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Scrobble Last.fm from Deezer not working

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M
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It all started two months ago with a multiplication of plays. Support has been long aware of the problem, which is dissapointing. Unsubscribing for a couple of months with the pace of work.
J
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When I hear Florence + The Machine’s Lungs (Deluxe Version), which can be found at “https://www.deezer.com/album/968243?utm_source=deezer&utm_content=album-968243&utm_term=392133707_1579291392&utm_medium=web”, Deezer doesn’t scrobbles its tracks to Last.fm.

 

Other albums I hear go to the Last.fm list of scrobbles.

 

What is happening that some artists/albums scrobble and some do not?

Rudi
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Userlevel 7
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Hey there @alchi-alchi 

Please see above for more info.

And for everyone, our teams are investigating the improvements that can be made to the integration as we speak :relaxed:

bluezzbastardzz
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Weird, did you join the Family account from a free or a Premium Deezer account? The announcement mentions that invites must only be sent to and accepted by free users:

The requirements to join a Deezer Family account :white_check_mark:

  • The account to be added must be on our free subscription. If there's a paid subscription in place, you must cancel it and wait for the end of it
     
  • The main account and the guest account must be from the same country

 

Also did you try to hard refresh the open browser tab with your Sharing preferences with Ctrl+F5? Maybe you are seeing an old cached version of the page. And the desktop app cannot show you the Social Music section of the Sharing preferences, this has always been that way.

ZZee ya, Hans-Jürgen (Bluezz Bastardzz and Indigo Rocks, available on Deezer)
L
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Userlevel 4
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Broken again.
L
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Userlevel 4
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It has been like this for the past week or so, with other delay issues going back to two months or more.

The active topic is this one, feel free to read through it, maybe you find some help: https://en.deezercommunity.com/troubleshooting-and-tips-4/scrobble-last-fm-697
A
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Having problem with mobile scrobbling ): doesn't work ): i’ve my acc connected in my lastfm acc 

Rudi
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I'm unable to give you a yes or a no yet, @athenatria - apologies. I'm still waiting to hear about it. This is time we structure new developments for the next few months and that's why it takes some time to know more. Hang in there, and few free to send me a PM :thumbsup_tone2:

 

V_Shaft
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Userlevel 3
@Flo.Deezer

Thanks, but... can you provide some more specific info?

Is Last.fm doing something on their side about this issue? Or are we simply waiting, and hoping for the best?
C
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Weird, did you join the Family account from a free or a Premium Deezer account? The announcement mentions that invites must only be sent to and accepted by free users.

Also did you try to hard refresh the open browser tab with your Sharing preferences with Ctrl+F5? Maybe you are seeing an old cached version of the page. And the desktop app cannot show you the Social Music section of the Sharing preferences, this has always been that way.

I joined a Family while being on Free, I don’t think it would’ve let me do otherwise.

I’ve just tried refreshing the page with cache disabled altogether. Even tried to log in from another browser. Same result. Tested on Edge, Chrome and Opera. 

goonie
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Honestly guys, I do not see what's the point in "getting more info" and such.
The problem has been acknowledged from both sides, Last.fm and Deezer, and for the sake of statistics it seem scrobbling data is not lost just delayed.
They will took care of it, and unless you are a developer with some solid experience with Last.fm APIs or something like that and already found the culprit of this problem...well there's no point in explaining each and every tech details about. Actually let people work on it, instead of wasting time clarifying tech stuff meaningless to most of us.
Don't mean to sound rude or anything like it, just be patient and keep a wider perspective on the problem. For what I understand they are taking care of it. 🙂
M
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yeah, i've switched on webscrobbler for deezer in browser with the classic skin, but my main issue is the scrobbling on the go on my android app is not working.
Rudi
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Userlevel 7
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You're right @athenatria but we dedicated resources to improve this integration, we've had problems with it for quite some time. Hang in there, I'm working on a presentation with stats from the community to add some relevance to the discussion internally :v_tone2:

W
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Userlevel 2
I'm using desktop Deezer app on mac, and scrobbling to last.fm doesn't work for me as well.
Scrobbling was previously working from the browser version, but now on the desktop app I can not find settings for last.fm at all.
A
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This thread was linked on last.fm’s website to report issues with Desktop App scrobbling. I just started my trial of Deezer Premium today. I connected Deezer to my last.fm account through the web player like instructions said. Played several songs, none of them showed up on my last.fm profile. I disconnected and reconnected, still happening.


Being able to scrobble the music I play on both desktop and mobile is an absolute must-have for me as is using a native desktop app and not being stuck with a web player (I’ve confirmed scrobbling DOES work from there).  I’m interested in leaving spotify for Deezer, so...I need to know how to make scrobbling on desktop work.

Can anyone help? I’m on Windows 11, using Deezer 6.0.80.

R
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The scrobbling is not working, I already configure my last.fm account multiple times and yet the tracks don’t go to my last.fm profile.

 

Can someone help?

Rudi
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Userlevel 7
Badge +7

Got it @athenatria I'll be forwarding your comments to teams involved in this :thumbsup_tone2:

S
What to do when Last.fm is blocked in your country? How?
S
Rank
hello. what happend to the scrobbler? my songs don't appear on last.fm a long time ago. I am using the web version.
Rudi
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Userlevel 7
Badge +7
Hi @yasminviana

Perhaps you should try to disconnect and reconnect your Last.fm account to Deezer. Also, you could try checking if the same happens on a different platform ie PC. If it doesn't, then please ensure you use the same account details to login at your iOS device. Let me know if you still have the problem after this 😉
Rafael.
Userlevel 7
Badge +7
What to do when Last.fm is blocked in your country? How?

Hi, I have no idea, I'm sorry 😕 Please get in touch with Last Fm 😉
Rafael.
Userlevel 7
Badge +7
Hi everyone, we are aware of problems with Last.fm. Our team has looked into this and unfortunately we are not able to do anything at this moment as this is not entirely in our side. We are very sorry about that.

Hi @Flo.Deezer , I'm Last.fm's customer and community support manager.

We're not aware of any issues with your API key (or the scrobbling API overall), but if you're still having a problem with this, please send me a PM or email, and I can put you in touch with our tech team.

Hopefully we can help get this working for you again. :)

Cheers,
Jon

Hi Jon

As commented above, we don't have a partnership with Last FM and from our side we can't really do anything. I will send you a m right now!
Leonídia.Deezer
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Userlevel 7
Badge +5

Hi @rodrigo.escudero.4, thank you for your message
Indeed, this is a known issue with the scrobbling option in Deezer.
Please refer to the FAQ on the Last.fm support forum for a workaround using external scrobbling apps.

Additionally, you have the option to edit incorrect scrobbles in your library and enable the auto-edit feature. This way, the next playback of the same song should not encounter issues.


 

A
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Userlevel 1
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even after connecting my last.fm in https://www.deezer.com/account/share, nothing happens. i go back to the same page and i just see it greyed out again.

A
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Userlevel 1
Badge

Hi,

I can’t connect my deezer account to last.fm. I allow the acces, but It doesn’t work.

Anyone have the same problem?

i have the same issue! omg. Were you able to fix yours?

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