Rockstar

F.A.Q.

Payment issues on Deezer

Forum|Forum|5 years ago
November 9, 2020
175 replies
10025 views

Payment problem, multiple or unexpected debit?

Please contact directly the customer support team by chat or email.

You are here on a public forum and, for your own safety online, it is important not to share your payment or personal details.

Has your payment been declined?

Before contacting the customer support team, please check first that:

Your registered payment method is valid for at least 3 more months.
The payment method comes from the same country from which you want to subscribe.
The payment was refused by your bank, as this can happen for various reasons even if you have the funds in your account.

Have you paid but your subscription is not activated?

Check that you are connected to the correct account corresponding to your paid subscription.
Try to log out and log in again.
If the subscription is still not activated, please contact the customer support team with proof of payment.

Show previous replies

I

Ivan Armand Andrei

Roadie

Same problem here also :)

Jaime.Deezer

Community Manager

Hi @RogueSunflower @Ivan Armand Andrei please check the info above in this topic if you are having troubles with your payment. Or you can always contact our Deezer Support Team and one of our agents will check that for you and let you know what is the problem.
Thanks :nerd:

JCL

Roadie

Why has my payment date changed this month? My pmt is scheduled for the 30th/mont-look at history of receipts; and this month it’s changed to the 28th causing my account to be suspended!

Um, why not?

Jaime.Deezer

Community Manager

Hi @JCL I have checked on our system and I can see that your account was a subscription through Apple Itunes.
They refused the payment on their side and you should contact Apple directly since we do not have control over Apple payments.
After that refused payment your account turn into free.

You can contact them through the following link to check why they refused your payment: https://reportaproblem.apple.com

You can always resubscribe directly with Deezer (at a lower price than your previos subscription with Apple) from a PC/Mac logging into your account via www.deezer.com/offers
Apologies for the inconvenience.

K

Keji.Adesina

Roadie

I accidentally cancelled my subscription plan and everything since I've been trying to resubscribe but I have been unable to. Please help.

T

thenutts

Roadie

I need to know who to contact as I have noticed that two monthly subscriptions are being taken from my bank account. One on the 3rd & another on the 5th.

Jaime.Deezer

Community Manager

Hi @Keji.Adesina I have checked in the system and could see that you were able to subscribe now and your premium account is active :)