Deezer HiFi skipping on Sonos, some individual speakers intermittently dropping out then reconnecting. Sometimes I'll get the insufficient network speed message on the Sonos app. My internet connection is 100Mbps and very reliable. Deezer app on my phone works fine. All other sources streaming through Sonos such as a local server, Podcasts and radio stations all work fine with no skipping or speaker dropouts. I've reset Sonos system, router, deleted Deezer account and reinserted it as per previous Deezer advice.
Any ideas on how to fix this, or should I just cancel and subscrible to Apple music?
Answered
Deezer HiFi skipping on Sonos
Best answer by Rafael.
hayesduncan wrote:
Hey guys,
its happening again. Can you please reset my cache?
I have a Sonos set up at my offices where I also use my account daily.. not sure if this may be an issue.. you don’t have a service that allows me to use Hifi on multiple devices so I have to use one location at a time.. I do this daily!
its becoming very painful.. are you able to have my cache reset automatically each day to avoid this happening again?
Thanks
its happening again. Can you please reset my cache?
I have a Sonos set up at my offices where I also use my account daily.. not sure if this may be an issue.. you don’t have a service that allows me to use Hifi on multiple devices so I have to use one location at a time.. I do this daily!
its becoming very painful.. are you able to have my cache reset automatically each day to avoid this happening again?
Thanks
Hi, you can clear the cache by going on settings > app > clear cache. Also, increase the cache to the limit, this may help as well.
+1Hi there, just to be sure, have you already updated the Sonos app recently and if so, did you have the problems before and after the update?
And have you tried to lower the audio quality in the Sonos app? Did that change anything?
And have you tried to lower the audio quality in the Sonos app? Did that change anything?
Same problem. 50Mbps internet connection. very reliable. All updates applied, reset modem multiple times. removed Deezer account and reapplied.
Waited 24 hours, songs still skipping 10-2- secs into song.
Absolutely terrible service given the cost.
Please address Deezer and Sonos.
Other services work flawlessly.
Waited 24 hours, songs still skipping 10-2- secs into song.
Absolutely terrible service given the cost.
Please address Deezer and Sonos.
Other services work flawlessly.
+7Hi there @hayesduncan
Sorry that's happening. Before we move this forward, could you please reset your password? I've sent you a password reset email and refreshed your cache from our end, it may help. Let me know 👍🏼
Sorry that's happening. Before we move this forward, could you please reset your password? I've sent you a password reset email and refreshed your cache from our end, it may help. Let me know 👍🏼
Hi Rudi,
I had already changed my password and be problem persisted. That being said, it’s now behaving as normal.
i can only assume it’s the refresh of the cache on your end. Is this something I can ask for if it happens again in future?
Thank you for your help.
I had already changed my password and be problem persisted. That being said, it’s now behaving as normal.
i can only assume it’s the refresh of the cache on your end. Is this something I can ask for if it happens again in future?
Thank you for your help.
1 person likes this
+7Hey @hayesduncan
Absolutely. That's why we're here.
Thank you for reporting it back to us. Glad everything is back to normal 👍🏼
Absolutely. That's why we're here.
Thank you for reporting it back to us. Glad everything is back to normal 👍🏼
Hey guys,
its happening again. Can you please reset my cache?
I have a Sonos set up at my offices where I also use my account daily.. not sure if this may be an issue.. you don’t have a service that allows me to use Hifi on multiple devices so I have to use one location at a time.. I do this daily!
its becoming very painful.. are you able to have my cache reset automatically each day to avoid this happening again?
Thanks
its happening again. Can you please reset my cache?
I have a Sonos set up at my offices where I also use my account daily.. not sure if this may be an issue.. you don’t have a service that allows me to use Hifi on multiple devices so I have to use one location at a time.. I do this daily!
its becoming very painful.. are you able to have my cache reset automatically each day to avoid this happening again?
Thanks
+7hayesduncan wrote:
Hey guys,
its happening again. Can you please reset my cache?
I have a Sonos set up at my offices where I also use my account daily.. not sure if this may be an issue.. you don’t have a service that allows me to use Hifi on multiple devices so I have to use one location at a time.. I do this daily!
its becoming very painful.. are you able to have my cache reset automatically each day to avoid this happening again?
Thanks
its happening again. Can you please reset my cache?
I have a Sonos set up at my offices where I also use my account daily.. not sure if this may be an issue.. you don’t have a service that allows me to use Hifi on multiple devices so I have to use one location at a time.. I do this daily!
its becoming very painful.. are you able to have my cache reset automatically each day to avoid this happening again?
Thanks
Hi, you can clear the cache by going on settings > app > clear cache. Also, increase the cache to the limit, this may help as well.
1 person likes this
Hey Deezer team,
can you please Reser my account?
Ive reset my cache in the app but on Sonos it keeps skipping songs again and has been doing it regularly over the last few days.
the problem doesn’t happen on Apple Music or Spotify.
please get this under control guys.. very annoying for the price I pay for Hifi subscription.
Cancel that guys.. my bad, seems to be working now with sonos in a different location... must have been my end..
Apologies..
Duncan
1 person likes this
+7Thanks for sharing your experience
New Deezer user here dealing with dropouts and uneven volume on Sonos system with 11 speakers. Solid internet connection running at 300/300. No problems with other services. Sonos support was no help. Perhaps Sonos is unable to handle hifi.
Bummed, but looks like I'll be cancelling Deezer.
Jeff
+7Hey Jeff
Sorry to hear that. Before we move things further, could you please do the following:
- Log out from Deezer on all your current devices (mobile, desktop, browser, etc)
- Request a new password here
- Create a new password and keep it safe
- Turn your Sonos off for a minute to allow it to re-cycle
- Turn your Sonos back on, enter your new Deezer details and you should have full access
Let us know if it helps, please 
I’ve done what you recommended and will let you know how it works out, Rudi.
Thanks for your help!
Jeff
1 person likes this
I’ve given it two weeks Rudi, but there’s still flakiness (i.e. random volume swings and dropouts) on my Sonos system.
I’m trying to sort out whether this is a grouping issue with a Sonos Beam. In your experience is that possible?
Thanks,
Jeff
1 person likes this
It seems the Beam isn’t the problem after all. Everything continues to work fine on TuneIn, Sirius, and GooglePlay. My internet speed is 300/300 so I should be able to play FLAC files without issue. Any additional troubleshooting thoughts are appreciated.
Jeff
1 person likes this
+7Hey Jeff
Thanks for waiting. I think according to your observations it could be something between us and Sonos, not related to the Beam.
Are you using your Beam through the Sonos app? Our devs are revamping the integration, but in the meantime, could you perhaps change the audio quality to High Quality, instead of HiFi, just to test? I'll be passing all info to our devs 
I use the Sonos app on both my Mac and an Android phone, Rudi. I’ve checked the settings and don’t see how to adjust the audio quality within the app on either device.
Thanks for your help.
I’m experiencing the same thing too. All sources I’m using on my Sonos (local files, TuneIn, Audible, etc.) are working well, but Deezer is skipping songs. I’m sure the problem doesn’t come from my Internet connexion or the wifi. I like Deezer but this is ruining my experience with it.
Please guys fix this!
Bummer, Lino. I really liked Deezer but unfortunately had to quit for now because of the Deezer/Sonos issue. Good luck! - Jeff
bluenote78 wrote:
Bummer, Lino. I really liked Deezer but unfortunately had to quit for now because of the Deezer/Sonos issue. Good luck! - Jeff
What are you using now?
I’m not using a HiFi service alternative such as Tidal, but TuneIn, GooglePlay, and Sirius work well. Sonos Trueplay enhances sound quality.
+7Hey
Sorry to hear about your experience. So that we can give you more info on this, do you know which system/app have you got? (S1 or S2)
Looking forward to hearing back from you 
Rudi wrote:
Hey
Sorry to hear about your experience. So that we can give you more info on this, do you know which system/app have you got? (S1 or S2)
Looking forward to hearing back from you
Hello Rudi,
I have a Play:5 and two Play:3. I’m using S1, and all systems are skipping, even, when I’m using only one.
1 person likes this
+7Thanks for coming back 
Whole different story for you
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