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Rockstar
Kevin Deezer
Rockstar
November 9, 2020
F.A.Q.

Payment issues on Deezer

  • November 9, 2020
  • 175 replies
  • 10025 views
Payment issues on Deezer

Payment problem, multiple or unexpected debit? :money_with_wings:

Please contact directly the customer support team by chat or email.


:exclamation: You are here on a public forum and, for your own safety online, it is important not to share your payment or personal details.

 

Has your payment been declined? :credit_card:

Before contacting the customer support team, please check first that:

  • Your registered payment method is valid for at least 3 more months.
  • The payment method comes from the same country from which you want to subscribe.
  • The payment was refused by your bank, as this can happen for various reasons even if you have the funds in your account.

 

Have you paid but your subscription is not activated? :iphone::computer::desktop:

  • Check that you are connected to the correct account corresponding to your paid subscription.
  • Try to log out and log in again.
  • If the subscription is still not activated, please contact the customer support team with proof of payment.

      175 replies

      Show previous replies
      Jaime.Deezer
      Community Manager
      Jaime.Deezer
      Community Manager
      April 13, 2021

      Hey @Slwatt your account has turned into free now and you should be able to resubscribe with a new card now.
      Please login to your account from a computer via www.deezer.com/offers and subcribe to any of our offers.
      If the probem persists please contact our Deezer Support Team

      Apologies for the inconvenience :nerd:

      Roadie
      Pmcguffie
      Roadie
      April 18, 2021

      Hello,

       

      I've been trying to set up a 3 month trial for Deezer HiFi.  My bank declined the charge initially for security reasons.  However, that issue has been fixed.  But deezer still will not accept the card I use.  Can you please fix this? Thank you.

       

      Paul McGuffie

      Jaime.Deezer
      Community Manager
      Jaime.Deezer
      Community Manager
      April 20, 2021

      Hi @Pmcguffie please check the info above in this topic regarding failed payments or you can contact our Deezer Support Team and one of our agents will be able to check your account in the system  and let you know what might be the problem.
      Thanks :)

      Roadie
      Nelutu Moga
      Roadie
      April 23, 2021

      Hello,

      Last month I was charged 4 Times!!!! Even if I cancelled the a account.  I need a Phone number so I can contact you

       

      Jaime.Deezer
      Community Manager
      Jaime.Deezer
      Community Manager
      April 23, 2021

      Hi @Nelutu Moga I am sorry to hear that.
      Please contact directly the customer support team by chat or email and one of our agents will be able to help you.
      Thanks :)

      Roadie
      Acky_79
      Roadie
      April 30, 2021

      Hello , i cant subscribe to premuim . Sth happend with payment metod and i cant activate it any more.

       

      I received 10emails one day that payment has changed. And I didn’t changed anything .

      Roadie
      TUs
      Roadie
      May 1, 2021

      I cannot restore my family subscription of £14.99 after payment failure. How can I do this?

      Roadie
      Sika Ahawo
      Roadie
      May 3, 2021

      I have written to customer service an no one responded. This is 2nd month in a raw my card is charged thrice the monthly subscription fee. Can anyone explain and how will this be corrected?

      Jaime.Deezer
      Community Manager
      Jaime.Deezer
      Community Manager
      May 4, 2021

      Hi @Acky_79 I can see that you were able to subscribe and your subscription is active now.
      If you have any questions please let us know.:relaxed:
       

      Jaime.Deezer
      Community Manager
      Jaime.Deezer
      Community Manager
      May 4, 2021

      Hi @TUs can you please login to your account from a computer via www.deezer.com/offers/family and try again.
      If the problem persists please contact our Deezer Support Team.
      Thanks :)

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