Skip to main content
Rockstar
Kevin Deezer
Rockstar
November 9, 2020
F.A.Q.

Payment issues on Deezer

  • November 9, 2020
  • 175 replies
  • 10025 views
Payment issues on Deezer

Payment problem, multiple or unexpected debit? :money_with_wings:

Please contact directly the customer support team by chat or email.


:exclamation: You are here on a public forum and, for your own safety online, it is important not to share your payment or personal details.

 

Has your payment been declined? :credit_card:

Before contacting the customer support team, please check first that:

  • Your registered payment method is valid for at least 3 more months.
  • The payment method comes from the same country from which you want to subscribe.
  • The payment was refused by your bank, as this can happen for various reasons even if you have the funds in your account.

 

Have you paid but your subscription is not activated? :iphone::computer::desktop:

  • Check that you are connected to the correct account corresponding to your paid subscription.
  • Try to log out and log in again.
  • If the subscription is still not activated, please contact the customer support team with proof of payment.

      175 replies

      Show previous replies
      Hitmaker
      RysterUK
      June 6, 2021

      Hi @Chris.Byrne , sorry to hear you’ve been double billed. You might be best to contact Deezer Support detailing exactly what’s happened so that they can get this corrected. 

       

      I hope they get it sorted for you and have a good week. 

      Music is essential.. Music is life with Hi-Res Apple Music.....
        Roadie
        Craigsmith1
        Roadie
        June 11, 2021

        I can't seem to pay for my subscription, I missed the payment which comes out, but I'm trying to pay now both via card and PayPal and it keeps coming up with an error 

        Can anyone help please 

        Jaime.Deezer
        Community Manager
        Jaime.Deezer
        Community Manager
        June 11, 2021

        Hi @Craigsmith1 please contact our Deezer Support Team and one of our agents will be able to check your account and let you know what’s wrong with your payment.
        Thanks and apologies for the inconvenience.

        Roadie
        Anzell.Thiart
        Roadie
        June 14, 2021

        I'm having the same problem as the original poster.

         

        I've been subscribed for quite a while now and never had any problems and oneday I was just let know that I'm unsubscribed... With a big struggle I managed to get subscribed again, it's been a month now, I got an email telling me that my payment was unsuccessful, it's the same card I've always used, and now it doesn't want to allow me to resubscribe to the family plan? Is there anyone who can help? 

        Jaime.Deezer
        Community Manager
        Jaime.Deezer
        Community Manager
        June 16, 2021

        Hi @Anzell.Thiart please get in touch with our Deezer Support Team and one of our agents will be able to check your account and let you know what might be wrong with your payments.
        Apologies for the inconvenience.

        One Hit Wonder
        Kebbage
        One Hit Wonder
        July 4, 2021

        I'm being charged twice by Deezer in a 30-day period why

        Jaime.Deezer
        Community Manager
        Jaime.Deezer
        Community Manager
        July 6, 2021

        Hi @Kebbage please contact our Deezer Support Team and one of our agents will help with your request.
        Apologies for the inconvenience

        Guitar Hero
        Dragan Markovic
        Guitar Hero
        July 9, 2021

        Hello 

        mine Account is ******* I have paid yesterday one year premium account and I am still in free mode. 
        Now I got bank account report that transaction has been maid but will no premium subscription!!!!!  :( :(  Visa business silver #**** upotrebljena trs: 
        Vreme: 08.07.2021 17:18
        Iznos: 44,91 EUR
        Mesto: Deezer 2QoYy Paris FR

         

         

        Jaime.Deezer
        Community Manager
        Jaime.Deezer
        Community Manager
        July 9, 2021

        Hi @Dragan Markovic I have checked in the system and it shows a refused payment and that’s the reason you are still on free.
        I suggest to contact our our Deezer Support Team and one of our agents will be able to help and explain you why the payment did not go through.
        Apologies for the inconvenience

        Roadie
        Paola Melo
        Roadie
        November 17, 2021

        Payment declined.

        Hi... I have had a failed payment message from Deezer and I select the debit card option, but an error message appears since I have a balance on the card.  Any idea how I can fix it? Thank you Very much.

        Show more replies
        TERMS OF USE DEEZER COMMUNITY SITEAccessibility statement