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Deezer App won't work with Samsung Smart Hub

J
Runaway Baby
Hi there,

I have a Samsung Smart UHD LED TV UA75JU6400. I downloaded the Deezer app through Samsung Smart Hub and it comes up with "Deezer server is not responding. Please try again later. Press exit to exit the application"

I downloaded it yesterday and tried again today but no dice. Internet connection is working fine.
It doesn't even go to a login page. This is the first image that comes up when I click on the Deezer app.

Is there anything additional that I should be doing? Would appreciate some help.

Many thanks

John

Best answer by Rudi

Hey guys,

Just to update you, we're looking into this issue at the moment. For more updates, also keep an eye on this topic here. Thank you all very much for your patience!

PS: this issue isn't solved, my reply has been marked as best answer in order to update all users in the topic.
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Did this topic help you find an answer to your question?

34 replies

V
I have the same problem!
V
1 person likes this
  • V
    Vanessa.Gehr.Gelasko
Rafael.
Alien SuperStar
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  • Rafael.
  • Alien SuperStar
  • 8634 replies
  • August 24, 2018
Hi guys, I believe this is happening because the Free accounts do not work on tvs... Are your accounts Gratuit?
J
Runaway Baby
  • John G
  • Author
  • Runaway Baby
  • 1 reply
  • August 24, 2018
Hi Rafael,

Wether or not I have a paid account or free account is irrelevant. I can't even go to a log in page. Even if I had a paid account I still can't get in anyway because the login page doesn't even show. I don't have access to anything when I launch the app. Like I mentioned in my initial message, the error message comes up as soon as I click on the app to launch it.
B
1 person likes this
  • B
    BernardC
Rafael.
Alien SuperStar
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  • Rafael.
  • Alien SuperStar
  • 8634 replies
  • August 26, 2018
John G wrote:
Hi Rafael,

Wether or not I have a paid account or free account is irrelevant. I can't even go to a log in page. Even if I had a paid account I still can't get in anyway because the login page doesn't even show. I don't have access to anything when I launch the app. Like I mentioned in my initial message, the error message comes up as soon as I click on the app to launch it.


I see, so it's happening before you are logging in.
I spoke to ur devs about it and they are aware of this issue and are currently working on fixing it. Sorry for the inconvenience this may cause! We hope for the issue to be resolved shortly 🙂
DrEvil
1 person likes this
  • DrEvil
    DrEvil
S
Tiny Dancer
  • seby76260
  • Tiny Dancer
  • 3 replies
  • August 28, 2018
I have a samsung smart tv too and deezer doesn't work since the august's beginning
Rafael.
Alien SuperStar
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  • Rafael.
  • Alien SuperStar
  • 8634 replies
  • August 30, 2018
seby76260 wrote:
I have a samsung smart tv too and deezer doesn't work since the august's beginning


Have you reinstalled the app?
T
Tiny Dancer
  • Team Shores
  • Tiny Dancer
  • 1 reply
  • January 16, 2019
Reinstalled the app more than 6 times. Considering quitting deezer
M
1 person likes this
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    maciejmydlak
Rafael.
Alien SuperStar
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  • Rafael.
  • Alien SuperStar
  • 8634 replies
  • January 18, 2019
I'm so sorry about that! Some user reported the same issue and our devs are working on it. Hopefully they will be able to get it fixed soon!
M
  • Manimal
  • 1 reply
  • April 11, 2019
still not working :-((
Rudi
Alien SuperStar
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  • Rudi
  • Alien SuperStar
  • 14342 replies
  • April 12, 2019
Hi there @Manimal

Before we move things further, please do the following:

  • Log out from Deezer on all your current devices (mobile, desktop, browser, etc)
  • Turn your internet router off for three minutes and switch it back on
  • Turn your TV off for a minute to allow it to re-cycle
  • Turn your TV back on, enter your new Deezer details and you should have full access

Let me know how it goes 😉
B
  • BWBW
  • 2 replies
  • August 8, 2019
Rafael. wrote:

John G wrote:
Hi Rafael,

Wether or not I have a paid account or free account is irrelevant. I can't even go to a log in page. Even if I had a paid account I still can't get in anyway because the login page doesn't even show. I don't have access to anything when I launch the app. Like I mentioned in my initial message, the error message comes up as soon as I click on the app to launch it.
I see, so it's happening before you are logging in.
I spoke to ur devs about it and they are aware of this issue and are currently working on fixing it. Sorry for the inconvenience this may cause! We hope for the issue to be resolved shortly :)



This was 11 months ago and mine stopped working. Is it going to be fixed anytime soon?
D
Tiny Dancer
Mine is still not working, app shows only the first loading screen all the time.
P
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    Pav1415
V
Runaway Baby
  • Vlerks
  • Runaway Baby
  • 8 replies
  • August 9, 2019
I have the same problem since a couple of days with the Deezer-app.
I also have tried to open Deezer in the Smart Hub web browser. I got a security message. The certificate isn't valid anymore, so there is no secure connection.
G
Tiny Dancer
  • Garethstyles
  • Tiny Dancer
  • 2 replies
  • August 10, 2019
My to same issue
Rudi
Alien SuperStar
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  • Rudi
  • Alien SuperStar
  • 14342 replies
  • Answer
  • August 13, 2019
Hey guys,

Just to update you, we're looking into this issue at the moment. For more updates, also keep an eye on this topic here. Thank you all very much for your patience!

PS: this issue isn't solved, my reply has been marked as best answer in order to update all users in the topic.
S
Tiny Dancer

Hi,

I have installed the deezer app with VEWD on my SAMSUNG HT-J4500 HOME-CINÉMA but the app just doesn't open.... 

How could it be fixed please ?

For information, I checked that VEWD (and the OS) were up to date and I also don"t have this problem with other apps.

Thank you in advance for your help !

L
Runaway Baby
  • Luce05
  • Runaway Baby
  • 3 replies
  • October 21, 2021

3 years passed and this issue is still not fixed... We pay to use a app we should be able to use it. It's ridiculous that there is so many complaints about deezer not working on smart tvs and yet still nothing has been done. I have been trying to use deezer on my smart TV for a good couple months now thinking something was wrong on my side. Only to Google today and see how many others are having the exact same problem. Fix it or you gonna lose many subscribers that are paying to use your service. 

Jaime.Deezer
Community Manager
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  • Jaime.Deezer
  • Community Manager
  • 5095 replies
  • October 22, 2021

Hey @Luce05 what is the problem with your TV app?
Actually, a lot has been done and we recently launched a brand new app for Samsung TV’s.
Can you please try to reinstall the Deezer app in your TV and let me know if that works for you?
Thanks :nerd:

L
Runaway Baby
  • Luce05
  • Runaway Baby
  • 3 replies
  • October 22, 2021

It gives me the same error as everyone else.

"Deezer server is not responding. Please try again later. Press exit to exit the application"

I have tried to delete and restall and still it doesn't work and gives me this error. 

Jaime.Deezer
Community Manager
Forum|alt.badge.img+7
  • Jaime.Deezer
  • Community Manager
  • 5095 replies
  • October 22, 2021

What’s the Tv model please?

 

L
Runaway Baby
  • Luce05
  • Runaway Baby
  • 3 replies
  • October 22, 2021

Samsung ua55ju6600

Jaime.Deezer
Community Manager
Forum|alt.badge.img+7
  • Jaime.Deezer
  • Community Manager
  • 5095 replies
  • October 24, 2021

Can you also provide a screenshot with the error message. As more info I can provide to our developers the better.
Thanks for you help and patience :nerd:

C
Tiny Dancer
  • Christian62
  • Tiny Dancer
  • 8 replies
  • November 27, 2021
Waiting for solution : Samsung SMART TV - family account has been working previous in summer !! and Now I get the same screen (as more than one reported)  :-(
 

 

C
Tiny Dancer
  • Christian62
  • Tiny Dancer
  • 8 replies
  • November 27, 2021

account is working on android and windows 10

C
Tiny Dancer
  • Christian62
  • Tiny Dancer
  • 8 replies
  • November 27, 2021

netflix and youtube works and all other internet applications! 

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