Payment issues on Deezer

Hi @peter.mulder1986 I can see that you were able to sort the problem with one of our support agents.
If you have any further questions, please let me know :)

Hi @AdenAdams your premium subscription is active. You might be connected to a different account. Please log out from the app (gearwheel>My account>Log out) and login again with the mail linked to the account and the corresponding password.
If the problem persists please let me know. 
Thanks 

Hey @richy boy I can see that you have a subscription via Apple. As we don’t have control over Apple subscriptions you’ll have to contact them regarding your payment issue.

You can contact them through the following link: https://reportaproblem.apple.com

Apologies for the inconvenience.

Can't renew my subscription. Tried changing the payment method but once I click subscribe it keeps showing me an error message with wrong card details even though the card details are correct

I keep trying to pay with my cards but nothing is going through and the cards are fine

Hello Deezer-Team, I need your help please. It is regarding my payment method. I would like to change the payment method. That means that the subscription should be billed via credit card and not via iTunes Credit. Could you please let me know how I can change this. Many thanks for your help. Best regards, Sandra Villegas Martinez

Hi @Jay87 I am sorry that you are having problems with the subscription.
Please check the info above in this page regarding payment issues in order to fix the problem. Or you can contact our Deezer Support Team and one of our agents will help with your request.
Thanks :)

Hey @Clay.Hounshell above in this page you’ll find info regarding failed payments. Please check that first, and if nothing works you can contact our Deezer Support Team for further help.
Thanks :)

Hi @SandraVM in order to do that you need to cancel your Apple subscription following the instructions in this link: https://support.apple.com/en-gb/HT202039
After that you need to wait until the current period ends and the account turns into free. Then resubscribe from a computer (not the iPhone) via www.deezer.com/offers 
Let me know if you need any further help 

I'm trying to renew my subscription before my card expires but it keeps saying the transaction won't go through, I've tried multiple cards by now, can someone please help?