would be greatly appreciated. 

Hi @NikoClayton, sorry to hear that. 
Can you give me more details about your situation? Did you check if the battery optimization is not on for Deezer? Did you try clearing the cache of the app or reinstalling it? 
If you already did all the suggested procedures, please answer the following questions:
• Have you tried to log out and log in again with the email address?
• What's the brand and model of the device you are having problems with?
• What's the version of the operating system (Android, iOS, Windows or Mac) installed on your device? 
• If you're using our app, what's the Deezer version installed on your device? 
• If you're using Deezer on the web browser, what's your browser (Chrome, Firefox, Safari or Microsoft Edge)? What's the latest version installed? 
Please send me too a video with all the procedures you do until you get the error message and a screenshot of the app Deezer with the option “Data and storage”.

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If you've been dealing with the frustrating issue of your app constantly closing itself for months, despite having an up-to-date phone and a new device, there are several steps you can take to troubleshoot the problem. First, ensure that the app itself is updated to the latest version, as app updates often include bug fixes and stability improvements. If the issue persists, try clearing the cache of virtual assistant and data of the app, which can resolve conflicts or corrupted data. However, keep in mind that clearing data will reset any personalized settings or preferences within the app. Additionally, a simple restart of your phone can sometimes resolve temporary glitches or conflicts. Give your phone a restart and see if that resolves the issue. If none of these steps help, it may be worth reaching out to the app's support team for further assistance.