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Have you paid for your subscription? Are you still seeing adverts and being asked to subscribe? :free:
Do not panic and please try the following quick fixes.
 

Have you just set up your payment? :calling:


Sometimes, it can take a few minutes for the system to update your account status after making a payment.
Please wait a couple of minutes and then follow the steps below to log out and then log in again.
On the app:

  1. Tap on Favorites :heart:
  2. Tap on Settings ⚙
  3. Then click on My account
  4. And then Log out

To log out of deezer.com and desktop app, click on your profile picture (top right)  and select Log out.

There may be a problem with the payment :credit_card:

It’s really easy to see if there has been a problem with your payment: check your email!
We’ll let you know if anything hasn’t worked.

You can also check your bank statement to see if you were charged by Deezer. If not, chances are there was a problem with the payment and you can just subscribe again.
 

Has the subscription expired? :stopwatch:


Have a quick look on your Subscription page for any notifications:
On the app:

  1. Head to Favorites :heart:
  2. Tap on Settings ⚙
  3. click on My account
  4. Then click on Manage my subscription

On Deezer.com and Desktop app:

  1. Click on your profile picture (top right)
  2. Click on Account Settings
  3. Your subscription plan information will show when you click on Manage my subscription

Logged in with the right account? :thinking:


It’s possible to create multiple Deezer accounts, you just need a different email address for each account. Please check that you’ve logged in with the correct account that has your paid subscription.

If you’re not sure which email you used to create an account, an easy way to test is:

  • Try recovering the password for each of your email addresses
  • If an account exists, you’ll be sent an email with a new password.

If you paid via Itunes, please check this topic 

 

Still not working?  🚨 :sos:


Sometimes a bug might come up. Have a look at our News and Announcements section just in case something is affecting you. Otherwise, contact our Deezer Support Team.

Hi @Waleed K. El-kararty your subscription is active know. Please keep in mind that payments via Fawry might take up to 24 hrs to activate.
Cheers:relaxed:

Saya sudah membeli langganan 1bulan,tapi belum dirubah ke deezer premium,terimah kasih

 

Hi @Grianto Iyan your subscription has been activated. Cash payments can take up to 24hrs to activate.

I’ve paid for my family subscription for deezer and I still get advertisements and being asked to subscribe with adds it’s been 2 weeks please help! 

 

Hi @Alexcruz98 it seems that you tried to subscribe via apple. If you have a copy of the payment, please get in touch with our Deezer Support Team and one of our agents will help you to activate the subscription.
Thanks :relaxed:

Hi, Because of bank problems my subscriptions has been paid two day later. I try to figure out why my account is still Deezer Free? Of course I have bank confirmation of this payment. Could you please help me in this issue?

Sure, we can definitely help @Arkadiusz Skoracki 

Please contact our support team using the link @Jaime. mentioned above, and they should help sort things out :relaxed:

Hi, Because of bank problems my subscriptions has been paid two day later. I try to figure out why my account is still Deezer Free? Of course I have bank confirmation of this payment. Could you please help me in this issue?

All the best.

Arek.

 

I have a error my deezer is not free I'm paying for the a premium of 9.99 and it has been taken out of my account but it says my deezer is free not so and it playing 30 second of the songs I'm trying to listen to. 

Hi @Arkadiusz Skoracki please get in touch with our Deezer Support Team and provide the copy of the payment from your bank and one of our agents will be able to help.
Thanks :relaxed:

I made the payment twice and I also received deacon confirmation from you for the premium account and information that the account is active, but unfortunately I still have the account inactive.    I am asking for help considering that I have already paid twice for the same activation.

I paid deezer premium and my account is still on free

I did not stop my subsribtion but my account says Free Deezer. I paid R59 for premium. But lost all my downloaded songs etc. 

 

Leonie du Preez

 

 

 

Hi @dusukufu please get in touch with our Deezer Support Team and provide information of the payments that you mention and one of our agents will be able to help with your request.
Apologies for the inconvenience.:nerd:

Hello @Xime ponce please check the information above in this topic if your subscription has not been activated yet.
If the problem persists just let me know.
Thanks :)

Hi @LeonieduPreez please get in touch with our Deezer Support Team and provide a copy of the payment and one of our agents will be able to help with your request.
Thanks

Hello @Xime ponce please check the information above in this topic if your subscription has not been activated yet.
If the problem persists just let me know.
Thanks :)

Thnak you, i have already tried everything and i still dont have the premium, apple store sent me the receive of the payment and when i try to get premium

again it says im already suscbribe to

premium

Already payment but still not activated 

Hi.

Despite the payment, I still have deezer free. 

I have been pay for a Deezer since Nov 2019 - this is my subscription -  and for last two months I have Deezer Free. 

I emailed to Google Pay and all my payments are made on time. 

My last payments has been done 7.01.2021 and till now I have Free account.

My previous payment was 8.12.2020 - but my account has been change from Family to Free.

Please check what can I do to have again my Deezer Family.

Below my printscreen from google pay.

 

Hi Jamie,

Despite the payment, and I still have deezer free. 

I have been pay for a Deezer since Nov 2019 - this is my subscription -  and for last two payments I have Deezer Free. 

I emailed to Google Pay and all my payments are made on time. So it is no bank problem.

My last payments has been done 7.01.2021 and till now I have Free account.

My previous payment was 8.12.2020 - but after that payment my account has been change from Family to Free.

Please check what can I do to have again my Deezer Family.

Below my printscreen from google pay.

All the best.

Arek

Hi @Arkadiusz Skoracki I am sorry that you had problems with the payment. Please contact our Deezer Support Team and one of our agents will be able to help you.:nerd:
I have removed the payment information, for security and privacy reasons as this is a public forum.

I've been debited for the premium subscription some days ago but today I couldn't play music and it still says I'm on Deezer free, I need help.

Hey @Gunjacksays 

Don't worry, we can certainly help you with that. Please check here to get in touch with our support team:

 

Hello,

You are taking £9.99 per month from my bank account and I find I only have Deezer free with limited access, can you please tell what I have been paying for over the past few years?

Please respond ASAP otherwise I will cancel the direct debit which I really don’t want to do.

Thanks

Glenn Salmon

Hi @salmong it might be the case that you are logged in to the wrong account.
Please check the info above in this page and see if that works. Otherwise, please get in touch with our Deezer Support Team and one of our agents will be able to assist you.
Thanks :)

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