include

Troubleshooting

Tips, tricks and guides

1303 Topics

H
Runaway Baby
h4ng1n0u7Runaway Baby
asked in Android

Podcasts not loading (on any app or browser)

So i think i messed with the wrong setting or permission on my Android Samsung A03SU (yeah junk ik) and for some time now podcasts will not play on any platform or browser. I first noticed on my deezer account and id like to know how to resolve this if ayone else out there knows what settings for what apps need to be where for podcasts (specifically cuz music still plays) to play again.

1
Leonídia.Deezer
Community Manager
10 months ago
A
Lover
awsteenohLover
posted in Other devices

STOP TURNING REPEAT ON!

Keeps turning back on every time I play an album. There is nothing like the silence after a a good album and you keep robbing me of that.

1
Leonídia.Deezer
Community Manager
10 months ago
G
Tiny Dancer
Gian79Tiny Dancer
asked in iOS

Deezer on lock screen iphone

Deezer not showing on Lock Screen IPhone 14 Pro running iOS 16.5.1! Can someone help?

1
V
Tiny Dancer
10 months ago
T
Runaway Baby
tola13Runaway Baby
asked in Android

Remote Control Mixes Not working - Desktop/Web client from Android

There is a bug observed which prevents Remote control to properly function for Mixes.  If i connect to Web/Desktop client from Android (using Deezer connect) and select Mix to play, then the following happens:First song starts playing Cannot fast forward/rewind song (via timeline) I lose Control playback to go to next song (button Next is not showing anymore) If select Queue and choose any other song from there, It gets selected, however still playing previous song. Selecting something else to play from Main page and it comes back to normal, but sometimes it gets stuck and need to connect/disconnect Remote Control OR Force Stop Android App. Also if I trigger initiate Mix from Desktop/Web, then also i cannot see the Songs Queue in Desktop/Web, however its showing in Android app (also with previous bugs applicable)While selecting Artists/Albums/Playlists Remote Control Feature mostly working fine.Also if I initiate Mix from individual song by Launch Song Mix button, then its working fine

1
Leonídia.Deezer
Community Manager
9 months ago
Nathan_0801180425
Runaway Baby
Nathan_0801180425Runaway Baby
asked in iOS

Most albums not showing in discography section in IOS app

It appears to only display the more albums section for most artists and not the main discography.

1
Leonídia.Deezer
Community Manager
10 months ago
C
Tiny Dancer
CarlynTiny Dancer
posted in Other devices

activationcode

I don’t get a activationcode for my upgrade to Deezer family. 

1
Leonídia.Deezer
Community Manager
10 months ago
I
Runaway Baby
iamthedogtorRunaway Baby
asked in Android

Cookie banner messed up

The Deezer mobile app is currently prompting me to accept or decline cookies. However, I've always got offline mode enabled (bc it always takes ages for the app to load anything when connected to the internet), so I can't click anything to make the cookie banner go away. Restarting the app (force stop in the andoid settings) or the mobile doesn't change anything either. Has anyone had similar problems in the past, and knows how to fix them?

1
Leonídia.Deezer
Community Manager
11 months ago
A
Runaway Baby
arlene21Runaway Baby
asked in Other devices

Alexa and Family account

Hi,I have a family account. My two children would like to play their own playlists on their own Deezer account on their own alexa dots in their bedrooms. I can’t figure out how to get one alexa to link to one Deezer account, and the other alexa to link to the other Deezer account.Any tips?Thanks

1
Leonídia.Deezer
Community Manager
11 months ago
J
Runaway Baby
Juan VeraRunaway Baby
asked in Android

Crossfade mode on Android and PC

They will be filled with these suggestions but when will they take it seriously to enable it on Android and PC? This option is essential, not even being a Beta Premium user does it work well 

1
K
Tiny Dancer
10 months ago
T
Tiny Dancer
Taku TK NyamukapaTiny Dancer
asked in iOS

payment

I want to change my credit card for my payments 

1
GropplerZorn
Deezer Legend
11 months ago
A
Runaway Baby
Alan.FerrariRunaway Baby
asked in iOS

No license for deezer

My Jaguar ipace is telling me I can’t listen to deezer on my online media settings as before owning to Deezer content being insecure and unsafe  why ,!!!!

1
Leonídia.Deezer
Community Manager
11 months ago
P
Runaway Baby
peaceTRunaway Baby
asked in Other devices

I have a premium subscription yet I get the Error message: Your Deezer account is currently in listening mode on another device

This problems occurs everytime I am listening to Deezer in my car on my iPhone) and my wife is doing the same in hers (on her Android phone).i have read that this was a bug solved in the past but we are still suffering from it.What shall we do?thanks for anyone’s help.Domenico

1
Leonídia.Deezer
Community Manager
11 months ago
D
Runaway Baby
donbzRunaway Baby
asked in Android

cant use anymore

HI I CANT SEEM TO USE ANYMORE, KEEPS SAYING NO API I AM VERY DISAPPOINTED 😞 

1
Leonídia.Deezer
Community Manager
11 months ago
ADD808
Runaway Baby
ADD808Runaway Baby
asked in Other devices

Will Deezer ever get a Linux-snaps/flatpak package?

Will Deezer ever get a Linux-snaps/flatpak package?

1
Leonídia.Deezer
Community Manager
11 months ago
H
Runaway Baby
hortonRunaway Baby
asked in Android

Interference at start/end track and pause

A few guitar notes at all downloaded track begining and end, also in middle if pause & restart. I recall the guitar intro but not the name.AndroidLatest updateHuawei p smart, plenty of memory

1
H
Runaway Baby
11 months ago
Barendrecht
Lover
Barendrecht
asked in Other devices

Windows Task Manager -- is this correct?

Hi,Deezer is listed 7x in Windows Task Manager.Any programmer present who can say something about this?  

1
Leonídia.Deezer
Community Manager
11 months ago
M
Runaway Baby
Miha42Runaway Baby
posted in Android

Search is not working

I have the same experience. Search is not working, latest version on Android. 

1
Leonídia.Deezer
Community Manager
11 months ago
Z
Runaway Baby
ztsuperwoman29Runaway Baby
asked in Other devices

Another connected device

Hello, I am a subscriber and when I try to connect through Bluetooth to listen to music in my car my account will tell me that there are other devices connected. I check my phone and find no other devices connected other than my phone. I'm thinking of changing app... 

1
Leonídia.Deezer
Community Manager
10 months ago
T
Runaway Baby
tala28Runaway Baby
asked in Android

where did all of my playlist go?!

HiYou made an upgrade to your version and most of my playlist were deletedFor example a playlist by the name "best","mine","slow"…Why is that?Can you please check?!Thanks Tal

1
Leonídia.Deezer
Community Manager
10 months ago
C
Tiny Dancer
Charlie MikeTiny Dancer
posted in iOS

Connect a bleutooth speaker on Imac to listen Deezer ?

Hi,I connected my bluetooth speaker (on Imac) but can’t listen to Deezer on it ? Any advice ?Thank you in advanceHappy Sunday

1
GropplerZorn
Deezer Legend
10 months ago
A
Tiny Dancer
AsmialTiny Dancer
posted in Android

Search tab Top result sometimes doesn't play

Sometimes when using search, the track labeled as top result doesn't play. I have already reinstalled the app and the bug keeps on happening sometimes so this means that it is a code issue of the app. I can't have a consistent way of replicating the error, but it sometimes happens when doing this:Play a Track Mix Search a song and tap on the top resultIf it helps, whenever the current song is paused and I click on the top result when that error happens, it resumes the song being paused instead of switching on the tapped song.It also sometimes does not allow to click on any track whatsoever.I will keep updating this thread if I find a consistent way of replicating this bug.I already found other issues related to the top result song, but none matches with my problem.

1
Leonídia.Deezer
Community Manager
10 months ago
O
Runaway Baby
OrliandeRunaway Baby
asked in Android

deezer cutting off

Hello.Deezer is constantly just stop playing. And everytime i have to go back in and play again(songs go back to start). Honestly this never happened when i was in Switzerland. It is soooooo bloody annoying. And happens about 5x or while i am playing music. So what is the issue or solution? And no error messages come up. 

1
Noam Asulin
Deezer Legend
10 months ago
M
Runaway Baby
matt0295Runaway Baby
asked in Android

Low resolution album art on album pages

Upon tapping an album to view the tracklist, the album art is of low quality. If I swipe left on the album art and swipe right, sometimes it fixes it.I've cleared the cache, reinstalled the app and it's still the same. Am I the only one with this issue?I'm using a Poco F3 on MIUI Global 14.0.9 (Android 13).

1
Yula
Moderator
10 months ago
T
Runaway Baby
tabbyspideyRunaway Baby
asked in iOS

Deezer through Audiopro

Hi, I use Audiopro speakers and stream using Deezer. I recently added Audiopro Link 2 to my multi room system. When I choose Deezer from my Link 2, I am being asked to log in to Deezer. When I do, although the email and password are correct. I get an error that says ‘invalid key.’ Would anyone have an idea as to why this happens?

1
Leonídia.Deezer
Community Manager
10 months ago
I
Runaway Baby
IoKRunaway Baby
asked in Other devices

Support new Garmin Forerunner watches

I was owning Garmin forerunner 245 music and was happy being able to listen to my Deezer music via my watches. When I upgraded 255S Music, to my surprise, I've found out that Deezer doesn't support this version. This model was released a year ago (and I'm not mentioning many other models released) and still they aren't supported. Do you have any plans to support it, because spotify has an app for it?

1
I
Runaway Baby
10 months ago
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