Skip to main content
Rockstar
Kevin Deezer
Rockstar
November 9, 2020
F.A.Q.

Payment issues on Deezer

  • November 9, 2020
  • 175 replies
  • 10025 views
Payment issues on Deezer

Payment problem, multiple or unexpected debit? :money_with_wings:

Please contact directly the customer support team by chat or email.


:exclamation: You are here on a public forum and, for your own safety online, it is important not to share your payment or personal details.

 

Has your payment been declined? :credit_card:

Before contacting the customer support team, please check first that:

  • Your registered payment method is valid for at least 3 more months.
  • The payment method comes from the same country from which you want to subscribe.
  • The payment was refused by your bank, as this can happen for various reasons even if you have the funds in your account.

 

Have you paid but your subscription is not activated? :iphone::computer::desktop:

  • Check that you are connected to the correct account corresponding to your paid subscription.
  • Try to log out and log in again.
  • If the subscription is still not activated, please contact the customer support team with proof of payment.

      175 replies

      Show previous replies
      Jaime.Deezer
      Community Manager
      Jaime.Deezer
      Community Manager
      March 7, 2021

      Hi @Guillermo Mendoza please contact our Deezer Support Team and they will be able to help

      Roadie
      Guillermo Mendoza
      Roadie
      March 8, 2021

      Hi @Guillermo Mendoza please contact our Deezer Support Team and they will be able to help

      I already contacted the support team multiple times, the only answer that i got was:

      "Hi Guillermo Thank you for contacting us. I suggest you not do it through Google Payments since it seems that they have an error with the payment of our services. I suggest you enter www.deezer.com/offers and subscribe with one of the payment methods, you will have more options from a PC."

       

      I Already paid via Google Payments for the entire month.

        Rudi
        Ultimate Superstar
        Rudi
        Ultimate Superstar
        March 9, 2021

        They're still the best ones to solve this for you @Guillermo Mendoza please try to reach out again. We'll be passing feedback on this too!

        Guitar Hero
        MaYowa
        Guitar Hero
        March 13, 2021

        Hello everyone pls I've been having difficulties making payment for Deezer account I've tried several cards it's still not working is anyone else here experiencing such?

        Jaime.Deezer
        Community Manager
        Jaime.Deezer
        Community Manager
        March 14, 2021

        Hi @MaYowa please above inthis page the info regarding failed payments. If nothing works, get in touch with our Deezer Support Team 

        Roadie
        stevenwbaillie
        Roadie
        March 19, 2021

        I have resubscribed to family (direct with Deezer after cancelling iTunes higher priced fee) and now my family members are greyed out?

        Jaime.Deezer
        Community Manager
        Jaime.Deezer
        Community Manager
        March 19, 2021

        Hi @stevenwbaillie I have checked in the system and you Deezer Family subscription is active.
        Are your family members still have problems to access the account or everything’s working fine now?
        Thanks :)

        Roadie
        peter.mulder1986
        Roadie
        March 24, 2021

        Ik heb een abonnement tot 27-6-2021 

        Maar ik krijg elke keer een melding dat mijn abonnement 27-03 oploopt 

         

        Hoe kan dat ? 

         

        Mvg Peter

        Roadie
        AdenAdams
        Roadie
        March 24, 2021

        I had my subscription taken from my account after the free trail but I cant listen to it off line 

        Roadie
        richy boy
        Roadie
        March 25, 2021

        I paid my last invoice on March 16, but my account ended today without my knowing why...and I resubscribed, now it says I have to pay again for service..why?

        Show more replies
        TERMS OF USE DEEZER COMMUNITY SITEAccessibility statement