Any ideas on how to fix this, or should I just cancel and subscrible to Apple music?
Best answer by Rafael.
View originalBest answer by Rafael.
View originalHey Deezer team,
can you please Reser my account?
Ive reset my cache in the app but on Sonos it keeps skipping songs again and has been doing it regularly over the last few days.
the problem doesn’t happen on Apple Music or Spotify.
please get this under control guys.. very annoying for the price I pay for Hifi subscription.
I've been a Deezer and Sonos user for quite some time now. And I never did experience this issue at my end.
In which device are you using Deezer and which Sonos device are you using? And are both apps up to date?
I’m experiencing the same thing too. All sources I’m using on my Sonos (local files, TuneIn, Audible, etc.) are working well, but Deezer is skipping songs. I’m sure the problem doesn’t come from my Internet connexion or the wifi. I like Deezer but this is ruining my experience with it.
Please guys fix this!
Hello Rudi,
Thanks again for your reply.
I’ve been subscribing to Deezer Premium from 2013 and unfortunately, this issue had me switch to another majob music provider working totally fine on my Sonos. I don’t understand why only Deezer is having this problem, but this might be something you want to fix. I’m sure many people using first generation Sonos devices will continue to use them for a while and will prefer changing service over buying new devices.
I’ve done what you recommended and will let you know how it works out, Rudi.
Thanks for your help!
Jeff
Hey
Sorry to hear about your experience. So that we can give you more info on this, do you know which system/app have you got? (S1 or S2)
Looking forward to hearing back from you
Hello Rudi,
I have a Play:5 and two Play:3. I’m using S1, and all systems are skipping, even, when I’m using only one.
S2, Rudi
Hi
I have the same problems mentioned (with spotify and other services works good) Should be good if you try to fix this problem because i think too many suscribers to deezer hifi are because it should be work with sonos. I have 6 sonos play 1 and is very annoying the drops and random skips.
Cancel that guys.. my bad, seems to be working now with sonos in a different location... must have been my end..
Apologies..
Duncan
I’ve given it two weeks Rudi, but there’s still flakiness (i.e. random volume swings and dropouts) on my Sonos system.
I’m trying to sort out whether this is a grouping issue with a Sonos Beam. In your experience is that possible?
Thanks,
Jeff
It seems the Beam isn’t the problem after all. Everything continues to work fine on TuneIn, Sirius, and GooglePlay. My internet speed is 300/300 so I should be able to play FLAC files without issue. Any additional troubleshooting thoughts are appreciated.
Jeff
I've been a Deezer and Sonos user for quite some time now. And I never did experience this issue at my end.
Same here. Sounds like, on face value, a home network issue. Neither Sonos nor deezer can troubleshoot that for you.
Hey Jeff
Thanks for waiting. I think according to your observations it could be something between us and Sonos, not related to the Beam.
Are you using your Beam through the Sonos app? Our devs are revamping the integration, but in the meantime, could you perhaps change the audio quality to High Quality, instead of HiFi, just to test? I'll be passing all info to our devs
I use the Sonos app on both my Mac and an Android phone, Rudi. I’ve checked the settings and don’t see how to adjust the audio quality within the app on either device.
Thanks for your help.
New Deezer user here dealing with dropouts and uneven volume on Sonos system with 11 speakers. Solid internet connection running at 300/300. No problems with other services. Sonos support was no help. Perhaps Sonos is unable to handle hifi.
Bummed, but looks like I'll be cancelling Deezer.
Jeff
Bummer, Lino. I really liked Deezer but unfortunately had to quit for now because of the Deezer/Sonos issue. Good luck! - Jeff
Thanks for sharing your experience
Hey Jeff
Sorry to hear that. Before we move things further, could you please do the following:
Let us know if it helps, please
Bummer, Lino. I really liked Deezer but unfortunately had to quit for now because of the Deezer/Sonos issue. Good luck! - Jeff
What are you using now?
I’m not using a HiFi service alternative such as Tidal, but TuneIn, GooglePlay, and Sirius work well. Sonos Trueplay enhances sound quality.
Hey
Sorry to hear about your experience. So that we can give you more info on this, do you know which system/app have you got? (S1 or S2)
Looking forward to hearing back from you
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