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Rockstar
Kevin Deezer
Rockstar
September 21, 2020
F.A.Q.

Login to Deezer

  • September 21, 2020
  • 59 replies
  • 15050 views
Login to Deezer

:negative_squared_cross_mark: I can’t log into Deezer

  • I don’t remember my password

Click on Forgot your password? and enter the email address you used to create your Deezer account, then click on Reset your password.

An email will be shortly sent to that address, don’t forget to check your spam folder!

:exclamation:Password reset links expire within an hour of being sent for security reasons.

 

  • I don’t have access to this email address anymore

In that case, get in touch with our customer support team.

 

 :ballot_box_with_check: I’m able to log into Deezer 

  • I want to change my email address or my password

→ On deezer.com :keyboard::computer::

  1. Click on your profile picture
  2. Click on Account Settings
  3. Go to the My information tab
  4. Select Change next to your email or password
  5. For security reasons, you will be asked to confirm your identity with a six digit confirmation code sent to your email.
  6. Enter your new email address or password
  7. Re-enter your new email address or password
  8. Select Save changes

→ On the mobile app :iphone::

  1. Open Library 
  2. Go to Settings :gear:
  3. Go to Manage my account (My account for iOS users) :mens:
  4. Select Change your email address or Change password
  5. For security reasons, you will be asked to confirm your identity with a six digit confirmation code sent to your email.
  6. Enter your new email address or password
  7. Re-enter your new email address or password
  8. Select Save changes

:exclamation:The code will expire after 10 minutes. Once expired, you'll need to ask for a new code

:exclamation:If you don't have access to this email address, or if you get a message saying that this email address is already used, you'll need to contact Deezer Support

 

  • I’m connected but my account is a free one and I’ve lost my favourites

You probably created a new account by mistake and your original Deezer account has other credentials.

      59 replies

      Show previous replies
      Roadie
      c_avison
      Roadie
      April 6, 2021

      I want to change my email, I don't have access to the current email inputted on my account. 

      Jaime.Deezer
      Community Manager
      Jaime.Deezer
      Community Manager
      April 6, 2021

      Hi @c_avison if you don’t have access to that email anymore please get in touch with our Deezer Support Team and one of our agents will be able to help.
      Thanks :)

      Roadie
      mathujonson
      Roadie
      April 8, 2021

      I closed my old email account without changing it on my Deezer account, but because it's still linked via Facebook and my Google account, it still works, but would still like to change it officially as the old email account was hacked and I've noticed a lot of "crashes" and "unable to load" "error" never had trouble before!

      Jaime.Deezer
      Community Manager
      Jaime.Deezer
      Community Manager
      April 9, 2021

      @mathujonson please get in touch with our Deezer Support Team and one of our agents will be happy to help with your request.
      Thanks :relaxed:

      Roadie
      Jeff2021
      Roadie
      April 20, 2021

      I have entered a wrong email when subscribing can I please get help.

      Jaime.Deezer
      Community Manager
      Jaime.Deezer
      Community Manager
      April 21, 2021

      Hi @Jeff2021 please contact our Deezer Support Team and one of our agents will help you to update the email linked to your account.
      Thanks :)

      Roadie
      ahmedimadtouil
      Roadie
      April 21, 2021

      Hi i need to change email of my account , and i don’t have access to the older email ,

      what should i do ?

       

      Jaime.Deezer
      Community Manager
      Jaime.Deezer
      Community Manager
      April 21, 2021

      Hi @ahmedimadtouil you need to get in touch with our Deezer Support Team and one of our agents will help you to update the email. :relaxed:

      Guitar Hero
      Chris avison
      Guitar Hero
      April 28, 2021

      Hi. 

       

      I have had dezzer since 2013. I originally set it up with the email xxxxxx@yahoo.com which I don't have access to. I managed to get into my account through Facebook,I changed the email on Facebook to my new email xxxxxx@yahoo.com but recently got a new phone, my partner set up deezer family so I tried to log in using my new phone and it has set a new account up. Now I cannot access my original account with 8years of saved music.

       

      Help! 

      Jaime.Deezer
      Community Manager
      Jaime.Deezer
      Community Manager
      April 29, 2021

      Hi @Chris avison I have checked in the system and your old account is still linked to your old email. 
      As this is a public channel it is better if you contact our Deezer Support Team and they will help you to gain access to your old account and transfer the music from one account to another.
      Thanks :)

        Show more replies
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