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Jaime.Deezer
Community Manager
Jaime.Deezer
Community Manager
October 22, 2020
F.A.Q.

I've paid for Deezer but I'm still being asked to subscribe/ Paid but still Free

  • October 22, 2020
  • 206 replies
  • 18660 views
I've paid for Deezer but I'm still being asked to subscribe/ Paid but still Free

Have you paid for your subscription? Are you still seeing adverts and being asked to subscribe? :free:
Do not panic and please try the following quick fixes.

 

Have you just setup your payment 📲


Sometimes, it can take a few minutes for the system to update your account status after making a payment.
Please wait a couple of minutes and then follow the steps below to log out and then log in again.
On the app:

  1. Tap on Favorites :heart:
  2. Tap on Settings ⚙
  3. Then click on My account
  4. And then Log out

To log out of deezer.com and desktop app, click on your profile picture (top right)  and select Log out.
 

There may be a problem with the payment 💳


It’s really easy to see if there has been a problem with your payment: check your email!
We’ll let you know if anything hasn’t worked.

You can also check your bank statement to see if you were charged by Deezer. If not, chances are there was a problem with the payment and you can just subscribe again.
 

Has the subscription expired ⏰


Have a quick look on your Subscription page for any notifications:
On the app:

  1. Head to Favorites :heart:
  2. Tap on Settings ⚙
  3. click on My account
  4. Then click on Manage my subscription

On Deezer.com and Desktop app:

  1. Click on your profile picture (top right)
  2. Click on Account Settings
  3. Your subscription plan information will show when you click on Manage my subscription
     

Logged in with the right account? 🤔


It’s possible to create multiple Deezer accounts, you just need a different email address for each account. Please check that you’ve logged in with the correct account that has your paid subscription.

If you’re not sure which email you used to create an account, an easy way to test is:

  • Try recovering the password for each of your email addresses
  • If an account exists, you’ll be sent an email with a new password.
     

If you paid via Itunes, please check this topic 
 

Still not working? 🚨🆘


Sometimes a bug might come up. Have a look at our News and Announcements section just in case something is affecting you. Otherwise, contact our Deezer Support Team.

    206 replies

    Show previous replies
    Roadie
    Dandouna123
    Roadie
    December 5, 2020

    Hello,

    yesterday i have subscriber to the deezer family bundle and the amount was deducted from my card however i cannot open my songs and my downloads .

    is tgere a way you can check if tge payment has arrived and fix this issue for me

    Roadie
    Edou Schotanus
    Roadie
    December 5, 2020

    I am paling every month for a premium account. But since a few days i cant play music on my Phone anymore. In the app on mybphone it tells me that i only have the free account

     

    What is going wrong?

    Jaime.Deezer
    Community Manager
    Jaime.DeezerAuthor
    Community Manager
    December 6, 2020

    Hi @Dandouna123  I can see that the problem was sorted by customer support and the subscription is active now :relaxed:

    Jaime.Deezer
    Community Manager
    Jaime.DeezerAuthor
    Community Manager
    December 6, 2020

    Hi @Edou Schotanus You might have more than one account and logged into the wrong one. Please check the info above in this topic and if the problem persists, please contact our Deezer Support Team  and one of our agents will be able to help after you provide relevant information of the account such as copy of the payment or any email you may have use to create the account.
    Let me know how it goes :slight_smile:

    Roadie
    Waleed K. El-kararty
    Roadie
    December 13, 2020

    I paid the annual hifi subscription through fawry but hasnt been reflected yet.. i got the payment confirmation from fawry through email and looks like everything is alright however on the deezer app it still shows the free account.

    Jaime.Deezer
    Community Manager
    Jaime.DeezerAuthor
    Community Manager
    December 15, 2020

    Hi @Waleed K. El-kararty your subscription is active know. Please keep in mind that payments via Fawry might take up to 24 hrs to activate.
    Cheers:relaxed:

      Roadie
      Grianto Iyan
      Roadie
      December 17, 2020

      Saya sudah membeli langganan 1bulan,tapi belum dirubah ke deezer premium,terimah kasih

       

      Jaime.Deezer
      Community Manager
      Jaime.DeezerAuthor
      Community Manager
      December 18, 2020

      Hi @Grianto Iyan your subscription has been activated. Cash payments can take up to 24hrs to activate.

      Roadie
      Alexcruz98
      Roadie
      December 19, 2020

      I’ve paid for my family subscription for deezer and I still get advertisements and being asked to subscribe with adds it’s been 2 weeks please help! 

       

      Cruz vibes
      Jaime.Deezer
      Community Manager
      Jaime.DeezerAuthor
      Community Manager
      December 20, 2020

      Hi @Alexcruz98 it seems that you tried to subscribe via apple. If you have a copy of the payment, please get in touch with our Deezer Support Team and one of our agents will help you to activate the subscription.
      Thanks :relaxed:

      Show more replies
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