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One Hit Wonder
mustman
One Hit Wonder
October 19, 2021

Price Increase

  • October 19, 2021
  • 69 replies
  • 3361 views

Anyone else had an email, stating there will be an increase in monthly subscription, from November, of £2.00? Apparently, Deezer are investing in HiFi quality sound, as a sweetener. I for one, will be moving on elsewhere

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    Hello everyone!

    Deezer is gradually switching to new subscription and price models.
    This means that in the future there will be ‘Premium including HiFi’. Compared to the current subscription Deezer HiFi, it will then be cheaper.
    The classic premium subscription will actually be a bit more expensive.

    The market is changing rapidly. Fired by Apple Music and Amazon, it feels like all customers want to get at least HiFi/HiRes standard delivered. Deezer now takes this into account accordingly.

    The next countries in which the subscriptions will be switched are Ireland and South Africa*.

    If you do not agree with the new pricing models, you can of course switch to another provider. Unfortunately, there will never be 100% satisfaction. :expressionless:

     

    *Edit: and UK

    69 replies

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    Rising Star
    whenthesunhits
    Rising Star
    November 28, 2021

    I was disappointed by the approach of the email.

    It’s not acceptable to hide a price increase announcement at the bottom of several paragraphs of an email entitled “Your Deezer Family subscription is getting even better!”.

    HiFi has no value to me as I can’t hear the difference in lossless encoding, so I will be moving elsewhere.

    one hundred per cent agree 

      Rising Star
      Deano12345
      Rising Star
      November 29, 2021

      Just read a similar email. I'm on a family plan which is apparently going up by £3 per month! So it's gone from being one of the cheapest services to the most expensive.

       

      Terribly worded email from Deezer with the price rise mentioned in the last paragraph.

       

      I suspect there will be a lot of cancellations as a result of this. I'll be one of them.

      My family account has also gone up by £3 per month even though the email states it will rise by £2 per month. I still dont have access to the hifi option either so im paying more and getting nothing better for it!

        Yula
        Deezer Staff
        Yula
        Deezer Staff
        November 30, 2021

        Hello, @whenthesunhits and @Deano12345. We understand your frustration, please feel free to contact our Support to discuss your options as they will be able to look into your personal account and help your particular case. You only pass to Hifi when your subscription upgrades, so keep that in mind. 

        (She/her) add your pronouns to your signature!
        Rising Star
        Deano12345
        Rising Star
        November 30, 2021

        Hello, @whenthesunhits and @Deano12345. We understand your frustration, please feel free to contact our Support to discuss your options as they will be able to look into your personal account and help your particular case. You only pass to Hifi when your subscription upgrades, so keep that in mind. 

        I have contacted support who informed me that it was a mistake on the email and i should have been quoted £3 per month and not £2 per month. Apparently its a mistake but i will have to pay the £3 and not the £2 quoted in the email. 

          Ultimate Superstar
          hpguru
          Ultimate Superstar
          December 5, 2021

          Hello, @whenthesunhits and @Deano12345. We understand your frustration, please feel free to contact our Support to discuss your options as they will be able to look into your personal account and help your particular case. You only pass to Hifi when your subscription upgrades, so keep that in mind. 

          I have contacted support who informed me that it was a mistake on the email and i should have been quoted £3 per month and not £2 per month. Apparently its a mistake but i will have to pay the £3 and not the £2 quoted in the email. 

          That’s false advertising then .

          Perhaps contact them and see if they can sell at $2 increase only for 6 months.

          Rising Star
          Deano12345
          Rising Star
          December 5, 2021

          Hello, @whenthesunhits and @Deano12345. We understand your frustration, please feel free to contact our Support to discuss your options as they will be able to look into your personal account and help your particular case. You only pass to Hifi when your subscription upgrades, so keep that in mind. 

          I have contacted support who informed me that it was a mistake on the email and i should have been quoted £3 per month and not £2 per month. Apparently its a mistake but i will have to pay the £3 and not the £2 quoted in the email. 

          That’s false advertising then .

          Perhaps contact them and see if they can sell at $2 increase only for 6 months.

          Cancelled instead 

            Roadie
            bradders
            Roadie
            December 19, 2021

            Been with Deezer since 2018.

            I just got my email TODAY, the 19th Dec! entitled ‘Your Deezer Premium subscription is getting even better!’

            What a lovely email I thought, informing me that I would now be getting a better service!  The digital world occasionally does this with the Virgin/O2 VOLT collab for example, ramping up my broadband and data allowance for being a customer for free… for now anyway. Nice.

            So a dazzling service Deezer!

            Until I fully read the email.  I am going to be charged 20% extra for this upgrade in service that I don’t want, and if you read the small print….you can opt out… by cancelling your subscription!?  You couldn’t make this PR fail up!  And it informed me that my prices would increase from the 21st Nov… almost a month ago.

            I will also leave this to the last paragraph to say how much I loved Deezer in the past.  Particularly as it allowed you to upload your own tracks to stream. 

            But I cannot tolerate the misleading and insulting construction of this email.

             

            Roadie
            gilesywow
            Roadie
            December 20, 2021

            My family plan has gone up to £17.99

            think that’s a rip off tbh. I’m thinking of going back to Apple Music 

              Roadie
              dentricrio
              Roadie
              January 3, 2022

              Been with deezer since 2014 - Just cancelled my subscription after seeing the price increase in my bank account. Bit of a crappy way to treat customers.

               

                Ultimate Superstar
                hpguru
                Ultimate Superstar
                January 6, 2022

                Been with deezer since 2014 - Just cancelled my subscription after seeing the price increase in my bank account. Bit of a crappy way to treat customers.

                 

                But wait, they did add Hi Fi, no?

                The most Hi Fi streaming apps sell to consumers “listen how artist intended”.

                But, what if I told you:

                There is no such thing as ‘what the artist intended.’ It’s ‘what the label wants.’

                Labels want loud, because louder sells better.

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