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Rockstar
Kevin Deezer
Rockstar
September 21, 2020
F.A.Q.

Login to Deezer

  • September 21, 2020
  • 59 replies
  • 15050 views
Login to Deezer

:negative_squared_cross_mark: I can’t log into Deezer

  • I don’t remember my password

Click on Forgot your password? and enter the email address you used to create your Deezer account, then click on Reset your password.

An email will be shortly sent to that address, don’t forget to check your spam folder!

:exclamation:Password reset links expire within an hour of being sent for security reasons.

 

  • I don’t have access to this email address anymore

In that case, get in touch with our customer support team.

 

 :ballot_box_with_check: I’m able to log into Deezer 

  • I want to change my email address or my password

→ On deezer.com :keyboard::computer::

  1. Click on your profile picture
  2. Click on Account Settings
  3. Go to the My information tab
  4. Select Change next to your email or password
  5. For security reasons, you will be asked to confirm your identity with a six digit confirmation code sent to your email.
  6. Enter your new email address or password
  7. Re-enter your new email address or password
  8. Select Save changes

→ On the mobile app :iphone::

  1. Open Library 
  2. Go to Settings :gear:
  3. Go to Manage my account (My account for iOS users) :mens:
  4. Select Change your email address or Change password
  5. For security reasons, you will be asked to confirm your identity with a six digit confirmation code sent to your email.
  6. Enter your new email address or password
  7. Re-enter your new email address or password
  8. Select Save changes

:exclamation:The code will expire after 10 minutes. Once expired, you'll need to ask for a new code

:exclamation:If you don't have access to this email address, or if you get a message saying that this email address is already used, you'll need to contact Deezer Support

 

  • I’m connected but my account is a free one and I’ve lost my favourites

You probably created a new account by mistake and your original Deezer account has other credentials.

      59 replies

      Show previous replies
      Guitar Hero
      Chris avison
      Guitar Hero
      May 3, 2021

      Thanks for your response Jamie. Appreciate the help 👍

        Guitar Hero
        Chris avison
        Guitar Hero
        May 7, 2021

        This problem still has not been sorted. I will be cancelling all plans Inc family plan.

         

        Jaime.Deezer
        Community Manager
        Jaime.Deezer
        Community Manager
        May 9, 2021

        Hey @Chris avison I’ve sent you a private message, please check your inbox and we can take it from there.

        Roadie
        Alex1990
        Roadie
        May 25, 2021

        Как мне поменять свой e-mail если нету доступа к старому e-mail? 

        Jaime.Deezer
        Community Manager
        Jaime.Deezer
        Community Manager
        May 26, 2021

        Hey @Alex1990 if you don’t have access to your old email please get in touch with our Deezer Support Team and one of our agents will help you to update your account with a current email so you can login again and enjoy Deezer.
        Thanks :)

        Roadie
        TAB3RU
        Roadie
        September 11, 2021

        WHY IS IT LITERALLY IMPOSSIBLE TO CANCEL THERE IS NO MANAGE SUBSCRIPTION BUTTON! NOT ON THE MOBILE APP NOT ON YOUR WEBSITE. THIS IS SHADY AS FUCK I DIDNT EVEN MAKE IT THROUGH THE FREE TRIAL CANCEL THIS GARBAGE NOW IM DONE. 15 A MONTH FOR NO ABILITY TO SEARCH 0 AND MEDIOCRE SELECTION AT BEST. CANCEL MY SUBSCRIPTION. I AM NOT CONTACTING SUPPORT ILL BE CONTACTING MY BANK AND LEAVING REVIEWS OF WARNING WHEREVER POSSIBLE. CANCEL MY SUBSCRIPTION. USER NAME TAB3RU CANCEL THIS GARBAGE SERVICE IMMEDIATELY. NO BETTER THAN THE ASSHOLES THAT CALL ABOUT AN EXTENDED WARRANTY 🖕🖕🖕🖕🖕🖕🖕

        Jaime.Deezer
        Community Manager
        Jaime.Deezer
        Community Manager
        September 12, 2021

        Hey @TAB3RU I am sorry to hear that you are not happy, but that’s not reason to use words that violate our community guidelines.
        You need to contact our Deezer Support Team and one of our agents will be able to cancel the subscription. I am not able to do it from here.

        Thanks 

          Roadie
          TAB3RU
          Roadie
          September 13, 2021

          Then delete my account and subscription for violating the community guidelines.... This service is a Fucking joke. Cancel my subscription. Fuck your support i shouldn't have to speak/email anyone to end a service.... Especially when its the western family equivalent to youtube red pandora amazon music spotify ect ect. Cancel my shit. Fuck your guidelines. Shady as fuck still. Now if you dont get rid of my account in some way its sets the precedent that your community guidlines are just suggestions. Ive violated terms of service cancel my damn account now please. 

          Alfredo.Deezer
          Community Manager
          Alfredo.Deezer
          Community Manager
          September 14, 2021

          Hello @Jeff2021 

          Please contact our Deezer Customer Care team directly and they will be able to help you to change your Deezer email address to the correct one

          Enjoy Deezer! :sound:

          Roadie
          Sotonye.Ronald
          Roadie
          October 1, 2021

          I can't login to my deezer account with my email and password, I've changed it multiple times but it doesn't seem to work, I had to log in to this community using google.

          I'm currently subscribed to deezer family and my family members don't have access to my account 

          Show more replies
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