Rockstar

F.A.Q.

Payment issues on Deezer

Forum|Forum|5 years ago
November 9, 2020
175 replies
10025 views

Payment problem, multiple or unexpected debit?

Please contact directly the customer support team by chat or email.

You are here on a public forum and, for your own safety online, it is important not to share your payment or personal details.

Has your payment been declined?

Before contacting the customer support team, please check first that:

Your registered payment method is valid for at least 3 more months.
The payment method comes from the same country from which you want to subscribe.
The payment was refused by your bank, as this can happen for various reasons even if you have the funds in your account.

Have you paid but your subscription is not activated?

Check that you are connected to the correct account corresponding to your paid subscription.
Try to log out and log in again.
If the subscription is still not activated, please contact the customer support team with proof of payment.

Show previous replies

Jaime.Deezer

Community Manager

Hey @Paola Melo I am sorry to hear that.
Please get in touch with our Deezer Support Team and one of our agents will check your account and help you with the payment.
Apologies for the inconvenience.

S

shilz

Roadie

I just updated a new card, as the old one had expired and did a new subscription, only to find out that I was charged more for the same plan. Kindly explain why this is so. Attached therein is my payment history.

Alfredo.Deezer

Community Manager

Hey @shilz

We have updated our prices and currency in Nigeria, that’s why the new prices are shown in USD.

You can check them out on our website https://www.deezer.com/en/offers/

I can see that the Customer Care team have already resolved your issue via email,

Thanks ;)

D

dc1037061

Roadie

No matter how times I try to pay for my subscription it won't process through its getting really frustrating

Jaime.Deezer

Community Manager

Hey @dc1037061 I am sorry to hear that you are having problems with your payment.
Please get in touch with our Deezer Support Team and one of our agents will be able to help.
Apologies for the inconvenience

A

alyra lavxer

Roadie

can I cancel a premium payment made via shopeepay?

U

UserJessicaK

Roadie

Good day,

I have been getting double debited by Deezer for nearly over a year, potentially longer. I have tried emailing numerous times to get this sorted. Lost so much money because of this issue!! Help!

Jaime.Deezer

Community Manager

@UserJessicaK apologies for the delay.
You need to contact our Deezer Support Team and provide all the info about the double charges and one of our agents will help to sort this out for you.
Thanks

C

Christopher Alan Rust

Guitar Hero

Have got Deezer. App. But no albums or any. favorite tracs. Will you Rectify. This. Please. As I will have to. Candle my subscription and I will go to Amazon music I don’t really want to do that but I might be forced to yours. Faithfully. Mr.C.A. .Rust

awesomemac

Superuser

Hi @Christopher Alan Rust,

We would really like to help you. But first of all, we need to know more.

You are telling us that you are using the Deezer app, but that you don’t have any albums of favourite tracks.

If you did have albums and favourite tracks in the past, could it be possible that you are using the wrong account/wrong email address? Please check in your account settings.

Show more replies

Payment problem, multiple or unexpected debit?

You are here on a public forum and, for your own safety online, it is important not to share your payment or personal details.

Has your payment been declined?

Have you paid but your subscription is not activated?

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