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Rockstar
Kevin Deezer
Rockstar
May 28, 2020
F.A.Q.

How do I cancel/unsubscribe from Deezer?

  • May 28, 2020
  • 126 replies
  • 53123 views
How do I cancel/unsubscribe from Deezer?

  

I entered my payment details directly on Deezer :credit_card:

→ On deezer.com :keyboard::computer::

  1. Log into your Deezer account
  2. Click on your profile picture
  3. Click on Account Settings
  4. Click on Manage my subscription
  5. Click on Cancel my subscription
  6. Choose your reason for canceling and select Confirm

→ On the mobile app :iphone::

  1. Log into the Deezer app
  2. Open Favorites :heart:
  3. Go to Settings :gear:
  4. Go to Manage my account (My account for iOS users) :mens:
  5. Select Manage my subscription
  6. Select Cancel my subscription
  7. Choose your reason for canceling and select Confirm

:exclamation:If you can’t access your account, have a look at this article.

 

I’m paying my subscription via Paypal

You can follow the same process to cancel your subscription as described above :arrow_up: 

It’s also possible to unsubscribe directly on Paypal:

→ Log into your Paypal account:

  1. Click on :gear: at the top right corner of the page
  2. Select the Payments tab
  3. Click on Manage your Automatic Payments
  4. Select the payment corresponding to Deezer Deezer
  5. Click on Cancel and confirm

 

I’m paying Deezer through my mobile provider

If you're paying for Deezer as part of a mobile phone bundle, please contact your mobile provider to cancel your subscription.

 

I subscribed to Deezer through iTunes Store or the Apple Store

In that case, you need to unsubscribe as well through iTunes or the Apple Store. You’ll find more information about the management of subscriptions via Apple on this article. You can also contact their support team if needed.

 

Having troubles cancelling your subscription?

Don’t hesitate to get in touch with our customer support team, they are here to help :wink:

 

      126 replies

      Show previous replies
      Roadie
      sahhsiais
      Roadie
      March 28, 2021

      Basically, 

       

      I used my card for the 3 month trial but cannot access the account anymore. I want to cancel this trial but how can I if I don't even have access to the account

       

      Forgot my password doesn't send an email to me to reset the password and Yes I have checked spam

      Jaime.Deezer
      Community Manager
      Jaime.Deezer
      Community Manager
      March 28, 2021

      Hey @sahhsiais please contact our Deezer Support Team and one of our agents will help you with the cancellation.
      Thanks :)

      Roadie
      tljarman
      Roadie
      April 3, 2021

      I want to cancel my subscription 

      I've looked at other posts and found a link to take me to a site were I can do it BUT when I click on it it says I'm not authorised!!

      Someone help!!!!

       

      Jaime.Deezer
      Community Manager
      Jaime.Deezer
      Community Manager
      April 3, 2021

      Hey @tljarman I have checked in the system and the subscription was cancelled and will remain active until the current period ends. After that it will turn into free and no further payments will be processed.
      thanks :relaxed:

      Roadie
      Hatgirl38
      Roadie
      April 6, 2021

      I created my account to try the free trial with Fitbit. I then forgot about cancelling the account before it charged me. I went to cancel it and it tells me I don’t have an account. I had to recreate the account. But when I do it tells me I don’t have a subscription. 
      I have tried both emails, my google, my phone number, and my Facebook. And all of it tells me I don’t have an account or subscription. 
      has anyone else run into the problem? I just want to cancel the account without canceling my credit card.

      Guitar Hero
      Kargo1
      Guitar Hero
      April 7, 2021

      how do i cancel my deezer hi fi subscription? I subscribed on your site, but I can't find where to cancel

      Roadie
      Larsa79
      Roadie
      April 7, 2021

      Hello.

      I want to end my subscription. 

      Kind regards/Lars

      Jaime.Deezer
      Community Manager
      Jaime.Deezer
      Community Manager
      April 8, 2021

      Hey @Hatgirl38 in this case what you’ll need to do is to contact our Deezer Support Team and provide the payment details you used to subscribe to that offer. 
      Explain the situation to one of our agents and they will guide you and help you with the cancellations.
      Thanks :)

      Jaime.Deezer
      Community Manager
      Jaime.Deezer
      Community Manager
      April 8, 2021

      Hi @Kargo1 pleas check the info above in this page and follow the steps to cancel your subscription. Otherwise, please contact our Deezer Support Team 

      Thanks :)

      Jaime.Deezer
      Community Manager
      Jaime.Deezer
      Community Manager
      April 8, 2021

      Hey @Larsa79 I can confirm that your subscription has been cancelled and will remain active until the current period ends. After that your account will turn into free and no further payments will be processed.
      Thanks :relaxed:

      Show more replies
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