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payment upgrade fail

  • March 23, 2024
  • 1 reply
  • 55 views

  • Runaway Baby
  • 3 replies

Hi Deezer Community,

 

Last night I wanted to convert my premium individual account to Duo. To my surprise I had to pay the full amount instead of the additional costs.  Because of this I canceled the payment.

 

What I find very strange is that the failed payment was listed as successful. How does the upgrade work?  Do I have to pay double?  because I have no intention of doing that.

 

Kind regards, W

Best answer by GropplerZorn

Hello there @WoAl 

most of us here in the community are fellow subscribers such as yourself, and therefore do not have access to your account details, including billing. Might I suggest that you contact deezer support and open a ticket so that you can seek some resolution to this. The link is here → https://support.deezer.com/hc/en-gb

G

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GropplerZorn
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  • Deezer Legend
  • 1014 replies
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  • March 23, 2024

Hello there @WoAl 

most of us here in the community are fellow subscribers such as yourself, and therefore do not have access to your account details, including billing. Might I suggest that you contact deezer support and open a ticket so that you can seek some resolution to this. The link is here → https://support.deezer.com/hc/en-gb

G


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