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Rockstar
Kevin Deezer
Rockstar
May 28, 2020
F.A.Q.

How do I cancel/unsubscribe from Deezer?

  • May 28, 2020
  • 126 replies
  • 53123 views
How do I cancel/unsubscribe from Deezer?

  

I entered my payment details directly on Deezer :credit_card:

→ On deezer.com :keyboard::computer::

  1. Log into your Deezer account
  2. Click on your profile picture
  3. Click on Account Settings
  4. Click on Manage my subscription
  5. Click on Cancel my subscription
  6. Choose your reason for canceling and select Confirm

→ On the mobile app :iphone::

  1. Log into the Deezer app
  2. Open Favorites :heart:
  3. Go to Settings :gear:
  4. Go to Manage my account (My account for iOS users) :mens:
  5. Select Manage my subscription
  6. Select Cancel my subscription
  7. Choose your reason for canceling and select Confirm

:exclamation:If you can’t access your account, have a look at this article.

 

I’m paying my subscription via Paypal

You can follow the same process to cancel your subscription as described above :arrow_up: 

It’s also possible to unsubscribe directly on Paypal:

→ Log into your Paypal account:

  1. Click on :gear: at the top right corner of the page
  2. Select the Payments tab
  3. Click on Manage your Automatic Payments
  4. Select the payment corresponding to Deezer Deezer
  5. Click on Cancel and confirm

 

I’m paying Deezer through my mobile provider

If you're paying for Deezer as part of a mobile phone bundle, please contact your mobile provider to cancel your subscription.

 

I subscribed to Deezer through iTunes Store or the Apple Store

In that case, you need to unsubscribe as well through iTunes or the Apple Store. You’ll find more information about the management of subscriptions via Apple on this article. You can also contact their support team if needed.

 

Having troubles cancelling your subscription?

Don’t hesitate to get in touch with our customer support team, they are here to help :wink:

 

      126 replies

      Show previous replies
      Creator
      Johnny69
      Creator
      May 21, 2021

      Hi @Johnny69 I have checked you account and after the 3 months period ends your account will turn back into free and you should be able to subscribe to HiFi.
      However if you want to upgrade straight away, please get in touch with our Deezer Support Team and ask one of our agents if there is any possibility to do that and if they can help you (but I can guarantee anything though and you’ll might need to wait until August anyway.
      Thanks :)

      Thank you very much, you are very kind... No problem I can wait until my subscription ends, 😊

       

       

       

      mpratsaki
        Jaime.Deezer
        Community Manager
        Jaime.Deezer
        Community Manager
        May 21, 2021

        Hi @Lyndee86 please contact our Deezer Support Team and one of our agents will be able to help and cancel your account definitely.
        Thanks

        Roadie
        Mel123456
        Roadie
        May 25, 2021

        Please cancel

        Jaime.Deezer
        Community Manager
        Jaime.Deezer
        Community Manager
        May 26, 2021

        Hi @Mel123456 please check the info above in this page in order to cancel your subscription. 
        Thanks :)

        Roadie
        Mel123456
        Roadie
        May 26, 2021

        There is no option to cancel under my profile settings. Very frustrating! Cancel free subscription before first payment please!

        Jaime.Deezer
        Community Manager
        Jaime.Deezer
        Community Manager
        May 26, 2021

        Hi @Mel123456 I can’t cancel it on my side, you have to contact our Deezer Support Team and one of our agents will be able to do it for you.
        Apologies for the inconvenience 

        Roadie
        carl broke
        Roadie
        June 3, 2021

        It is not letting me cancel my subscription. 

        Roadie
        Mendosmint
        Roadie
        June 4, 2021

        Cancal my account please 

        Ultimate Superstar
        hpguru
        Ultimate Superstar
        June 4, 2021

        Cancal my account please 

        The account can not be canceled here in community.

        They need personal verification, so if you want to cancel go here:

        https://support.deezer.com/hc/en-gb/requests/new

        I am sorry to see you go. I am soon one year on Deezer Premium with no need to cancel.

        You do not listen to music? Please consider staying, Deezer is great and much is to come…

        Some people at Deezer, if not all, are working around the clock to improve your Deezer.

        For example soon I will leave for a Prisma store. Buy foods and sausages with drinks. This evening I will grill at the thing near our housing apartments and enjoy my summer Deezer playing loud.

        There is so much you can do with Deezer, not worth the canceling ;)

        Jaime.Deezer
        Community Manager
        Jaime.Deezer
        Community Manager
        June 4, 2021

        Hi @carl broke I can confirm that your subscription has been cancelled and will turn into free after the 5th June. No further payments will be processed in the account.
        If you have any questions please let us know.
        Thanks :slight_smile:

        Show more replies
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