Payment issue

Hello @Anna08, please get in touch with our customer support team, they might be able to help 

Why am I being billed 9.99 and $0.29 twice a month I only have one Deezer account it's the plan where you can control your own music without the option of having the computer shuffle only in other words I can play what I want when I want in any order please submit this to me thank you please do not cancel subscription

Hello @motley singer,please get in touch with our customer support team so they have a look at your payment history.

Have a nice day

I've cancelled my subscription 4 weeks ago, yet I've been charged £9.99. Why

Hello @lobster,  get in touch with our customer support team to ask them your question so that they can help you 

Hi

I’ve been a Premium subscriber for many years!

Normally my subscription is paid automagically by PayPal.

Last month I signed up for BMW Online Entertainment (voucher) to test it. Now it hasn’t withdrawn any amount from my PayPal in August (normal renewal for me is 22nd of the month). Do these things coincide? 

I want to continue my BMW Online Entertainment subscription - is my payment transferred to that “route” OR do I have to cancel my Premium subscription manually, go to a Free sub and then sign up for BMW Online Entertainment to ensure that I do not get billed twice?

Hope the above is clear enough for an answer :)

Thanks

Hello @zkiifreak, I’m not sure it’s related  I’d tell you to get in touch with our customer support team as we are not allowed to deal with personal details on the Community since it’s a public forum, this way they’ll be able to have a look at your account and help you.

Hi Kevin

No, you’re right - it’s not related. I originally created a stand-alone thread. It has apparently been merged into this thread without my knowledge or no notification from the person who did it.

I’ll contact the support team.

Thanks

Hello, 

Although the monthly fee has been paid one week ago deezer is not working, prompting the "subscription verification cannot be verified due to network issues"

Beside the fact that I loose one week of my subscription, This is the second month in a row that it's happening, there won't be a third.

Please fix this issue asap. Thank you

KR

Gianluca

Hello @Gianluca.Garritano I am sorry to hear that.
Could you please send me a screenshot with the error message that you mentioned in order to help?
Apologies for the inconvenience