Skip to main content
Rockstar
Kevin Deezer
Rockstar
November 9, 2020
F.A.Q.

Payment issues on Deezer

  • November 9, 2020
  • 175 replies
  • 10025 views
Payment issues on Deezer

Payment problem, multiple or unexpected debit? :money_with_wings:

Please contact directly the customer support team by chat or email.


:exclamation: You are here on a public forum and, for your own safety online, it is important not to share your payment or personal details.

 

Has your payment been declined? :credit_card:

Before contacting the customer support team, please check first that:

  • Your registered payment method is valid for at least 3 more months.
  • The payment method comes from the same country from which you want to subscribe.
  • The payment was refused by your bank, as this can happen for various reasons even if you have the funds in your account.

 

Have you paid but your subscription is not activated? :iphone::computer::desktop:

  • Check that you are connected to the correct account corresponding to your paid subscription.
  • Try to log out and log in again.
  • If the subscription is still not activated, please contact the customer support team with proof of payment.

      175 replies

      Show previous replies
      Roadie
      Shady Ahmed
      Roadie
      April 9, 2021

      i pay but subscription don't renewal

      Jaime.Deezer
      Community Manager
      Jaime.Deezer
      Community Manager
      April 9, 2021

      Hi @Mmk1973 please contact our Deezer Support Team and one of our agents will help with your request.
      Thanks :nerd:

      Jaime.Deezer
      Community Manager
      Jaime.Deezer
      Community Manager
      April 9, 2021

      Hey @Franklin.Arinze if you are experiencing payment issues please check the info above in this page which will help you.
      Thanks :)

      Jaime.Deezer
      Community Manager
      Jaime.Deezer
      Community Manager
      April 9, 2021

      Hi @Shady Ahmed it seems that your payment has been declined. Please contact our Deezer Support Team for further help and info.

      Thanks :)

      Roadie
      Pieter Depouillon
      Roadie
      April 9, 2021

      My Mastercard must be renewed. How will I pay in the meantime? With my Maestro card? 

      Jaime.Deezer
      Community Manager
      Jaime.Deezer
      Community Manager
      April 11, 2021

      Hi @Pieter Depouillon apologies for the delay.
      I can see that you were able to pay for your subscription already :relaxed:

      Hitmaker
      Lyudmila
      Hitmaker
      April 11, 2021

      I cant cant payment my subscribes from cards. Why ? 

       

      Hitmaker
      Lyudmila
      Hitmaker
      April 11, 2021

      I can t payment my subscription dezeer from cards

      Jaime.Deezer
      Community Manager
      Jaime.Deezer
      Community Manager
      April 11, 2021

      Hi @Lyudmila if you are having trouble to pay with your card please check the info above in this page or contact our Deezer Support Team 
      Thanks :)

      Roadie
      Slwatt
      Roadie
      April 12, 2021

      I have been trying to process my payment since I had to change my bank card in March.  Everytime I enter the new card I get an error message and I’ve cleared my history and cache.  Deezer has now suspended our family plan and we can’t use it.  I’ve tried to resubscribe but it still won’t process the card.

      How do I get deezer working again?

       

      Show more replies
      TERMS OF USE DEEZER COMMUNITY SITEAccessibility statement