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Rockstar
May 28, 2020
F.A.Q.

How do I cancel/unsubscribe from Deezer?

  • May 28, 2020
  • 126 replies
  • 53122 views
How do I cancel/unsubscribe from Deezer?

  

I entered my payment details directly on Deezer :credit_card:

→ On deezer.com :keyboard::computer::

  1. Log into your Deezer account
  2. Click on your profile picture
  3. Click on Account Settings
  4. Click on Manage my subscription
  5. Click on Cancel my subscription
  6. Choose your reason for canceling and select Confirm

→ On the mobile app :iphone::

  1. Log into the Deezer app
  2. Open Favorites :heart:
  3. Go to Settings :gear:
  4. Go to Manage my account (My account for iOS users) :mens:
  5. Select Manage my subscription
  6. Select Cancel my subscription
  7. Choose your reason for canceling and select Confirm

:exclamation:If you can’t access your account, have a look at this article.

 

I’m paying my subscription via Paypal

You can follow the same process to cancel your subscription as described above :arrow_up: 

It’s also possible to unsubscribe directly on Paypal:

→ Log into your Paypal account:

  1. Click on :gear: at the top right corner of the page
  2. Select the Payments tab
  3. Click on Manage your Automatic Payments
  4. Select the payment corresponding to Deezer Deezer
  5. Click on Cancel and confirm

 

I’m paying Deezer through my mobile provider

If you're paying for Deezer as part of a mobile phone bundle, please contact your mobile provider to cancel your subscription.

 

I subscribed to Deezer through iTunes Store or the Apple Store

In that case, you need to unsubscribe as well through iTunes or the Apple Store. You’ll find more information about the management of subscriptions via Apple on this article. You can also contact their support team if needed.

 

Having troubles cancelling your subscription?

Don’t hesitate to get in touch with our customer support team, they are here to help :wink:

 

    126 replies

    Roadie
    February 18, 2021

    Jeg ønsker frå dags dato å si opp mitt abonnement. Mvh Dan E. Stangeland

    Jaime.Deezer
    Community Manager
    Community Manager
    February 21, 2021

    Hi @danestan please check the info above in order to cancel your subscription. Or you can contact our Deezer Support Team and request it to one of our agents.
    Thanks :)

     

    Roadie
    February 25, 2021

    Good day 

     

    I want to unsubscribe. Could you kindly advise what I need to do. Thank you

     

    Regards,

     

    Noelene 

    Jaime.Deezer
    Community Manager
    Community Manager
    February 25, 2021

    Hi @NoeleneMac please check the info above in this page in order to cancel your subscription.

    Thanks :)

    Roadie
    March 5, 2021

    Please unsubscribe from deezer app

    Jaime.Deezer
    Community Manager
    Community Manager
    March 5, 2021

    Hey @Siphosethu above in this page you’ll find all the information on how to cancel your subscription or you can request directly to our Deezer Support Team :nerd:

    Roadie
    March 6, 2021
    Please cancel Deezer HIFI subscription, my son switched to this subscription by mistake.
    Jaime.Deezer
    Community Manager
    Community Manager
    March 7, 2021

    Hi @Татьяна.Алсаева please check the info in this page and follow the steps to cancel your subscription.
    Thanks :)

    Roadie
    March 16, 2021

    How do I cancel my subscription??

    Jaime.Deezer
    Community Manager
    Community Manager
    March 16, 2021

    Hey @kmlemmo@hotmail.com please check the info in this page in order to cancel your subscription. If not please contact our Deezer Support Team and one ofour agents will help you.
    Thanks :)