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Jaime.Deezer
Community Manager
Jaime.Deezer
Community Manager
October 22, 2020
F.A.Q.

How to contact Deezer Support

  • October 22, 2020
  • 54 replies
  • 45262 views
How to contact Deezer Support

 Couldn’t find a solution to your problem in our Deezer community? You can still contact Deezer Customer Care:
 

WEBFORM 📝

Our webform is available at all times, drop us a message and we'll get back to you as soon as we can!

 

WEBCHAT 💬

Web chat is usually available Monday - Friday (from 09:30 - 17:00 GMT) and Saturday - Sunday (from 11:00 - 17:00 GMT).
But there are times we're unable to guarantee support this way - temporarily. You can speak to one of our support representatives via Webchat through our help center

 

FACEBOOK 💻

Find us on our Facebook page or search Deezer Help on your Facebook.

 

TWITTER 📱

We’re available @DeezerHelp during the week, between the hours of 09.00 and 17.00 GMT

    54 replies

    Show previous replies
    One Hit Wonder
    Amine Banana
    One Hit Wonder
    May 25, 2021

    Hi is this page is yours ? https://www.facebook.com/DeezerHelp/
     

    Rudi
    Ultimate Superstar
    Rudi
    Ultimate Superstar
    May 26, 2021

    Hey @Amine Banana yes, that's us :relaxed:

    Is there any feedback you'd like to give us?

    Roadie
    Dorismeza7
    Roadie
    December 15, 2021

    I've been wanting to close my account permanently but I can't seem to get it done. I just changed my password because people keep on hacking my account.  How can I get completely deleted 

    Anonymous
    December 15, 2021

    Hey @Dorismeza7 

    with web version:

    go to https://www.deezer.com/account/

    → Scroll all the way down → Click on Delete my account

     

    with smartphone app:

    Tab Music → settings (gear wheel at top right) → Account management → Manage my account → Delete my account

     

      One Hit Wonder
      Anhelina Yaremko
      One Hit Wonder
      June 16, 2022

      Hallo team! How can I change the payment from Poland zloty to Ukrainian hryvna?

      Superschlumpf
      Superuser
      Superschlumpf
      Deezer "Sonos Master" Legend
      June 16, 2022

      Hallo team! How can I change the payment from Poland zloty to Ukrainian hryvna?

      Your question was answered by @Jaime. in the other thread. 
       

       

      [he/him] Deezer is music, but Deezer and Sonos is party !
        Roadie
        Smithson
        Roadie
        July 20, 2022

        I pay for 1 year , i subscription should end in May 2023. In suprise to day  they said my country haiti is now listed, i can’t use Deezer anymore. So i would like to ask why they took my money. ? I need help plz

        Anonymous
        July 20, 2022

        Hey @Smithson 

        Please contact support. That can certainly be clarified quickly:
        → https://support.deezer.com/hc/requests/new

        Roadie
        Smithson
        Roadie
        July 20, 2022

        @dee_dirk  i can’t my friend because my country is not listed on the form, then i can’t complete the message i would like to send to them. I should have and email or order form of communication. 

        Anonymous
        July 20, 2022

        @Smithson 

        Maybe you can find another way. Look here:

         

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