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Jaime.Deezer
Community Manager
Jaime.Deezer
Community Manager
October 22, 2020
F.A.Q.

I've paid for Deezer but I'm still being asked to subscribe/ Paid but still Free

  • October 22, 2020
  • 206 replies
  • 18660 views
I've paid for Deezer but I'm still being asked to subscribe/ Paid but still Free

Have you paid for your subscription? Are you still seeing adverts and being asked to subscribe? :free:
Do not panic and please try the following quick fixes.

 

Have you just setup your payment 📲


Sometimes, it can take a few minutes for the system to update your account status after making a payment.
Please wait a couple of minutes and then follow the steps below to log out and then log in again.
On the app:

  1. Tap on Favorites :heart:
  2. Tap on Settings ⚙
  3. Then click on My account
  4. And then Log out

To log out of deezer.com and desktop app, click on your profile picture (top right)  and select Log out.
 

There may be a problem with the payment 💳


It’s really easy to see if there has been a problem with your payment: check your email!
We’ll let you know if anything hasn’t worked.

You can also check your bank statement to see if you were charged by Deezer. If not, chances are there was a problem with the payment and you can just subscribe again.
 

Has the subscription expired ⏰


Have a quick look on your Subscription page for any notifications:
On the app:

  1. Head to Favorites :heart:
  2. Tap on Settings ⚙
  3. click on My account
  4. Then click on Manage my subscription

On Deezer.com and Desktop app:

  1. Click on your profile picture (top right)
  2. Click on Account Settings
  3. Your subscription plan information will show when you click on Manage my subscription
     

Logged in with the right account? 🤔


It’s possible to create multiple Deezer accounts, you just need a different email address for each account. Please check that you’ve logged in with the correct account that has your paid subscription.

If you’re not sure which email you used to create an account, an easy way to test is:

  • Try recovering the password for each of your email addresses
  • If an account exists, you’ll be sent an email with a new password.
     

If you paid via Itunes, please check this topic 
 

Still not working? 🚨🆘


Sometimes a bug might come up. Have a look at our News and Announcements section just in case something is affecting you. Otherwise, contact our Deezer Support Team.

    206 replies

    Show previous replies
    Roadie
    Shved Shevtsov.
    Roadie
    November 4, 2020

    Congratulations, just paid a Deezer HI-FI subscription for a promotion of 37.40EUR (approximately). Well, I wrote you have already participated in the promotion at this price, and "do not worry, the funds were not withdrawn" but the card is withdrawn funds, what to do? Never thought that this could be with deezer = (

     

    Original Ukraine:

    Вітаю, тільки що оплатив підписку Deezer HI-FI  за акцією в 37.40EUR (приблизно). Ну мені написало ви вже примали участь в акції за цією ціною, і "не хвилюйтеся кошти не було знято" але з картки знято кошти, що робити? Ніколи не думав що таке може бути з deezer =(

    Roadie
    Shved Shevtsov.
    Roadie
    November 5, 2020

    Congratulations, just paid a Deezer HI-FI subscription for a promotion of 37.40EUR (approximately). Well, I wrote you have already participated in the promotion at this price, and "do not worry, the funds were not withdrawn" but the card is withdrawn funds, what to do? Never thought that this could be with deezer = (

     

    Original Ukraine:

    Вітаю, тільки що оплатив підписку Deezer HI-FI  за акцією в 37.40EUR (приблизно). Ну мені написало ви вже примали участь в акції за цією ціною, і "не хвилюйтеся кошти не було знято" але з картки знято кошти, що робити? Ніколи не думав що таке може бути з deezer =(

    I'm sorry, but I already received a message from the bank that it blocked the transaction and returned the money.
    Thanks.

     

    Original Ukraine:

    Вибачте, але я вже отримав повідомлення від банку про те, що він заблокував операцію і повернув гроші.
    Дякую.

      Roadie
      meanwhilekyle
      Roadie
      November 12, 2020

      I am a premium member and was getting asked to upgrade. 
      Logging out and back in fixed this issue for me.
      For me, this problem was only happening on the android app, not the browser (chrome player)  
      Thank you! 

      -Kyle 

        Roadie
        Donovan.Paul.Froon
        Roadie
        November 13, 2020

        I pay for Deezer, yet when i select a track, it just ignores me and does nothing. I can play the song from the play button and then queue a song to play next, press next and it plays but i cant select it in the playlist directly to play...why not? This only started happening yesterday. Been using Deezer for about 4 years.

        Rudi
        Ultimate Superstar
        Rudi
        Ultimate Superstar
        November 14, 2020

        Hey @Donovan.Paul.Froon 

        Please see the topic above for more info.

        In the meantime, also log out, reinstall the app and log back in again, confirming your credentials to make sure everything is ok. Let us know how it goes :thumbsup_tone2:

        Roadie
        RodgerThatt
        Roadie
        November 20, 2020

        Hello,

        Just paid for premium subscription but I cannot access premium subscription content, and it keeps telling me to subscribe to Premium.

        The charges have been made to my account already.

        Kindly advise.

        Thanks.

          Rudi
          Ultimate Superstar
          Rudi
          Ultimate Superstar
          November 21, 2020

          If the info above doesn't help @RodgerThatt, please reach out to our support team here:

           

          Roadie
          сергей соловьёв (dizel 1966)
          Roadie
          November 23, 2020

          Приветствую!Установил Дизер Hi-Fi на ноутбуке,оформил подписку,всё работает.На смартфоне,с этой же учётной записью,постоянно реклама и подписки нет.Что делать?

            Roadie
            Jenna Marie
            Roadie
            December 4, 2020

            Hi my subscription has changed to the free trial but I pay for my monthly subscription. I’ve logged on to it and it even says I have a paying subscription. I can’t listen to my music. 
            please help

            Jaime.Deezer
            Community Manager
            Jaime.DeezerAuthor
            Community Manager
            December 4, 2020

            Hi @Jenna Marie I have check on our system and your premium subscription via Apple is active.
            If you don’t have access please log out and log in again with the email linked to the account and the corresponding password.
            If the problem persists please get in touch with our Deezer Support Team 

            Show more replies
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