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F.A.Q.

Login to Deezer

Forum|Forum|5 years ago
September 21, 2020
59 replies
15050 views

I can’t log into Deezer

I don’t remember my password

Click on Forgot your password? and enter the email address you used to create your Deezer account, then click on Reset your password.

An email will be shortly sent to that address, don’t forget to check your spam folder!

Password reset links expire within an hour of being sent for security reasons.

I don’t have access to this email address anymore

In that case, get in touch with our customer support team.

I’m able to log into Deezer

I want to change my email address or my password

→ On deezer.com :keyboard: :computer: :

Click on your profile picture
Click on Account Settings
Go to the My information tab
Select Change next to your email or password
For security reasons, you will be asked to confirm your identity with a six digit confirmation code sent to your email.
Enter your new email address or password
Re-enter your new email address or password
Select Save changes

→ On the mobile app :iphone: :

Open Library
Go to Settings
Go to Manage my account (My account for iOS users)
Select Change your email address or Change password
For security reasons, you will be asked to confirm your identity with a six digit confirmation code sent to your email.
Enter your new email address or password
Re-enter your new email address or password
Select Save changes

The code will expire after 10 minutes. Once expired, you'll need to ask for a new code

If you don't have access to this email address, or if you get a message saying that this email address is already used, you'll need to contact Deezer Support

I’m connected but my account is a free one and I’ve lost my favourites

You probably created a new account by mistake and your original Deezer account has other credentials.

Show previous replies

Jaime.Deezer

Community Manager

Hi @Sotonye.Ronald have you tried to reinstall the latest version of the app and login with your credentials?
None of the Family members can access with the email and password of the account? If that is the case it might be possible that you have more than one account with us.
Please let me know.
Thanks and apologies for the inconvenience

L

Lebogang Sekete

Roadie

I am also not able to log into my account. It is not recognizing my cell phone number. I also tried logging in via email, tried resetting my password which is min 8 characters but the reset button doesnt work.

Jaime.Deezer

Community Manager

Hey @Lebogang Sekete if nothing has worked so far, please get in touch with our Deezer Support Team and one of our agents will be able to help.
Thanks :)

A

Andrey Vas

Guitar Hero

Hello

One of my family members has a problem connecting to Deezer. Deezer does not see him as a member of the Deezer Family program and offers to use Deezer Free for 1 month. What should he and I do ? I pay the Deezer Family tariff regularly.

I made the last payment on February 14, 2022.

What information should I provide you with ? I will be glad of any help.

He uses the application on Android, reinstalling the application did not help.

Here is the information about this Deezer Family user –

Login : xxxxxxx

Jaime.Deezer

Community Manager

Hi @Andrey Vas I can see that this user created an account with that email on the 13th February which is a free account, so he/she must be connected to the wrong account.
Please make sure that the user logs into the Family account using your email and password and then switch to the correspondent profile.
If the problem persists, please get in touch with our Deezer Support Team and provide all the relevant information and one of our agents will be able to help.
Thanks

A

Andrey Vas

Guitar Hero

Hello. Thanks

He( xxxxxxx) has now logged into Deezer on PC in the "Subscription Management" section and sees - "You are using the Deezer Free tariff". But he's in my family and he should have a Deezer Family tariff. What should he do in this situation ?

Jaime.Deezer

Community Manager

@Andrey Vas I am sorry to hear that.
Please contact our Deezer Support Team and one of our agents will guide you and help your family member to login into the Family account.
Thanks

A

Andrey Vas

Guitar Hero

Thank you, I have already contacted the support service and am waiting for a response.

P

Priscila W.B Wichinieski

Roadie

Hi,I have Deezer like for 5 more years and everything was ok until they stop working with israel for free..I was paying 19.90 a month which was very good to me to listen my playlist and maybe like more then a year now they stop to make for Israel 19.90 ₪ a month..Now im having to download all more then 3000 songs on my cellphone playlist cause deezer owners got angry for money and make it hard to some people to listen them playlist there because is now only paying... And I don't gonna pay 40 dollars and also not almost 50 too for this,is too expensive!!!

L

Lisa.Carrington

Roadie

Hi, I unsubscribed from the Deezer Premium, but now I can't log in to access any of the tunes I had previously downloaded.

I can't seem to change my subscription to the Deezer Free option either.

I get an error message API Auth needed ???

Please help

Show more replies

I can’t log into Deezer

I don’t remember my password

Password reset links expire within an hour of being sent for security reasons.

I don’t have access to this email address anymore

I’m able to log into Deezer

I want to change my email address or my password

The code will expire after 10 minutes. Once expired, you'll need to ask for a new code

If you don't have access to this email address, or if you get a message saying that this email address is already used, you'll need to contact Deezer Support

I’m connected but my account is a free one and I’ve lost my favourites

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