Deezer App won't work with Samsung Smart Hub

Forum|Forum|8 years ago
August 24, 2018
34 replies
2800 views

Hi there,

I have a Samsung Smart UHD LED TV UA75JU6400. I downloaded the Deezer app through Samsung Smart Hub and it comes up with "Deezer server is not responding. Please try again later. Press exit to exit the application"

I downloaded it yesterday and tried again today but no dice. Internet connection is working fine.
It doesn't even go to a login page. This is the first image that comes up when I click on the Deezer app.

Is there anything additional that I should be doing? Would appreciate some help.

Many thanks

John

Samsung

Best answer by Rudi

Hey guys,

Just to update you, we're looking into this issue at the moment. For more updates, also keep an eye on this topic here. Thank you all very much for your patience!

PS: this issue isn't solved, my reply has been marked as best answer in order to update all users in the topic.

Show previous replies

B

BWBW

Roadie

Hi Rafael,

Wether or not I have a paid account or free account is irrelevant. I can't even go to a log in page. Even if I had a paid account I still can't get in anyway because the login page doesn't even show. I don't have access to anything when I launch the app. Like I mentioned in my initial message, the error message comes up as soon as I click on the app to launch it.I see, so it's happening before you are logging in.
I spoke to ur devs about it and they are aware of this issue and are currently working on fixing it. Sorry for the inconvenience this may cause! We hope for the issue to be resolved shortly :)

This was 11 months ago and mine stopped working. Is it going to be fixed anytime soon?

D

destruktorasdf

Roadie

Mine is still not working, app shows only the first loading screen all the time.

V

Vlerks

Guitar Hero

I have the same problem since a couple of days with the Deezer-app.
I also have tried to open Deezer in the Smart Hub web browser. I got a security message. The certificate isn't valid anymore, so there is no secure connection.

G

Garethstyles

Roadie

My to same issue

RudiAnswer

Ultimate Superstar

Hey guys,

Just to update you, we're looking into this issue at the moment. For more updates, also keep an eye on this topic here. Thank you all very much for your patience!

PS: this issue isn't solved, my reply has been marked as best answer in order to update all users in the topic.

S

Sami Messary

Hi,

I have installed the deezer app with VEWD on my SAMSUNG HT-J4500 HOME-CINÉMA but the app just doesn't open....

How could it be fixed please ?

For information, I checked that VEWD (and the OS) were up to date and I also don"t have this problem with other apps.

Thank you in advance for your help !

L

Luce05

Guitar Hero

3 years passed and this issue is still not fixed... We pay to use a app we should be able to use it. It's ridiculous that there is so many complaints about deezer not working on smart tvs and yet still nothing has been done. I have been trying to use deezer on my smart TV for a good couple months now thinking something was wrong on my side. Only to Google today and see how many others are having the exact same problem. Fix it or you gonna lose many subscribers that are paying to use your service.

Jaime.Deezer

Community Manager

Hey @Luce05 what is the problem with your TV app?
Actually, a lot has been done and we recently launched a brand new app for Samsung TV’s.
Can you please try to reinstall the Deezer app in your TV and let me know if that works for you?
Thanks :nerd: