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Hello.

I use Deezer now for a long time and i was always sattisfied with Deezer.

Only recently I changed from my old provider T-mobile.

 First i had T-mobile and now i have from KPN.

When i had my T-mobile account i had much more music numbers in my list then i have now.

And now I dont understand but i have lost all my music numbers.😪

Can you please help me and put back all the music numbers and different lists i allready had before.

Als i cannot use my sonos profile anymore who had also all the playlists because when i log in they say i have to need an abbonnement with deezer wich i already have te use it.

Could you please resolve the problem and set all my playlists back to history it always was.

I also find it hard that i cannot phone to any customorservice from deezer with a dutch telephone number  in Holland.

Because i do not speak frenche only english or german.

Is it possible that somebody phones me back or otherwise i better can take an account with spottify

wich i dont want to do.

Regards from

Rachel Andy 

0031-xxxxxxx

this are the emails wich my account from deezer i normaly use.

xxxxxxx@outlook.com

xxxxxxx@gmail.com

 

 

Hello @Rachel.Andy 

First, I would suggest that you edit your post to remove your personal information, as this is a public forum.

Second, open a ticket with deezer support so that they may assist you with your subscription. The link is here → https://support.deezer.com/hc/en-gb

You probably have created a new Deezer account accidentally with your new internet provider, so you do not see your usual Deezer account info and data right now. As GropplerZorn mentioned, please delete your personal infos from your forum posting and contact the support directly instead who can help you with your problem. You can use their email form or chat directly during normal office hours.

Beste Rachel,

Zoals hierboven vermeld wordt, is dat het niet handig om al je gegevens hier neer te zetten. Iedereen kan dan jouw gegevens zien en voordat je het weet ontvang je tig spam mailtjes.

Had je al gekeken naar je Deezer account die je nu hebt? Dit zou een ander account moeten zijn dan je bij T-Mobile had.

Zoals hierboven ook gezegd wordt, vermoeden wij dat je een nieuw account hebt aangemaakt. Je oude account die je gebruikte tijdens je T-Mobile tijd die is er nog steeds.

Kijk naar inlog email adres die je dus nu gebruikt en vergelijk het met de andere die je had.

Mocht je er niet uitkomen, stuur dan idd de vraag naar de helpdesk van Deezer. En je hebt redelijk snel antwoord.

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