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One Hit Wonder
Joanne.Bowen
One Hit Wonder
May 12, 2020 7:34 AM UTC
Answered

Payment issue

Hi I'm paying £9.99 a month,

It's saying that I'm on the free tarrif why?

I wanted to cancel, how can I cancel the £9.99 a month when it's saying I'm on the free tarrif????

 

    Rob Igo
    Rob IgoAnswer
    The OG
    May 12, 2020 8:41 AM UTC

    HI @Joanne.Bowen 

     

    firstly to work out why it’s saying you’re on a free account when you’re paying - please read this: - https://en.deezercommunity.com/your-account-and-subscription-5/paid-but-still-being-asked-to-subscribe-2169

     

    Once you’ve sorted your account and you do wish to cancel then please read help here: - https://en.deezercommunity.com/your-account-and-subscription-5/how-to-cancel-your-deezer-subscription-116

     

    Any questions please let us know :) 

    I'm a "Deezerhead" (fanboy) and just love music! (Please note even though I love all things Deezer I do not work for Deezer and therefore cannot assist with account issues etc.)
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    23 replies

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    Guitar Hero
    Gianluca.Garritano
    Guitar Hero
    May 18, 2022 3:57 PM UTC

    Hi, unfortunately I cannot but no error number is prompted. Only what I mentioned in my message

    Jaime.Deezer
    Community Manager
    Jaime.Deezer
    Community Manager
    May 18, 2022 4:06 PM UTC

    Does this happens in your phone or in all platforms (desktop app, web, etc.)?
    Best thing to do is to contact our Deezer Support Team and they will be able to check if there is any error with your payment.
    Apologies for the inconvenience 

    Guitar Hero
    Gianluca.Garritano
    Guitar Hero
    May 20, 2022 6:51 AM UTC

    Thanks! It happens on my phone. Last month I contacted support, I received no reply.

    Now it works, let's see what happens next month

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