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Rockstar
Kevin Deezer
Rockstar
November 9, 2020
F.A.Q.

Payment issues on Deezer

  • November 9, 2020
  • 175 replies
  • 10025 views
Payment issues on Deezer

Payment problem, multiple or unexpected debit? :money_with_wings:

Please contact directly the customer support team by chat or email.


:exclamation: You are here on a public forum and, for your own safety online, it is important not to share your payment or personal details.

 

Has your payment been declined? :credit_card:

Before contacting the customer support team, please check first that:

  • Your registered payment method is valid for at least 3 more months.
  • The payment method comes from the same country from which you want to subscribe.
  • The payment was refused by your bank, as this can happen for various reasons even if you have the funds in your account.

 

Have you paid but your subscription is not activated? :iphone::computer::desktop:

  • Check that you are connected to the correct account corresponding to your paid subscription.
  • Try to log out and log in again.
  • If the subscription is still not activated, please contact the customer support team with proof of payment.

      175 replies

      Show previous replies
      One Hit Wonder
      klremed08
      One Hit Wonder
      September 24, 2025

      I’m trying to update my payment method and it keeps saying failed and I’m not sure why

      Jaime.Deezer
      Community Manager
      Jaime.Deezer
      Community Manager
      September 24, 2025

      Hi ​@klremed08 I am sorry to heart that. Please contact our Deezer Support Team and one of our agents will help with your request

      Pictor
      Rising Star
      Pictor
      Rising Star
      October 31, 2025

      I registered a payment method with Deezer using iDeal, which did work, but I need to change it (I am changing banks). 

      iDeal no longer shows up as an option, and when I try and enter a credit card, it gets an error. Right now, you aren’t getting next month’s payment. I already made a ticket (after wrestling with your absolutely obnoxious AI chatbot), but I have had no response to that ticket in almost a week now.

      edit: Your support page https://support.deezer.com/hc/en-gb/articles/115003864625-Contact-Deezer#how_to_contact_us says

      “Just click the Chat With Us window in the bottom-right corner of your screen, and one of our representatives will be happy to help”.

       

      but there is no window in the bottom-right corner

      Jaime.Deezer
      Community Manager
      Jaime.Deezer
      Community Manager
      November 9, 2025

      ​@Pictor have you tried via webform?
      https://support.deezer.com/hc/en-gb/requests/new

      Pictor
      Rising Star
      Pictor
      Rising Star
      November 9, 2025

      Yep. 
       

      PayPal worked in the end, but I HATE PayPal. It annoys me to have to resort to it. 

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