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Jaime.Deezer
Community Manager
Jaime.Deezer
Community Manager
October 22, 2020
F.A.Q.

I've paid for Deezer but I'm still being asked to subscribe/ Paid but still Free

  • October 22, 2020
  • 206 replies
  • 18660 views
I've paid for Deezer but I'm still being asked to subscribe/ Paid but still Free

Have you paid for your subscription? Are you still seeing adverts and being asked to subscribe? :free:
Do not panic and please try the following quick fixes.

 

Have you just setup your payment 📲


Sometimes, it can take a few minutes for the system to update your account status after making a payment.
Please wait a couple of minutes and then follow the steps below to log out and then log in again.
On the app:

  1. Tap on Favorites :heart:
  2. Tap on Settings ⚙
  3. Then click on My account
  4. And then Log out

To log out of deezer.com and desktop app, click on your profile picture (top right)  and select Log out.
 

There may be a problem with the payment 💳


It’s really easy to see if there has been a problem with your payment: check your email!
We’ll let you know if anything hasn’t worked.

You can also check your bank statement to see if you were charged by Deezer. If not, chances are there was a problem with the payment and you can just subscribe again.
 

Has the subscription expired ⏰


Have a quick look on your Subscription page for any notifications:
On the app:

  1. Head to Favorites :heart:
  2. Tap on Settings ⚙
  3. click on My account
  4. Then click on Manage my subscription

On Deezer.com and Desktop app:

  1. Click on your profile picture (top right)
  2. Click on Account Settings
  3. Your subscription plan information will show when you click on Manage my subscription
     

Logged in with the right account? 🤔


It’s possible to create multiple Deezer accounts, you just need a different email address for each account. Please check that you’ve logged in with the correct account that has your paid subscription.

If you’re not sure which email you used to create an account, an easy way to test is:

  • Try recovering the password for each of your email addresses
  • If an account exists, you’ll be sent an email with a new password.
     

If you paid via Itunes, please check this topic 
 

Still not working? 🚨🆘


Sometimes a bug might come up. Have a look at our News and Announcements section just in case something is affecting you. Otherwise, contact our Deezer Support Team.

    206 replies

    Show previous replies
    Guitar Hero
    Arkadiusz Skoracki
    Guitar Hero
    December 20, 2020

    Hi, Because of bank problems my subscriptions has been paid two day later. I try to figure out why my account is still Deezer Free? Of course I have bank confirmation of this payment. Could you please help me in this issue?

    Rudi
    Ultimate Superstar
    Rudi
    Ultimate Superstar
    December 22, 2020

    Sure, we can definitely help @Arkadiusz Skoracki 

    Please contact our support team using the link @Jaime. mentioned above, and they should help sort things out :relaxed:

    Guitar Hero
    Arkadiusz Skoracki
    Guitar Hero
    December 22, 2020

    Hi, Because of bank problems my subscriptions has been paid two day later. I try to figure out why my account is still Deezer Free? Of course I have bank confirmation of this payment. Could you please help me in this issue?

    All the best.

    Arek.

     

    Roadie
    bigboo22
    Roadie
    December 23, 2020

    I have a error my deezer is not free I'm paying for the a premium of 9.99 and it has been taken out of my account but it says my deezer is free not so and it playing 30 second of the songs I'm trying to listen to. 

    Jaime.Deezer
    Community Manager
    Jaime.DeezerAuthor
    Community Manager
    December 23, 2020

    Hi @Arkadiusz Skoracki please get in touch with our Deezer Support Team and provide the copy of the payment from your bank and one of our agents will be able to help.
    Thanks :relaxed:

    Roadie
    dusukufu
    Roadie
    December 26, 2020
    I made the payment twice and I also received deacon confirmation from you for the premium account and information that the account is active, but unfortunately I still have the account inactive.    I am asking for help considering that I have already paid twice for the same activation.
    Roadie
    Xime ponce
    Roadie
    December 26, 2020

    I paid deezer premium and my account is still on free

    Roadie
    LeonieduPreez
    Roadie
    December 27, 2020

    I did not stop my subsribtion but my account says Free Deezer. I paid R59 for premium. But lost all my downloaded songs etc. 

     

    Leonie du Preez

     

     

     

    Jaime.Deezer
    Community Manager
    Jaime.DeezerAuthor
    Community Manager
    December 27, 2020

    Hi @dusukufu please get in touch with our Deezer Support Team and provide information of the payments that you mention and one of our agents will be able to help with your request.
    Apologies for the inconvenience.:nerd:

    Jaime.Deezer
    Community Manager
    Jaime.DeezerAuthor
    Community Manager
    December 27, 2020

    Hello @Xime ponce please check the information above in this topic if your subscription has not been activated yet.
    If the problem persists just let me know.
    Thanks :)

    Show more replies
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