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Answered

account hacked

  • 15 February 2024
  • 4 replies
  • 39 views

Hi

 

I have some devices registred that i did not register, and when i delete them, they come back very soon. I tried changing the password but when i press change password, the app brings up some error. Bellow is a screenshot of 2 iphones  that are on my account constantly. Please help

 

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Best answer by Nina Nebo 15 February 2024, 17:22

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4 replies

Userlevel 7
Badge +5

Hi @VanilishakeI , what kind of error are you getting if you try to change the password?

If I want to change my password in the app or on the web, I get the following message: 

 

Did you received any email with a code after sending the request?

Userlevel 7
Badge +12

 

Hi @VanilishakeI !

 If you do not receive an email to reset your password or you have some error , it's possible that your email has been changed.

If this happens, you should contact Deezer Support.

Hi,

 

Email has not been changed, it is still on mine, i have checked. I also dod recieve the code to resset the password, and have tried to do so, and i get an error massage (image bellow), when i try to press save changes. I have tried multiple different passwords and nothing works. 

 

 

Userlevel 7
Badge +5

In this case @VanilishakeI it’s best to contact Deezer Support like @Nina Nebo mentioned. And there you can send in a request.

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