Community Manager

F.A.Q.

How to contact Deezer Support

Forum|Forum|5 years ago
October 22, 2020
54 replies
45262 views

Couldn’t find a solution to your problem in our Deezer community? You can still contact Deezer Customer Care:

WEBFORM

Our webform is available at all times, drop us a message and we'll get back to you as soon as we can!

WEBCHAT

Web chat is usually available Monday - Friday (from 09:30 - 17:00 GMT) and Saturday - Sunday (from 11:00 - 17:00 GMT).
But there are times we're unable to guarantee support this way - temporarily. You can speak to one of our support representatives via Webchat through our help center

FACEBOOK 💻

Find us on our Facebook page or search Deezer Help on your Facebook.

TWITTER

We’re available @DeezerHelp during the week, between the hours of 09.00 and 17.00 GMT

Show previous replies

N

Nienke86

Roadie

Hello,

My payment was cancellend for my Deezer Family account, so now it is Deezer Free.

I already paid it per Ideal yesterday, but it still only gevestigd me Deezer Free. When will my account be set back to Deezer Family?

Zayn-T

Rockstar

Hello @Nienke86

Please contact Deezer support, the link is above your post.

He/him. EDM, Dance, Hardstyle, techno & trance fan using iPhone 14pm, Mac M2 & Apple TV .

C

chantey.beukes

Roadie

Hey deezer support team can you delete my deezer account forever. ASAP. And please send me an email to confirm that its deleted.. thank you

GropplerZorn

Superuser

Hey deezer support team can you delete my deezer account forever. ASAP. And please send me an email to confirm that its deleted.. thank you

Hello @chantey.beukes

Please contact Deezer support, the link is above your post.

Deezer Legend

A

Anonymous

Hi I would like to delete my dezzer account and community but when ever I try it won't show up anywhere please can i have help many thanks

Jaime.DeezerAuthor

Community Manager

Hello @Rebecca12 to delete your Deezer Account you need to contact our Deezer Support Team and one of our agents will help you.
The Deezer Community account has been deleted now.
Thanks

Leonídia.Deezer

Community Manager

Hi @hpguru, I am sorry to hear that you're experiencing this issue.

You can access the webform by clicking on this link.

Regarding your subscription, the current payment on your Deezer account with the email ch****@gmail.com is 10.99 EUR. If you were charged 12.99 EUR, it might be associated with a different Deezer account.

As the Community is an open internet forum and we prioritize your security, we do not request personal data here.

Therefore, I recommend that you contact our customer support here and provide them with a screenshot of your invoice for further assistance.