Rockstar

F.A.Q.

Payment issues on Deezer

Forum|Forum|5 years ago
November 9, 2020
175 replies
10025 views

Payment problem, multiple or unexpected debit?

Please contact directly the customer support team by chat or email.

You are here on a public forum and, for your own safety online, it is important not to share your payment or personal details.

Has your payment been declined?

Before contacting the customer support team, please check first that:

Your registered payment method is valid for at least 3 more months.
The payment method comes from the same country from which you want to subscribe.
The payment was refused by your bank, as this can happen for various reasons even if you have the funds in your account.

Have you paid but your subscription is not activated?

Check that you are connected to the correct account corresponding to your paid subscription.
Try to log out and log in again.
If the subscription is still not activated, please contact the customer support team with proof of payment.

Show previous replies

S

sharon Blandino

Roadie

I signed up 3/01/2012. The info returned to me said I was going to be charged 1/6/2021???

is this accurate?? That’s ridiculous!!

A

Adriana Torres

Roadie

Hello. I’ve noticed that I was paying 28AED last month and now it changed to 14€ which is almost double price. I had changed countries from UAE to Portugal in December. I don’t know why the prices changed now, 3 months later. Any idea? Thanks

Jaime.Deezer

Community Manager

Hi @Adriana Torres 28AED is the price for a subscription in Dubai but since you are in Portugal now the price for the subscription is that amount in Euros.
As you have a subscription via Apple you can contact them directly and ask more about the price change in your Deezer subscription.
You can contact them through the following link: https://reportaproblem.apple.com

曾

曾秀菁

Roadie

hi,

how I pay for the hifi ? why I can not pay ? can I cancel my premium , change to Hifi ?

thank

L

lebskho@gmail.com

Roadie

For the past 6 months my subscription of R59.99 have been billed twice in one month I've logged a complaint there was no respond I was only asked to rate the service with an issue that never got resolved - 3 months ago I have upgraded to sharing family option of R89.00 I'm still billed twice the amount of R59.00 and R89.00 is billed from my account - my account is somehow duplicated - please assist ASAP

Jaime.Deezer

Community Manager

Hi @lebskho@gmail.com please check the info above ion this topic regarding payment issues and contact our Deezer support team for help.
Thanks :)

C

Chefmart

Roadie

Hi my bank was hacked again and the bank put a hold on all payments how do I pay my subscription now

G

Guillermo Mendoza

Roadie

I accidentally cancelled my premium account the day that Google Play Store charged me for the entire month, with a fully month (March) paid my deezer went back to a free version. However on my Deezer App the latest receipt is from February. Any help?

Jaime.Deezer

Community Manager

hey @曾秀菁 please check the info above regarding you failed payment, and if the problem persists please contact our Deezer support team.
Thanks :)

Jaime.Deezer

Community Manager

Hey @Chefmart you need to contact your bank and ask them what you can do as they are the ones who put on hold your payments.
Apologies for the inconvenience.

Show more replies

Payment problem, multiple or unexpected debit?

You are here on a public forum and, for your own safety online, it is important not to share your payment or personal details.

Has your payment been declined?

Have you paid but your subscription is not activated?

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