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Have you paid for your subscription? Are you still seeing adverts and being asked to subscribe? :free:
Do not panic and please try the following quick fixes.
 

Have you just set up your payment? :calling:


Sometimes, it can take a few minutes for the system to update your account status after making a payment.
Please wait a couple of minutes and then follow the steps below to log out and then log in again.
On the app:

  1. Tap on Favorites :heart:
  2. Tap on Settings ⚙
  3. Then click on My account
  4. And then Log out

To log out of deezer.com and desktop app, click on your profile picture (top right)  and select Log out.

There may be a problem with the payment :credit_card:

It’s really easy to see if there has been a problem with your payment: check your email!
We’ll let you know if anything hasn’t worked.

You can also check your bank statement to see if you were charged by Deezer. If not, chances are there was a problem with the payment and you can just subscribe again.
 

Has the subscription expired? :stopwatch:


Have a quick look on your Subscription page for any notifications:
On the app:

  1. Head to Favorites :heart:
  2. Tap on Settings ⚙
  3. click on My account
  4. Then click on Manage my subscription

On Deezer.com and Desktop app:

  1. Click on your profile picture (top right)
  2. Click on Account Settings
  3. Your subscription plan information will show when you click on Manage my subscription

Logged in with the right account? :thinking:


It’s possible to create multiple Deezer accounts, you just need a different email address for each account. Please check that you’ve logged in with the correct account that has your paid subscription.

If you’re not sure which email you used to create an account, an easy way to test is:

  • Try recovering the password for each of your email addresses
  • If an account exists, you’ll be sent an email with a new password.

If you paid via Itunes, please check this topic 

 

Still not working?  🚨 :sos:


Sometimes a bug might come up. Have a look at our News and Announcements section just in case something is affecting you. Otherwise, contact our Deezer Support Team.

My credit card didn’t expire, and my account is canceled. What can I do? 

Hello @jjbarreravalencia please contact one of our agents from the Deezer Support Team and the will help with your problem.
Thanks :)

I paid for Deezer HD via OXXO  but I am still on Deezer Free.  

 

JD

Hi @johnny dawson your account is active now. Please keep in mind that cash payments can take up to 24hrs to be activated.

Its already deducting my credit card for 129Pesos but still my account is free and PREMIUM announcement is annoying.  Can someone check my account?

Hi @reyhalcyon1976 I am sorry to hear that. Please get in touch with our Deezer Support Team and provide a copy of the payment and one of our agents will be able to help you.

Thanks :)

Hi I have subscribed to your app I have used it before but this time I cannot play anything I have downloaded it keeps saying subscribe even though I already have I already have my payment dates hopefully this can be resolved .

Thanks 

Mark nixon

Hi @Mark Nixon I can see that your premium subscription is active now. Do you still have problems or it’s fine now?
Thanks

They gave me a promotional code to get the Deezer premium + offer for 12 months but I can't activate it.  Why?  The code is the following: xxxxxx

Good evening 

my Deezer subscription ran out so I updated it and the payment fee went out my account I done this all through the app but when I go on it still says I haven’t paid when I go on to subscribe again it says I’ve already subscribed so I really don’t know what is going on. I can see the money has gone out of my account. My email was hacked so I use another one but because I didn’t want to lose my songs I just made the payment each month on the app on my App Store thingy. 
 

thank you 

Hi @Crazyemily are you still having problems as I have checked in our system and your premium account is active.
Please let me know.
Thanks :)

Hi @LUCA MAGNETTI I have checked in the system and confirmed that you were able to redeem the code with the 12 months offers.

If you have any question please let us know.:relaxed:

I have a valid subscription but I can’t see all my favorites 

kindly help

Hi @Mumba you might be logged in to a different account. Please click on favourites> Gear wheel> My account> Log out
Then login again with your email linked to the account and corresponding password.
Let me know how it goes :relaxed:

I’m TIM CLIENT and my plan includes Deezer Premium but it’s not working. I already followed the steps: reinstalling the app and reactivated through the website. But it’s still not working.

Hi @Tielly Rabello please check our dedicated TIM page in our Portuguese Community in order to fix the problem: https://pt.deezercommunity.com.
Otherwise you can get in touch with our Deezer Support Team .
Thanks :)

Why are you debiting my card for last two months but I only have access to Deezer free

Hi @Ian Gibbs I am sorry to hear that. Please check the info above in this page as it might be the case that your are logged into the the wrong account. If not contact our Deezer Support Team and provide copy of the payments and they will be able to help.
Thanks :)

Hi. I'm paying for Deeser premium but its still not activated. Please activate immediately 

Hello. My monthly subscription is done, but it still reads as free plan. I cant't use deezer

 

Hey @Ineta please check the info above in this topic if your subscription has not been activated yet. Otherwise get in touch with our Deezer Support Team 
Thanks :relaxed:

Deezer.com tells me that I cannot link my Free Deezer account to the A1 Xplore Music (Croatian operator A1), because "I have an active paying subscription", which I don't have since the beginning of March. 

 

Hey @Igor Bućo I have check in the system and could see that you were able to link your account to A1 Explore music now :relaxed:
If you have any further questions please let us know.
Thanks

Paid subscription but still no premium

Hi, I paid my premium account still being free, I already try login out and re-opening my account but still the same, Can u help me pls?  I made the paid in the morning today!! thank you

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