include

Your account, favorites and playlists

everything related to your favorites, playlists, albums etc...

  • 775 Topics
  • 3,176 Replies

775 Topics

M
Runaway Baby
mcvukelicRunaway Baby
asked in Your account, favorites and playlists

i don't know how to download the music again

I downloaded my favorite music a long time ago and now I would like to download some songs again but I don't know how. (to update my old list) 

1
Nina Nebo
Deezer Legend
9 months ago
J
Runaway Baby
JeloRunaway Baby
asked in Your account, favorites and playlists

Criminal artists

My Deezer family account has been compromised, and apparently this problem seems to persist. Frequently change of (a strong) password has not solved the problem so far. My account is used to play music by (mostly) Asian artists which seems to be fake. The purpose must be to trigger some kind of payment each time a piece of “music” is played?? This has not only destroyed my flow history but is also very annoying - and it kills serious musicians trying to make a living. Deezer, please be responsible and add more security. This is a shared responsibility between Deezer and its users. Even after many years with Deezer I am shortly forced to leave with the current level of security.. Suggestions:-Two factor login when linking/using a new unit to play music.- add a function where you can report obvious fake artists/Tracks played by somebody else misusing your account.brgds  

4
J
Runaway Baby
10 months ago
G
Runaway Baby
Georgina BirchRunaway Baby
asked in Your account, favorites and playlists

terminate account

I think Someone has hacked my account. How do I terminate it/Permanently delete it?

1
Jaime.Deezer
Community Manager
1 year ago
H
Runaway Baby
hernanmdRunaway Baby
asked in Your account, favorites and playlists

OAuthException Error when accessing playlist

I'm logged using Firefox to both the main service (https://www.deezer.com/us/) and the developer portal (https://developers.deezer.com), and I used the API explorer available at: https://developers.deezer.com/api/explorerWhen I click the "Playlist" tab, I always get this error:(BTW the playlist I want to access is https://api.deezer.com/playlist/908622995){ "error": { "type": "OAuthException", "message": "An active access token must be used to query information about the current user", "code": 200 }}(of course I have a pay subscription) I planned to develop something using the Deezer API but I don't know how to get rid of this error. Any suggestions? 

2
H
Runaway Baby
6 months ago
A
Lover
ArtemUaLover
asked in Your account, favorites and playlists

Pop-up message

Hello. Yesterday, as usual, in the morning, I opened the app and out of habit missed the pop-up message without reading it . Now I'm worried about whether there was anything important there? Maybe someone also got the same yesterday, help dispel my doubts. I'm attaching a sample message about the appearance of musical quizzes message for a better understanding of what we are talking about. 

6
Leonídia.Deezer
Community Manager
7 months ago
C
Runaway Baby
ChrisbradshawRunaway Baby
asked in Your account, favorites and playlists

artist discographies

I am wondering why I no longer can see the complete album discography of all my favourite artists…..for example: why is back in black not on the AC/DC discography?you have to know the album exists in order to search for it….can you explain why this is now an issue?

6
Leonídia.Deezer
Community Manager
9 months ago
M
Tiny Dancer
Micka Trémoulet FernandezTiny Dancer
asked in Your account, favorites and playlists

problème de compte

Bonjour Deezer team,Je vous envoie ce courriel car cela fait plusieurs fois que j'ai ce message "votre compte Deezer est actuellement en mode écoute sur un autre appareil"  sur mon profile alors que personne n'est connecté sur mon compte a part mon téléphone, j'y avais même changé mon mot de passe.Je compte par conséquent résilier mon abonnement. Bien à vous,

2
E
Tiny Dancer
1 year ago
S
Runaway Baby
Sean.DuyvestynRunaway Baby
asked in Your account, favorites and playlists

Inappropriate content in a curated playlist

Hi team,I was just listening to the 100% The Wiggles playlist and up popped a song that wasn't from The Wiggles. Worse than that it was content that I think was inappropriate for a playlist targeted at small children, Up butt coconut (extended dance remix). In reviewing the playlist it says the last update was 12 months ago. See the attached screenshot.What can be done to address this issue?Regards,SD  

7
M
Runaway Baby
1 year ago
M
Runaway Baby
MiclowRunaway Baby
asked in Your account, favorites and playlists

favourites don’t play offline

My favourites don’t play when I’m offline any more ,why is this ?? 

4
Sam Dobreva
Tiny Dancer
8 months ago
T
Runaway Baby
Tural SuleymanovRunaway Baby
asked in Your account, favorites and playlists

Music Quality

When I listen to music first them it is written near it that it is HIFI music, however, as I download them, deezer automatically changes their quality to lower ones, or at least there is no HIFI or HQ word near them anymore. I have selected my download as HIFI, and my internet connection is quite fast. But why can’t I download music in HIFI? Some of them show HIFI, then I change music others doesn’t posses it. BTW only small amount of music from my playlist have HIFI quality althrough initially most of them were HIFI quality. What is it so and how can I overcome this issue? I am really disappointed as I can even sense the difference in quality. 

4
T
Runaway Baby
5 months ago
E
Runaway Baby
Eren KayacikRunaway Baby
posted in Your account, favorites and playlists

Updating Albums

Hello. I recently listened to a few songs from my list of favorite songs. Then I looked at my listening history and saw that the heart icon next to a song was blank. I visited the album and artist page to understand why this is the case, and again faced the same situation. But when I looked at my favorite songs list, there was no such problem. Even in the "My Albums" section, the relevant album appears. my favourite songsmy listening history updated albummy albumsThen I realized that the album has been updated. Normally I remember there was only one song on this album. One more song has been added to the album (Extended Mix).I looked at another Deezer account to see if I'm the only one with this problem (there too this song was among my favorite songs). Is there anything that can be done in this situation? I think other people have had this problem as well. Maybe only I noticed it. 😛 This is a sad thing. Will we encounter such a problem when any album is re-edited? Thanks.

3
E
Runaway Baby
1 year ago
V
Runaway Baby
VanilishakeIRunaway Baby
asked in Your account, favorites and playlists

account hacked

Hi I have some devices registred that i did not register, and when i delete them, they come back very soon. I tried changing the password but when i press change password, the app brings up some error. Bellow is a screenshot of 2 iphones  that are on my account constantly. Please help 

4
awesomemac
Deezer Legend
3 months ago
C
Runaway Baby
cheatcakesRunaway Baby
asked in Your account, favorites and playlists

Random songs mixed into Favorites - Premium

I have a premium account. I'm certain I'm logged in correctly. But when I tell Deezer to shuffle my favorites, a bunch of garbage recommendations are also played in between. I do not want this. How can I stop it?  I am using the Android mobile app.

3
Johnathan.Deezer
1 year ago
V
Lover
Valdemar Pereira de MatosLover
posted in Your account, favorites and playlists

Favorites Playlists preview order

HiI see that when you enter your Favorites section there’s a previous list of some of your Playlists.What’s the criteria of the ones shown in this preview?Can one select which one to see?I don’t have too many Playlists, but the ones suggested are not very interesting to me, and I always have to enter to select one of the few I regularly use.I would expect the most played ones would be the ones there, right? 

6
V
Lover
5 months ago
D
Runaway Baby
drift6112.0Runaway Baby
asked in Your account, favorites and playlists

Favorite songs all in reverse

After importing from Spotify with TuneMyMusic I discovered my whole favorite tracks list (which I mostly listened to on Spotify) was sorted old to new - adding new songs sends them to the very bottom (this is on a MacBook). My music tastes have changed pretty significantly over the years, so it’s a real pain scrolling all the way down to the bottom of the page and not having a natural flow of recent songs, but I don’t want to delete the old songs. I also want to listen to my more recent songs so Deezer will learn more about my music taste now rather than three years ago. Is there a fix for this bug? Because it’s a very important issue for me.

2
D
Runaway Baby
1 year ago
P
Runaway Baby
Pascal nlRunaway Baby
asked in Your account, favorites and playlists

Premium abonnement

Ik heb een nieuw telefoontoestel.Ik heb de telefoons laten configureren. Nu wil ik mijn muziek luisteren op mijn nieuwe toestel maar er staat dat ik geen deezer premium abonnement meer heb.Graag hoor ik van u

2
A
1 year ago
H
Runaway Baby
horvat.crnogajRunaway Baby
asked in Your account, favorites and playlists

My flow turned French!

...and no, nobody else is using my account, as advised to another user here. country preference is also set to my country. all other features, such as play the  track mix is working according to my preferences, "just" the flow - and now for weeks! - has turned into french pop radio. I have blocked so many french artists now that I am already wondering how many french pop artists there are? I am on the verge of throwing away my painfully manicured account of 5 years as this is unbearable. please advise.

1
Rui Durão
Runaway Baby
1 year ago
michal.wiatr
Runaway Baby
michal.wiatrRunaway Baby
asked in Your account, favorites and playlists

security issue

Anyone got an email about unauthorised login in Germany to You account too? I have got it last night and my friend from far away city got it also ... I read about data lost of deezer last year. Can it be related? 

3
Jaime.Deezer
Community Manager
5 months ago
M
Tiny Dancer
mathiasdahl163Tiny Dancer
posted in Your account, favorites and playlists

Claim artist and 2 tracks (MD)

Hey DEEZER, i have seen that another profil / artist have my tracks.MD, Jafuri & Conan Mac - Might Like ItMd, Jafuri, few Wolves - better off without you what Can we do? So i get the streams. best regardsmathias DahlMD

8
Jaime.Deezer
Community Manager
1 year ago
R
Tiny Dancer
Rachel.AndyTiny Dancer
asked in Your account, favorites and playlists

My deezer account

Hello.I use Deezer now for a long time and i was always sattisfied with Deezer.Only recently I changed from my old provider T-mobile. First i had T-mobile and now i have from KPN.When i had my T-mobile account i had much more music numbers in my list then i have now.And now I dont understand but i have lost all my music numbers.😪Can you please help me and put back all the music numbers and different lists i allready had before.Als i cannot use my sonos profile anymore who had also all the playlists because when i log in they say i have to need an abbonnement with deezer wich i already have te use it.Could you please resolve the problem and set all my playlists back to history it always was.I also find it hard that i cannot phone to any customorservice from deezer with a dutch telephone number  in Holland.Because i do not speak frenche only english or german.Is it possible that somebody phones me back or otherwise i better can take an account with spottifywich i dont want to do.Regards

3
awesomemac
Deezer Legend
9 months ago
I
Runaway Baby
ilariaRunaway Baby
asked in Your account, favorites and playlists

aggiornamento ultimi ascolti

Hola,Circa dal 3/4 Giugno la playlist 'ultimi ascolti' non si aggiorna, nonostante già disinstallato/riscaricato l app,Soluzioni?Grazie

2
I
Runaway Baby
1 year ago
J
Tiny Dancer
Johana CatalanTiny Dancer
asked in Your account, favorites and playlists

Error request to claim my artist profile

I'm getting the following error when sending requests to claim my artist profile: “Something went wrong with your artist request, please contact support”. Please, help!

1
A
1 year ago
A
Tiny Dancer
Angel BeatsTiny Dancer
asked in Your account, favorites and playlists

cover art blurry

Why do all the cover arts look blurry ? 

1
Superschlumpf
Deezer Legend
1 year ago
S
Runaway Baby
Stevie WonderRunaway Baby
posted in Your account, favorites and playlists

Access Full Recently Played

Currently you can see the recently played list from the currently playing But can’t access the tracks or like themThey are Greyed Out However You can in Playlists Why not? It would make it simple if it was available where your listening  

4
Leonídia.Deezer
Community Manager
11 months ago
J
Runaway Baby
jacob1122Runaway Baby
posted in Your account, favorites and playlists

Option to sort tracks in an album (e.g. by popularity or alphabetically)

I believe this was available in Deezer Web before, please correct me if that is not the case.It would be nice to be able on an album page (e.g. this) to sort tracks by popularity by  clicking on the popularity (“POP.”) list header.The same for “TRACK” would trigger alphabetic sorting.Album view (which does not allow sorting) This would be equivalent to the functionality in the “Top Tracks” view for an artist:Top Tracks (sorted by popularity).“Top Tracks” currently allows sorting by track name, album name, track duration and popularity.Except for the sorting by album name, all of these should IMHO be available in the album view as well.

2
riegelstamm
Lover
9 months ago
TERMS OF USE DEEZER COMMUNITY SITE