Skip to main content
Rockstar
May 28, 2020
F.A.Q.

How do I cancel/unsubscribe from Deezer?

  • May 28, 2020
  • 126 replies
  • 53123 views
How do I cancel/unsubscribe from Deezer?

  

I entered my payment details directly on Deezer :credit_card:

→ On deezer.com :keyboard::computer::

  1. Log into your Deezer account
  2. Click on your profile picture
  3. Click on Account Settings
  4. Click on Manage my subscription
  5. Click on Cancel my subscription
  6. Choose your reason for canceling and select Confirm

→ On the mobile app :iphone::

  1. Log into the Deezer app
  2. Open Favorites :heart:
  3. Go to Settings :gear:
  4. Go to Manage my account (My account for iOS users) :mens:
  5. Select Manage my subscription
  6. Select Cancel my subscription
  7. Choose your reason for canceling and select Confirm

:exclamation:If you can’t access your account, have a look at this article.

 

I’m paying my subscription via Paypal

You can follow the same process to cancel your subscription as described above :arrow_up: 

It’s also possible to unsubscribe directly on Paypal:

→ Log into your Paypal account:

  1. Click on :gear: at the top right corner of the page
  2. Select the Payments tab
  3. Click on Manage your Automatic Payments
  4. Select the payment corresponding to Deezer Deezer
  5. Click on Cancel and confirm

 

I’m paying Deezer through my mobile provider

If you're paying for Deezer as part of a mobile phone bundle, please contact your mobile provider to cancel your subscription.

 

I subscribed to Deezer through iTunes Store or the Apple Store

In that case, you need to unsubscribe as well through iTunes or the Apple Store. You’ll find more information about the management of subscriptions via Apple on this article. You can also contact their support team if needed.

 

Having troubles cancelling your subscription?

Don’t hesitate to get in touch with our customer support team, they are here to help :wink:

 

    126 replies

    Guitar Hero
    October 19, 2021

    thanks got sorted 

    Roadie
    January 18, 2022

    Hi. I think I still need to cancel my account, but when I log in on deeper.com, there is no profile picture. There’s no “manage account,” no “contact us.” There’s no way to access my account. But I obviously have one, otherwise, I wouldn’t be able to log in, right?

    January 18, 2022

    Hey @ggnat4,

    try this: https://www.deezer.com/account

    Scroll down to “Delete my account”

    Click on it. You will receive an e-mail in which you have to confirm your wish again.

    Roadie
    April 3, 2022

    I've cancelled my subscription but it's still charging me through my bank even though I changed my card

    Zayn-T
    Rockstar
    Rockstar
    April 4, 2022

    Hi @Luke Watson 

    Please contact support who will be able to help with payment issues and make sure everything is cancelled for you. Hope you get it sorted. 

    He/him. EDM, Dance, Hardstyle, techno & trance fan using iPhone 14pm, Mac M2 & Apple TV .
    Roadie
    July 16, 2022

    I'm on the deezer family trial and want to cancel it before it ends. I've tried doing so via the app, and browser on both my phone and PC but when pressing the confirm button, nothing happens as when I login in, it still shows my subscription plan being the Family plan and my next billing date and amount. 

    Please cancel my subscription. I've reached out to customer support 3 times and they haven't  helped me at all.