account hacked

Forum|Forum|2 years ago
February 15, 2024
4 replies
130 views

Hi

I have some devices registred that i did not register, and when i delete them, they come back very soon. I tried changing the password but when i press change password, the app brings up some error. Bellow is a screenshot of 2 iphones that are on my account constantly. Please help

Best answer by Nina Nebo

Hi @VanilishakeI !

If you do not receive an email to reset your password or you have some error , it's possible that your email has been changed.

If this happens, you should contact Deezer Support.

awesomemac

Superuser

Hi @VanilishakeI , what kind of error are you getting if you try to change the password?

If I want to change my password in the app or on the web, I get the following message:

Did you received any email with a code after sending the request?

Nina NeboAnswer

Superuser

Hi @VanilishakeI !

If you do not receive an email to reset your password or you have some error , it's possible that your email has been changed.

If this happens, you should contact Deezer Support.

💜🎧 | Why not just live in the moment, especially if it has a good beat | 🎶💜

V

VanilishakeIAuthor

One Hit Wonder

Hi,

Email has not been changed, it is still on mine, i have checked. I also dod recieve the code to resset the password, and have tried to do so, and i get an error massage (image bellow), when i try to press save changes. I have tried multiple different passwords and nothing works.

awesomemac

Superuser

In this case @VanilishakeI it’s best to contact Deezer Support like @Nina Nebo mentioned. And there you can send in a request.

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