Rockstar

F.A.Q.

How do I cancel/unsubscribe from Deezer?

Forum|Forum|6 years ago
May 28, 2020
126 replies
53123 views

I entered my payment details directly on Deezer :credit_card:

→ On deezer.com :keyboard: :computer: :

Log into your Deezer account
Click on your profile picture
Click on Account Settings
Click on Manage my subscription
Click on Cancel my subscription
Choose your reason for canceling and select Confirm

→ On the mobile app :iphone: :

Log into the Deezer app
Open Favorites
Go to Settings
Go to Manage my account (My account for iOS users)
Select Manage my subscription
Select Cancel my subscription
Choose your reason for canceling and select Confirm

If you can’t access your account, have a look at this article.

I’m paying my subscription via Paypal

You can follow the same process to cancel your subscription as described above :arrow_up:

It’s also possible to unsubscribe directly on Paypal:

→ Log into your Paypal account:

Click on at the top right corner of the page
Select the Payments tab
Click on Manage your Automatic Payments
Select the payment corresponding to Deezer Deezer
Click on Cancel and confirm

I’m paying Deezer through my mobile provider

If you're paying for Deezer as part of a mobile phone bundle, please contact your mobile provider to cancel your subscription.

I subscribed to Deezer through iTunes Store or the Apple Store

In that case, you need to unsubscribe as well through iTunes or the Apple Store. You’ll find more information about the management of subscriptions via Apple on this article. You can also contact their support team if needed.

Having troubles cancelling your subscription?

Don’t hesitate to get in touch with our customer support team, they are here to help :wink:

Show previous replies

B

Barrett

Roadie

Hej...jeg vil gerne afmelde min konto, og det kan jeg IKKE...

Jaime.Deezer

Community Manager

Hi @Barrett please follow the steps mentioned above in this page in order to cancel your subscription.
You can also contact our Deezer Support Team and one of our agents will be able to help with your request.
Thanks :)

H

Heviukko

Roadie

Now the Deezer subscription ends. I can't sign in on any computer, not google chrome or Firefox browser. And it doesn't even help to reset the password or update to the latest version of the program or remove browsing skills from the browser. Clear history, cache and other data nothing helps. Each time you will be notified Your details are incorrect. Please try again. What do I do with a service that doesn't work like it should? Only the tablet and iphone work. I have 4 computers none of them work. So I will stop ordering immediately. Otherwise it would be ok because Hifi sounds, but when you have such problems and try to do whatever the problems do not go away. Could you end my order right away with the latest invoice I don't want to pay.

thank you

M

Michał Pranszke

Roadie

I paid with Internwt Operator Vodavone i used this number +49 172 5649492 germany is there any possibily to cancel the subscribtion?

Jaime.Deezer

Community Manager

Hi @Michał Pranszke please get in touch with Vodafone DE support and they will be able to cancel the subscriptions they have control of it.
Thanks :)

F

falco1345

Someone used my email to create an account. I just want to permanently close the account, and remove my info.

A

aj052981

Roadie

I want to cancel this shit bit it wont let me and im getting pissed...it keeps trying to charge my card i got 10 attempts already

Jaime.Deezer

Community Manager

Hi @Heviukko I am really sorry that you are experiencing problems with the app.
If you want to cancel your subscription please get in touch with our Deezer Support Team and one of our agents will help with your request.
Apologies for the inconvenience.