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Rockstar
Kevin Deezer
Rockstar
November 9, 2020
F.A.Q.

Payment issues on Deezer

  • November 9, 2020
  • 175 replies
  • 10025 views
Payment issues on Deezer

Payment problem, multiple or unexpected debit? :money_with_wings:

Please contact directly the customer support team by chat or email.


:exclamation: You are here on a public forum and, for your own safety online, it is important not to share your payment or personal details.

 

Has your payment been declined? :credit_card:

Before contacting the customer support team, please check first that:

  • Your registered payment method is valid for at least 3 more months.
  • The payment method comes from the same country from which you want to subscribe.
  • The payment was refused by your bank, as this can happen for various reasons even if you have the funds in your account.

 

Have you paid but your subscription is not activated? :iphone::computer::desktop:

  • Check that you are connected to the correct account corresponding to your paid subscription.
  • Try to log out and log in again.
  • If the subscription is still not activated, please contact the customer support team with proof of payment.

      175 replies

      Show previous replies
      Jaime.Deezer
      Community Manager
      Jaime.Deezer
      Community Manager
      May 4, 2021

      Hi @Sika Ahawo I can see that support is already helping you with your request.
      Let me know how it goes.
      Thanks :)

      Roadie
      TUs
      Roadie
      May 5, 2021

      Hi Jaime, logging in on the computer has now worked whereas I was unable to do this on my phone.  Many thanks for your help:)

        Roadie
        Bev.Naliaka
        Roadie
        May 6, 2021

        Hi. My Deezer won't subscribe to any of the plans ...what should I do? I've tried retyping the card....using the backed up version on Google payments and still it won't subscribe.Help!

        Jaime.Deezer
        Community Manager
        Jaime.Deezer
        Community Manager
        May 6, 2021

        Hi @Bev.Naliaka I can see that you finally managed to subscribe :relaxed:
        If you have any question please let us know

        Roadie
        Olivia.Msimuko
        Roadie
        May 7, 2021

        I’m failing to subscribe to Deezer premium.

        I was using the free service for 30 days but now that’s up I’m trying to get the $4.99 service & it’s not working. 
         

        Every time I hit the subscribe button it just refreshes the subscription options page

         I’m using the iPhone 12 Pro Max 

        Jaime.Deezer
        Community Manager
        Jaime.Deezer
        Community Manager
        May 11, 2021

        Hey @Olivia.Msimuko I am sorry to hear that.
        Did you managed to subscribe or still having issues?
        Have you tried to login to your account from a computer via www.deezer.com/offers?
        Thanks :)

        Roadie
        Vlad Melnyk
        Roadie
        May 13, 2021

        Hello, I can't pay for the subscription, transaction error, everything worked for more than a year before that. Please help

         
        Jaime.Deezer
        Community Manager
        Jaime.Deezer
        Community Manager
        May 13, 2021

        Hey @Vlad Melnyk please check the info above in this page regarding failed payments. Otherwise please get in touch with our Deezer Support Team

        Thanks :nerd:

        Roadie
        Tonitone 001
        Roadie
        May 20, 2021

        Why do I keep getting this error message "Your transaction has failed, please retry with another payment method" each time I try to renew my subscription. I have deleted browsing history, cleared caches and used different browsers yet problem still persists. Please help.

        Jaime.Deezer
        Community Manager
        Jaime.Deezer
        Community Manager
        May 21, 2021

        Hi @Tonitone 001 I am sorry to hear that. Please check the info above in this page regarding failed payments or contact our Deezer Support Team and one our agents will be able to help with your request.
        Thanks :)

        Show more replies
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