Scrobble Last.fm from Deezer not working

Luka.Urbac wrote:

• certain tracks not scrobbling at all or way too late (from a couple hours to more than 24 hours later) and then being scrobbled disorderly in the timeline
• problems with the ampersand (&) symbol in artist, song and album names (i.e. the same being omitted most of the time - "Boy & Bear" becoming "Boy Bear")
• certain tracks scrobbling up to 40 times when only listened once

Would be great to find a solution to this, as it is definitely not an isolated issue and seems to affect many users.

These are exactly the problems I am facing. I last used deezer at the beginning of the week and swiched to a browser extension so I can listen through bandcamp and scrobble something until these problems get fixed.

Anyways, some tracks started appearing in my last.fm profile today, but somehow I get the feeling that not all tracks are submitted in the right order. Hopefully this will happen in some kind of way :)

Even if this isn't related to the topic at all, what is it about the mp3 upload section?
Do I must own the rights of mp3 tracks or can I upload them even though I am not the owner / band of those files, because I have seen that there are some releases by a few bands that are missing and I don't want to get copyright problems.

Until this gets resolved, just wanted to share a manual way to keep your Last.fm library updated: Universal Scrobbler

http://universalscrobbler.com/

I've been using the tool for years now, and it has never failed me. Used it all the time when I was listening through a dedicated player. Basically, it allows users to scrobble tracks/albums on demand by pulling the info from databases such as MusicBrainz or Discogs. You can also scrobble manually (single on in bulk).

It's not an ideal solution, but still better than nothing.

Hi Guys, I'm sorry about that! Deezer is aware if this issue and we are passing this on to our devs and they will be in touch with Last FM to know what is happening. I will keep you guys updated as soon as I have any more news about it!

It really irks me how Deezer staff always seems to treat this issue like an isolated problem, when obviously it is not.

I've been using Last.fm since 2009, actively scrobbling all this time. I'm not a fiend for accuracy, I'm fine if my scrobbles appear a few hours later. But I do want to continue building my library: it's serves me as a historical reference point to my listening habits, as well as a quick reminder if I wanna find something that I've listened recently.

The current state of the Deezer's Last.fm scrobbler makes this impossible and is unacceptable. Please, approach this issue with severity it deserves. Millions of people are using Last.fm's services, and having them constantly malfunctioning with Deezer is not a light issue.

Web version, Win Store version, Desktop app (these on 2 different PCs), mobile... my scrobbles appear with a huge delay, if at all. Will they appear sometimes in the future, are they lost forever? I have been willing to put up with Deezer's various bugs and quirks and whatnot, but these add over time. I like it, despite it all. But I'm now at the point of looking to switch platforms...

Hello, Deezer staff, please respond.

Here too!

I double checked and Last.fm is linked. Looks like scrobbling works well when I use the iOS beta app but not from my browser. 😕

Same problem.

walter.dijkshoorn wrote:

The songs I listen to don't appear on last.fm for a few days now. I read on the support forum from Last.fm it has to do with your Last.fm-app. Is there any news about that? If I can't scrobble my songs, I'm affaid I have to leave Deezer.

I notice the same problem pls solve it deezer

Mirtma wrote:

Same problem. Tried in web player, disconnected/connected, then installed various Chrome extensions, and tried with Deezer desktop app. No scrobbling.

Yep, I tried an extension too and it didn't work.

And now, two days later after trying it out, just ONE scrobbled track appeared.

I will just add to the list of known issues:

• certain tracks not scrobbling at all or way too late (from a couple hours to more than 24 hours later) and then being scrobbled disorderly in the timeline
• problems with the ampersand (&) symbol in artist, song and album names (i.e. the same being omitted most of the time - "Boy & Bear" becoming "Boy Bear")
• certain tracks scrobbling up to 40 times when only listened once
• tracks uploaded under "My Mp3s" on Deezer (i.e. tracks not available on Deezer and uploaded by the user) not scrobbling at all

Would be great to find a solution to this, as it is definitely not an isolated issue and seems to affect many users.

The songs I listen to don't appear on last.fm for a few days now. I read on the support forum from Last.fm it has to do with your Last.fm-app. Is there any news about that? If I can't scrobble my songs, I'm affaid I have to leave Deezer.

Same problem. Tried in web player, disconnected/connected, then installed various Chrome extensions, and tried with Deezer desktop app. No scrobbling.

HI @Lucelia.Mascarenhas sorry about that. If unlinking and reconnecting does not help there must be another issue. I am following up on this with the developers. Please bear with us until we get an answer 😉

Hi, since the beginning of October , no scrobbles at all. I've been listening to Deezer mostly in my Chrome browser on my backup computer and it just stopped scrobbling.
Somebody also mentioned that some tracks have been multiplied in scrobbles, also happened recently. A track I've only listened to once has been scrobbled at least 10 times in a row. Sometimes they also appeared hours later, but now, nothing since 1st of October.

I've tried unlinking and linking, but it still does not work.
Any suggestions?

Thanks in advance.

Hi there, we can't really give you an ETA for it. Our teams are very busy with a lot of different tasks and we can't give you a timeframe for any fixes. But they're aware of it and we'll let you know once we know more. Thanks a lot for your patience! 🙏🏼

Rafael. wrote:

Remy77077 wrote:

Just want to report I have all the same issues as others in this thread. Using Deezer on the web mostly, Chrome on a Mac.

1. Scrobbles taking a long time to appear at all (hour+ delay)
2. Sometimes the same track that was listened to once being scrobbled 10+ times in a row inaccurately.

Hi there, thanks for the message. These are known issues that the devs are aware of. We will keep passing the feedback on to LAst FM too. Sorry thats has been taking so long to get fixed!

And when can we expect this feature to be fixed?
Your devs have started working on this fix at least 10 days ago (according to the posts in this topic) so I hope the fix will be deployed soon because these scrobbling issues are pretty frustrating (at least for me, a scrobbling junkie). 😞

Flo.Deezer wrote:

HI @xy22 that is strange. We are having issues, but it should scrobble anyway. You need to finish listening the song for it to scrobble, have you done that?

You could also try to disconnect the link in your account on deezer.com and reconnect. This should work also without having both apps installed and running. The scrobbling should work anyway.

I’ve listened to two albums for that matter, but it hasn’t picked a single thing. I’ve tried unlinking and relinking on deezer, once again to no avail. I will try to reinstall the apps as soon as I recharge the phone and will let you know if it solved anything.

HI @xy22 that is strange. We are having issues, but it should scrobble anyway. You need to finish listening the song for it to scrobble, have you done that?

You could also try to disconnect the link in your account on deezer.com and reconnect. This should work also without having both apps installed and running. The scrobbling should work anyway.

Greetings:)

I’ve downloaded both apps on my phone (ios) and linked them through website, but even though both apps are runnung, Last.fm isn’t picking any new scrobbles. What do you suggest I do?

Thanks in advance.

Remy77077 wrote:

Just want to report I have all the same issues as others in this thread. Using Deezer on the web mostly, Chrome on a Mac.

1. Scrobbles taking a long time to appear at all (hour+ delay)
2. Sometimes the same track that was listened to once being scrobbled 10+ times in a row inaccurately.

Hi there, thanks for the message. These are known issues that the devs are aware of. We will keep passing the feedback on to LAst FM too. Sorry thats has been taking so long to get fixed!

Just want to report I have all the same issues as others in this thread. Using Deezer on the web mostly, Chrome on a Mac.

1. Scrobbles taking a long time to appear at all (hour+ delay)
2. Sometimes the same track that was listened to once being scrobbled 10+ times in a row inaccurately.

Hi there, I could see our developers are working on this. We are kindly asking for some patience on this, we will update you once we have more info 😉

Rafael. wrote:

nikivnik wrote:

Hello,
Today I faced problems with scrobbling to last fm. Last fm shows too big quantity of listened track while I listened only once to it.

This is a known issue and we have already reported this to Last FM. I'm sorry for that, hopefully it will get fixed soon!

This is probably not a Last.fm issue, for many other services integrate well with it. Even when Last.fm has this kind of issues, they are temporary and corrected afterwards. This is most likely to be a Deezer implementation issue, as has been stated before in this topic: https://en.deezercommunity.com/ideas/324/index1.html#post47140

So you guys really need to take a better look at your code.

nikivnik wrote:

Hello,
Today I faced problems with scrobbling to last fm. Last fm shows too big quantity of listened track while I listened only once to it.

This is a known issue and we have already reported this to Last FM. I'm sorry for that, hopefully it will get fixed soon!

Hello,
Today I faced problems with scrobbling to last fm. Last fm shows too big quantity of listened track while I listened only once to it.