Rockstar

F.A.Q.

Login to Deezer

Forum|Forum|5 years ago
September 21, 2020
59 replies
15050 views

I can’t log into Deezer

I don’t remember my password

Click on Forgot your password? and enter the email address you used to create your Deezer account, then click on Reset your password.

An email will be shortly sent to that address, don’t forget to check your spam folder!

Password reset links expire within an hour of being sent for security reasons.

I don’t have access to this email address anymore

In that case, get in touch with our customer support team.

I’m able to log into Deezer

I want to change my email address or my password

→ On deezer.com :keyboard: :computer: :

Click on your profile picture
Click on Account Settings
Go to the My information tab
Select Change next to your email or password
For security reasons, you will be asked to confirm your identity with a six digit confirmation code sent to your email.
Enter your new email address or password
Re-enter your new email address or password
Select Save changes

→ On the mobile app :iphone: :

Open Library
Go to Settings
Go to Manage my account (My account for iOS users)
Select Change your email address or Change password
For security reasons, you will be asked to confirm your identity with a six digit confirmation code sent to your email.
Enter your new email address or password
Re-enter your new email address or password
Select Save changes

The code will expire after 10 minutes. Once expired, you'll need to ask for a new code

If you don't have access to this email address, or if you get a message saying that this email address is already used, you'll need to contact Deezer Support

I’m connected but my account is a free one and I’ve lost my favourites

You probably created a new account by mistake and your original Deezer account has other credentials.

Show previous replies

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Priscila W.B Wichinieski

Roadie

Hi Deezer...I have my playlist more then 5 years but in the next year deezer management stop doing free subscription and 19.99 ₪ a month for israel and this starts to be a big problem...the price now is too expensive and I havw that a big playlist and is to sad that the management stop doing subscriptions for 19.99₪ a month couse some people dong have that type of amount and with this price I people in israel buy more then 200 channels from united states and the world for of the best channels in the world but this is not price to pay for a application that only gave the some songs I can download on my cellphone and listen free...So please back the price which was more normal 19.99 to listen songs in deezer...Spotify is not to hard like that Deserved are...

M

Max777

Roadie

My deezer account is just not working. Can't access anything, can't log out, says it can't load a page, nothing. Need help guys.

Yula

Deezer Staff

My deezer account is just not working. Can't access anything, can't log out, says it can't load a page, nothing. Need help guys.

Hey can you not log in on all the devices? Or in one in particular?

I would suggest contacting directly our Costumer Care via webchat, they can help you logging in!

https://support.deezer.com/hc/en-gb/requests/new

(She/her) add your pronouns to your signature!

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Jaime M

Roadie

I was using app in PC normally and suddenly the app has taken me out and says my account is a free one and that I need to subscribe. Obviously I'm just suscribed in 2019. What has happened. Is there any general problem? Also this happens in android...