Since April 05, I've consistently received "No items to display" whenever I've searched for any new releases from record labels that I follow. Oddly, this happened only on Wednesdays and search results for them would begin appearing from around 01:00 or 02:00 the following day. However, it's been almost a week and the same problem has persisted. I've seen someone post something similar a few months ago and a member of the Deezer team couldn't find a problem when they tried to replicate it. Unfortunately, that response is not good enough and one that I've received every time that I've reported a problem.
It's bizarre that users report so many problems yet Deezer support can never replicate them and resort to telling users to either check their network connection or uninstall then reinstall the app. Even when I've sent screenshots and screen recordings of the problem happening, Deezer support will still reply with a generic email that provides basic troubleshooting steps. When I've asked why this is the case, when clearly some problems are more complex, I'm told that the basic troubleshooting steps are sent just in case. It's pathetic and clear that the support team aren't actually interested in supporting users.
I've purchased an annual subscription and this problem is making the user experience extremely frustrating. Even if users do not pay, but instead use the free tier of the app, this appalling lack of interest in resolving even the most basic of problems is ridiculous. For the final time, can the search function actually be fixed and users not told that the problem is on their end? If so then that would be grand.
Best answer by Yula
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