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Deezer App won't work with Samsung Smart Hub

  • 24 August 2018
  • 34 replies
  • 2541 views
J
Rank
Hi there,

I have a Samsung Smart UHD LED TV UA75JU6400. I downloaded the Deezer app through Samsung Smart Hub and it comes up with "Deezer server is not responding. Please try again later. Press exit to exit the application"

I downloaded it yesterday and tried again today but no dice. Internet connection is working fine.
It doesn't even go to a login page. This is the first image that comes up when I click on the Deezer app.

Is there anything additional that I should be doing? Would appreciate some help.

Many thanks

John

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Best answer by Rudi 13 August 2019, 18:00

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34 replies

Yula
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Userlevel 7
Badge +10

Hey @User Gerda, 

can you try to change the password of your deezer account, update the app again and log in? 

Let me know how it goes? 

(She/her) add your pronouns to your signature!
U
Rank

Deezer have always worked on my Android TV but recently it freezes all my Apps on my Android TV. Only unplugging and then reconnecting back the power on my Android box (MiBox 4) allows me back in to all the other loaded Apps. I have also uninstalled the Deezer app en reinstalled it but it won't recognise my Signon and or password to reconnect it. Please help.... 

A
Rank

Deezer say that a new application for samsung was released but its a lie.   still not working in samsung smart tv  7200

C
Rank

The TV does not update this version, althogh I have deinstalled it also TV UE43J5670SUXZG . 
It get no newer/current version … 
Can I download such version and load via USB-Stick ? Working ? 



So is the TV to OLD for the new version ? 1.0.25 was working before ! I read the version is 3.008 ??? 

Have I do buy a new TV??? 

I use insted now google chrome - this device works, but it would be great if the TV is working with DEEZER :-)  

 

Yula
Rank
Userlevel 7
Badge +10

Hey @Christian62 I don’t think so, please update it. Also the new app is only compatible for TVs from 2017! 

(She/her) add your pronouns to your signature!
C
Rank

Is this the current (newest) version ? 

C
Rank

Deezer APP as Smart TV newest version shown 1.0.25 /2018
 

 

C
Rank

SMART TV UE43J5670SUXZG no deezer is working.

 

C
Rank

SMART TV UE43J5670SUXZG not deezer is working 

 

C
Rank

netflix and youtube works and all other internet applications! 

C
Rank

account is working on android and windows 10

C
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Waiting for solution : Samsung SMART TV - family account has been working previous in summer !! and Now I get the same screen (as more than one reported)  :-(
 

 

Jaime.
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Userlevel 7
Badge +7

Can you also provide a screenshot with the error message. As more info I can provide to our developers the better.
Thanks for you help and patience :nerd:

L
Rank

Samsung ua55ju6600

Jaime.
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Userlevel 7
Badge +7

What’s the Tv model please?

 

L
Rank

It gives me the same error as everyone else.

"Deezer server is not responding. Please try again later. Press exit to exit the application"

I have tried to delete and restall and still it doesn't work and gives me this error. 

Jaime.
Rank
Userlevel 7
Badge +7

Hey @Luce05 what is the problem with your TV app?
Actually, a lot has been done and we recently launched a brand new app for Samsung TV’s.
Can you please try to reinstall the Deezer app in your TV and let me know if that works for you?
Thanks :nerd:

L
Rank

3 years passed and this issue is still not fixed... We pay to use a app we should be able to use it. It's ridiculous that there is so many complaints about deezer not working on smart tvs and yet still nothing has been done. I have been trying to use deezer on my smart TV for a good couple months now thinking something was wrong on my side. Only to Google today and see how many others are having the exact same problem. Fix it or you gonna lose many subscribers that are paying to use your service. 

S
Rank

Hi,

I have installed the deezer app with VEWD on my SAMSUNG HT-J4500 HOME-CINÉMA but the app just doesn't open.... 

How could it be fixed please ?

For information, I checked that VEWD (and the OS) were up to date and I also don"t have this problem with other apps.

Thank you in advance for your help !

Rudi
Rank
Userlevel 7
Badge +7
Hey guys,

Just to update you, we're looking into this issue at the moment. For more updates, also keep an eye on this topic here. Thank you all very much for your patience!

PS: this issue isn't solved, my reply has been marked as best answer in order to update all users in the topic.
G
Rank
My to same issue
V
Rank
I have the same problem since a couple of days with the Deezer-app.
I also have tried to open Deezer in the Smart Hub web browser. I got a security message. The certificate isn't valid anymore, so there is no secure connection.
D
Rank
Mine is still not working, app shows only the first loading screen all the time.
B

Hi Rafael,

Wether or not I have a paid account or free account is irrelevant. I can't even go to a log in page. Even if I had a paid account I still can't get in anyway because the login page doesn't even show. I don't have access to anything when I launch the app. Like I mentioned in my initial message, the error message comes up as soon as I click on the app to launch it.I see, so it's happening before you are logging in.
I spoke to ur devs about it and they are aware of this issue and are currently working on fixing it. Sorry for the inconvenience this may cause! We hope for the issue to be resolved shortly :)


This was 11 months ago and mine stopped working. Is it going to be fixed anytime soon?
Rudi
Rank
Userlevel 7
Badge +7
Hi there @Manimal

Before we move things further, please do the following:

  • Log out from Deezer on all your current devices (mobile, desktop, browser, etc)
  • Turn your internet router off for three minutes and switch it back on
  • Turn your TV off for a minute to allow it to re-cycle
  • Turn your TV back on, enter your new Deezer details and you should have full access

Let me know how it goes 😉

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