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mustman
One Hit Wonder
October 19, 2021

Price Increase

  • October 19, 2021
  • 69 replies
  • 3361 views

Anyone else had an email, stating there will be an increase in monthly subscription, from November, of £2.00? Apparently, Deezer are investing in HiFi quality sound, as a sweetener. I for one, will be moving on elsewhere

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    Hello everyone!

    Deezer is gradually switching to new subscription and price models.
    This means that in the future there will be ‘Premium including HiFi’. Compared to the current subscription Deezer HiFi, it will then be cheaper.
    The classic premium subscription will actually be a bit more expensive.

    The market is changing rapidly. Fired by Apple Music and Amazon, it feels like all customers want to get at least HiFi/HiRes standard delivered. Deezer now takes this into account accordingly.

    The next countries in which the subscriptions will be switched are Ireland and South Africa*.

    If you do not agree with the new pricing models, you can of course switch to another provider. Unfortunately, there will never be 100% satisfaction. :expressionless:

     

    *Edit: and UK

    69 replies

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    Rising Star
    whenthesunhits
    Rising Star
    January 9, 2022

    Hello, @whenthesunhits and @Deano12345. We understand your frustration, please feel free to contact our Support to discuss your options as they will be able to look into your personal account and help your particular case. You only pass to Hifi when your subscription upgrades, so keep that in mind. 

    I have contacted support who informed me that it was a mistake on the email and i should have been quoted £3 per month and not £2 per month. Apparently its a mistake but i will have to pay the £3 and not the £2 quoted in the email. 

    That’s false advertising then .

    Perhaps contact them and see if they can sell at $2 increase only for 6 months.

    Cancelled instead 

    I cancelled from when I first detected this foolishness.

    After reading this further insult, I will not be renewing/resuming the services. I have found an alternative, so will be deleting the app this week.

      Mr. Jahrami
      Hitmaker
      Mr. Jahrami
      Hitmaker
      January 31, 2022

      You guys are so lucky cause they increased 2 dollars on your subscription plan. In our region, the price plans jumped from 3.99 to 13.99 usd. What the hell man!!!!!
       

      so need your opinion please… which one should I be switching to.. Spotify or YouTube music?

      Need your opinions please. 
       

      thanks. 

      Gimme that beat
      jirikovoego
      Hitmaker
      jirikovoego
      Hitmaker
      February 4, 2022

      Our will be changes from 5.99 to 10.99. Almost two times more!

      I don't care about HiFi. But I can imagine pay full price if you:

      Make available radio stations in my market

      Add all important and popular podcasts in CZ language

      Rewrite from scratch your buggy desktop app

      This is more important for me, then better audio quality.

      Roadie
      Queenie
      Roadie
      February 13, 2022

      Anyone else had an email, stating there will be an increase in monthly subscription, from November, of £2.00? Apparently, Deezer are investing in HiFi quality sound, as a sweetener. I for one, will be moving on elsewhere

      I have been paying £14.99 for the family bundle from at least 2018. December charge was £17.99 and now for this month £21 f******g 99. I am sorry but apart from adding the mood changer in flow nothing has changed.   
       

      I Will be leaving my subscription as this is ridiculous. 

        RQK
        Roadie
        RQK
        Roadie
        February 15, 2022

        Pretty loud minority that’s missing the point here - got plenty of that in the world recently.

        I was thinking about getting a Deezer subscription for a while now - then I saw that HiFi got merged into Premium, the trial period lengthened from 1 to 3 months, and all this only “increased” 1€ in price, but in fact (cause it’s now essentially HiFi) decreased by 4€ - which is great value and a fantastic surprise, so I instantly subbed.

          Zayn-T
          Rockstar
          Zayn-T
          Rockstar
          February 16, 2022

          I’ve noticed this on the German community: For existing customers, everything remains as before: They continue to pay the lower subscription price, but also do not have hi-fi quality. An upgrade to the new price including hi-fi quality is possible.( https://de.deezercommunity.com/abos-und-bezahlungen-141/preisanpassung-fuer-neukund-innen-26198 )

          As Deezer is usually a decent company, I take it that this choice is extended to all users so that they can keep their lower priced plan and not just those who speak German as their native tongue? 

          He/him. EDM, Dance, Hardstyle, techno & trance fan using iPhone 14pm, Mac M2 & Apple TV .
          Jaime.Deezer
          Community Manager
          Jaime.Deezer
          Community Manager
          February 16, 2022

          You are right @Zayn-T, existing customers can continue to pay their lower subscription price but they won’t get HiFi quality.
          Thanks :)

            Zayn-T
            Rockstar
            Zayn-T
            Rockstar
            February 16, 2022

            Thanks for confirming @Jaime. It would have seemed unfair if certain rules apply to some countries and not others. 

             

            Just to add to what @RQK has said above, I’m very similar and seen a big drop in my annual subscription price from about £134 to £107. Overall I’m pretty happy with Deezer along with some things that bug me, but no streaming service is perfect. 

            He/him. EDM, Dance, Hardstyle, techno & trance fan using iPhone 14pm, Mac M2 & Apple TV .
              Guitar Hero
              Jaybe
              Guitar Hero
              February 19, 2022

              Well, I cancelled straight away and have never looked back, don't miss Deezer at all and with the £18 I save every month I buy an album on vinyl 👍🏻

               

              Thanks Deezer 🤣

              JJST
              Rising Star
              JJST
              Rising Star
              March 9, 2022

              Hi all, I understand it might be frustrating to receive a short notice informing a price increase.

              The music industry has changed very rapidly and dramatically this year. Deezer is the only independent global challenger left in the audio streaming industry and we have to adapt to the realities of the market.

              Unfortunately, that means that we were a bit hasty with our comments in May.  We need to make sure we can continue to provide listeners with unique features, a great listening experience and the best curated content in the world.

              That’s why we’ve chosen to make HiFi part of all our subscriptions in Great Britain and to adjust the price point. 

              Now everyone has the option to enjoy music the way that artists intended it to be heard, while having access to our full HiFi catalog of 70 million tracks as well as additional benefits like the 360 by Deezer app. 

              Please get in touch with our Deezer Support Team and one of our agents will be able to help and discuss your options.

              Thanks :nerd:

               

              Yeah, but isn't almost doubling the price an exaggeration? An individual plan was $5.99 in Venezuela (as it is with any other service in my country) and now it's $10.99. Do you think people in my country or many others hold $10.99 the same way Americans, for example, do? What happened with regional prices? If there was going to be an increase it had to be proportional according to regions.

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