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Rockstar
Kevin Deezer
Rockstar
May 28, 2020
F.A.Q.

How do I cancel/unsubscribe from Deezer?

  • May 28, 2020
  • 126 replies
  • 53123 views
How do I cancel/unsubscribe from Deezer?

  

I entered my payment details directly on Deezer :credit_card:

→ On deezer.com :keyboard::computer::

  1. Log into your Deezer account
  2. Click on your profile picture
  3. Click on Account Settings
  4. Click on Manage my subscription
  5. Click on Cancel my subscription
  6. Choose your reason for canceling and select Confirm

→ On the mobile app :iphone::

  1. Log into the Deezer app
  2. Open Favorites :heart:
  3. Go to Settings :gear:
  4. Go to Manage my account (My account for iOS users) :mens:
  5. Select Manage my subscription
  6. Select Cancel my subscription
  7. Choose your reason for canceling and select Confirm

:exclamation:If you can’t access your account, have a look at this article.

 

I’m paying my subscription via Paypal

You can follow the same process to cancel your subscription as described above :arrow_up: 

It’s also possible to unsubscribe directly on Paypal:

→ Log into your Paypal account:

  1. Click on :gear: at the top right corner of the page
  2. Select the Payments tab
  3. Click on Manage your Automatic Payments
  4. Select the payment corresponding to Deezer Deezer
  5. Click on Cancel and confirm

 

I’m paying Deezer through my mobile provider

If you're paying for Deezer as part of a mobile phone bundle, please contact your mobile provider to cancel your subscription.

 

I subscribed to Deezer through iTunes Store or the Apple Store

In that case, you need to unsubscribe as well through iTunes or the Apple Store. You’ll find more information about the management of subscriptions via Apple on this article. You can also contact their support team if needed.

 

Having troubles cancelling your subscription?

Don’t hesitate to get in touch with our customer support team, they are here to help :wink:

 

      126 replies

      Show previous replies
      Jaime.Deezer
      Community Manager
      Jaime.Deezer
      Community Manager
      June 16, 2021

      Hey @Ineta please get in touch with our Deezer Support Team and one of our agents will be able to help with your request.
      Thanks :)

      Roadie
      CalliDawn Grimmett
      Roadie
      July 2, 2021

      I want to cancel my subscription and have looked everywhere the Help page said to look in order to cancel my subscription. Please cancel my subscription. Thank You

      Jaime.Deezer
      Community Manager
      Jaime.Deezer
      Community Manager
      July 4, 2021

      Hi @CalliDawn Grimmett I can’t do it on my side. Please contact our Deezer Support Team and one of our agents will help you to cancel the subscription.
      Thanks :)

      Roadie
      Pete Lorenzo
      Roadie
      September 25, 2021

      confirm button doesn’t work when I try to cancel. I click and nothing happens. that’s great.

      Ultimate Superstar
      hpguru
      Ultimate Superstar
      September 25, 2021

      confirm button doesn’t work when I try to cancel. I click and nothing happens. that’s great.

      If it’s in Apple system, then this behaviour is normal. Cancel with Apples.

      Jaime.Deezer
      Community Manager
      Jaime.Deezer
      Community Manager
      September 26, 2021

      Hey @Pete Lorenzo please contact our Deezer Support Team and one of our agents will be able to help you with the cancellation.
      Apologies for the inconvenience.

      Guitar Hero
      kayleighbell138
      Guitar Hero
      October 19, 2021

      it wont let me cancel my deezer premium subscription when i go onto my settings on my phone it just gives me alternative payment options. i don’t want to pay for anything i want to cancel it and it won’t give me an option to do so please can u help. i’ve also sent requests to your deezer team

      GropplerZorn
      Superuser
      GropplerZorn
      Superuser
      October 19, 2021

      it wont let me cancel my deezer premium subscription when i go onto my settings on my phone it just gives me alternative payment options. i don’t want to pay for anything i want to cancel it and it won’t give me an option to do so please can u help. i’ve also sent requests to your deezer team

      Are you subscribed through Apple (the App Store) or directly through deezer?

      Deezer Legend
        Guitar Hero
        kayleighbell138
        Guitar Hero
        October 19, 2021

        well i initially downloaded the app through the appstore  then i subscribed to the 3 month free subscription knowing that before the three months was up i would cancel it…. that doesn’t seem to be an option for me. i’m pretty sure everhthing i was doing was on the app

        GropplerZorn
        Superuser
        GropplerZorn
        Superuser
        October 19, 2021

        So you are still in your free trial through Apple?

        Then you need to cancel through them, and not through deezer.

        Here is how to cancel through Apple tl;dr is, on your iPhone: settings > Apple ID, iCloud, Media & Purchases > Subscriptions > deezer, then scroll to the bottom on the page (screen) and it should show “Cancel Subscription” in red letters.

        If you don’t see that, you can try Apple Support a quick chat session should sort you out.

        Best of luck.

        G

        Deezer Legend
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