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Rockstar
Kevin Deezer
Rockstar
November 9, 2020
F.A.Q.

Payment issues on Deezer

  • November 9, 2020
  • 175 replies
  • 10025 views
Payment issues on Deezer

Payment problem, multiple or unexpected debit? :money_with_wings:

Please contact directly the customer support team by chat or email.


:exclamation: You are here on a public forum and, for your own safety online, it is important not to share your payment or personal details.

 

Has your payment been declined? :credit_card:

Before contacting the customer support team, please check first that:

  • Your registered payment method is valid for at least 3 more months.
  • The payment method comes from the same country from which you want to subscribe.
  • The payment was refused by your bank, as this can happen for various reasons even if you have the funds in your account.

 

Have you paid but your subscription is not activated? :iphone::computer::desktop:

  • Check that you are connected to the correct account corresponding to your paid subscription.
  • Try to log out and log in again.
  • If the subscription is still not activated, please contact the customer support team with proof of payment.

      175 replies

      Show previous replies
      Roadie
      Лена Вврвинская
      Roadie
      May 23, 2021

      I previously used a family subscription now I cannot restore my purchase.  What reason ?

       

      Roadie
      Jaroslava Vyletová
      Roadie
      May 25, 2021

      Good day. please help change the Deezer payment. I can't change my payment information so I can continue to use Deezer. due to the cancellation of a payment card from which PayPal was previously paid, I need to switch to payment from another account and the MasterCards. I have repeatedly failed to complete this transaction. please help I want to continue using the service. I firmly hope that I do not lose any data and settings in my Deezer account. thank you for the help of J.V.

      Roadie
      bashczar
      Roadie
      May 25, 2021

      Self resolved- enough to be somewhat usable. That’s the best I can hope for rn.

      Roadie
      knowhow
      Roadie
      May 25, 2021

      I would like to speak somebody.

       

      I have this account over 8 years, i cant  make a payment.

       

      I have tried several options, nothings working, sorry to say that i am a bit sick of it…

      its for at least two weaks,  nobody is helping…

       

      why?

      Roadie
      melissap
      Roadie
      May 25, 2021

      Same problem here. Not 8 years but many. It wont take payment from anything i try

      Jaime.Deezer
      Community Manager
      Jaime.Deezer
      Community Manager
      May 26, 2021

      Hey @Jaroslava Vyletová please get in touch with our Deezer Support Team and one of our agents will be able to help.
      Apologies for the inconvenience.
      Thanks :relaxed:

      Jaime.Deezer
      Community Manager
      Jaime.Deezer
      Community Manager
      May 26, 2021

      Hi @Лена Вврвинская I can see that you were able to subscribe to Family now.
      If you have any further questions please let me know.

      Jaime.Deezer
      Community Manager
      Jaime.Deezer
      Community Manager
      May 26, 2021

      Hi @bashczar I can’t see that your account is on Free as the payment was refused. 
      Please contact our Deezer Support Team and one of our agents will be able to help.
      Thanks :)

      Jaime.Deezer
      Community Manager
      Jaime.Deezer
      Community Manager
      May 26, 2021

      Hey @melissap @knowhow I am sorry that you are having payment issues.
      Please get in touch with our Deezer Support Team and one of our agents should be able to check your account in the system and help with your request.
      Apologies for the inconvenience :nerd:

      One Hit Wonder
      Chris.Byrne
      One Hit Wonder
      June 6, 2021

      I was charged 9.99 on the first of June. I upgraded to a family account On the 4th and was charged 14.99 so I've paid 24.98 please refund as necessary. 

      Show more replies
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