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Rockstar
Kevin Deezer
Rockstar
May 28, 2020
F.A.Q.

How do I cancel/unsubscribe from Deezer?

  • May 28, 2020
  • 126 replies
  • 53123 views
How do I cancel/unsubscribe from Deezer?

  

I entered my payment details directly on Deezer :credit_card:

→ On deezer.com :keyboard::computer::

  1. Log into your Deezer account
  2. Click on your profile picture
  3. Click on Account Settings
  4. Click on Manage my subscription
  5. Click on Cancel my subscription
  6. Choose your reason for canceling and select Confirm

→ On the mobile app :iphone::

  1. Log into the Deezer app
  2. Open Favorites :heart:
  3. Go to Settings :gear:
  4. Go to Manage my account (My account for iOS users) :mens:
  5. Select Manage my subscription
  6. Select Cancel my subscription
  7. Choose your reason for canceling and select Confirm

:exclamation:If you can’t access your account, have a look at this article.

 

I’m paying my subscription via Paypal

You can follow the same process to cancel your subscription as described above :arrow_up: 

It’s also possible to unsubscribe directly on Paypal:

→ Log into your Paypal account:

  1. Click on :gear: at the top right corner of the page
  2. Select the Payments tab
  3. Click on Manage your Automatic Payments
  4. Select the payment corresponding to Deezer Deezer
  5. Click on Cancel and confirm

 

I’m paying Deezer through my mobile provider

If you're paying for Deezer as part of a mobile phone bundle, please contact your mobile provider to cancel your subscription.

 

I subscribed to Deezer through iTunes Store or the Apple Store

In that case, you need to unsubscribe as well through iTunes or the Apple Store. You’ll find more information about the management of subscriptions via Apple on this article. You can also contact their support team if needed.

 

Having troubles cancelling your subscription?

Don’t hesitate to get in touch with our customer support team, they are here to help :wink:

 

      126 replies

      Show previous replies
      Roadie
      YAUHENI
      Roadie
      April 11, 2021

      Как отменить подписку?

      Jaime.Deezer
      Community Manager
      Jaime.Deezer
      Community Manager
      April 13, 2021

      Hi @YAUHENI please check the info above in this page and follow the steps to cancel your subscription.
      Thanks :)

      Roadie
      Docpet0808
      Roadie
      April 20, 2021

      I want to cancel all my accounts including emails 

      Roadie
      Alif Yusof
      Roadie
      April 20, 2021

      Please i wanna cancel my subscription, why is it so hard

      Jaime.Deezer
      Community Manager
      Jaime.Deezer
      Community Manager
      April 21, 2021

      Hi @Docpet0808 please check the info in this page and follow the instructions to cancel your account or contact our Deezer Support Team and one of our agents will do it for you.
      Thanks :relaxed:

      Jaime.Deezer
      Community Manager
      Jaime.Deezer
      Community Manager
      April 21, 2021

      Hi @Alif Yusof you can cancel following the instructions on this page or contact our Deezer Support Team and request the cancellation to one of our agents.

      Thanks :)

      Roadie
      volodymyr.bootmaker
      Roadie
      May 17, 2021

      hi i cant cancel mu subscription , apple support and other cant help me , my buttom inactive to cancel , but i saw my subscrition deezer premium. Can you help me to cancel ?

      Creator
      Johnny69
      Creator
      May 20, 2021

      I have prepaid three months for Deezer Premium and i am totally happy but i would like to try Deezer Hifi and my subscription ends in the beggining of August.When that time comes how can i cancel it?Because when i try to suscribe on Deezer Hifi says that i am not eligible for that action...thank you very much!!!

      mpratsaki
      Roadie
      Lyndee86
      Roadie
      May 21, 2021

      I have cancelled my subscription months ago and no matter what I do who I email I still keep getting charged. I am a single mom N I'm broke and they keep taking money outta my so low bank account. I ha e emailed and tried everything nothing is working. Can someone please help me get my money back.

      Jaime.Deezer
      Community Manager
      Jaime.Deezer
      Community Manager
      May 21, 2021

      Hi @Johnny69 I have checked you account and after the 3 months period ends your account will turn back into free and you should be able to subscribe to HiFi.
      However if you want to upgrade straight away, please get in touch with our Deezer Support Team and ask one of our agents if there is any possibility to do that and if they can help you (but I can guarantee anything though and you’ll might need to wait until August anyway.
      Thanks :)

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