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One Hit Wonder
Joanne.Bowen
One Hit Wonder
May 12, 2020
Answered

Payment issue

  • May 12, 2020
  • 23 replies
  • 429 views

Hi I'm paying £9.99 a month,

It's saying that I'm on the free tarrif why?

I wanted to cancel, how can I cancel the £9.99 a month when it's saying I'm on the free tarrif????

 

    Best answer by Rob Igo

    HI @Joanne.Bowen 

     

    firstly to work out why it’s saying you’re on a free account when you’re paying - please read this: - https://en.deezercommunity.com/your-account-and-subscription-5/paid-but-still-being-asked-to-subscribe-2169

     

    Once you’ve sorted your account and you do wish to cancel then please read help here: - https://en.deezercommunity.com/your-account-and-subscription-5/how-to-cancel-your-deezer-subscription-116

     

    Any questions please let us know :) 

    23 replies

    Show previous replies
    Guitar Hero
    Gianluca.Garritano
    Guitar Hero
    May 18, 2022

    Hi, unfortunately I cannot but no error number is prompted. Only what I mentioned in my message

    Jaime.Deezer
    Community Manager
    Jaime.Deezer
    Community Manager
    May 18, 2022

    Does this happens in your phone or in all platforms (desktop app, web, etc.)?
    Best thing to do is to contact our Deezer Support Team and they will be able to check if there is any error with your payment.
    Apologies for the inconvenience 

    Guitar Hero
    Gianluca.Garritano
    Guitar Hero
    May 20, 2022

    Thanks! It happens on my phone. Last month I contacted support, I received no reply.

    Now it works, let's see what happens next month

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